Manager High School

Dwayne Cormier

**** ****** ***** ****

Arnaudville, Louisiana

Ph. 337-***-****

Email: *************@*****.***

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Objective:

I am seeking a challenging position which utilizes my technical

knowledge as well as my managerial experience, to ensure the highest level

of customer satisfaction. I have been employed by the same employer for

almost twenty three years, which is a testament to my devotion and

commitment as an employee.

Professional Experience:

1985 Confidential Lafayette, La

to General Manager

Present

I am currently employed with an office technology company. I

began my career there as a shop helper and soon after became a service

technician. During my twenty three years with this company, I have

continually shown my ability to learn and lead, and I am currently the

General Manager. My job entails many functions from sales support to

service administration. My computer background led me to implementing and

managing our corporate enterprise software application, which handles our

dispatching, parts inventory and billing departments. My position also

requires me to install our equipment on customer networks and provide on

site training and support. I am responsible for all sales and service

complaints and maintaining the highest possible level of customer

satisfaction. Listening to customers and asking the right questions is the

key to my success.

Education:

1983 Acadiana High School Lafayette, La

High School Diploma

Graduated from Acadiana High School in 1983. I have completed

numerous courses at Lafayette Regional throughout the years, covering

electronics and computer technology. In addition, I have attended over

twenty manufacturer factory training courses covering technical repair and

maintenance of office equipment as well as several factory technical

courses related to computer networking.

Personal:

I enjoy anything mechanical and computer related, from

tinkering with small engines as a kid to network installations at work.

My entire career has dealt with servicing equipment at the customer's

office. As my experience grew, my duties also increased and I have spent my

career ensuring customer satisfaction. From my current position as General

Manager, past positions as Service Administrator and Field Technician, I

have best learned how to handle irate customers. My continuing goal is to

be pro-active with customer communication and support in an effort to

maximize customer satisfaction.

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