Project Manager Customer Service

OBJECTIVE

Seeking challenging software developer position with extensive experience

and learning new advance technologies in IT field

TECHNICAL SKILLS

Languages/Development VB.NET, ASP.NET, ADO.NET, AJAX 2.0, Visual Basic,

Tools Delphi, VBA, Adobe Photoshop, XML/XSLT, C#,

SharePoint (knowledge)

Enterprise Solutions Microsoft Visual Studio 2005, 2003

Architecture Microsoft .Net Framework 2.0, 1.0

Infrastructure Windows XP (2000, NT, 98), Window Server 2003

Databases Microsoft SQL Server 2000/2005, Microsoft Access

2003, AS400

Project Management and Microsoft Visual SourceSafe, Microsoft Visio

Design

CERTIFICATIONS

Microsoft Certified Technology Specialist

70-229 SQL Server 2000 Database Design and Implementation

70-526 Window-Based Client Development

70-536 .NET Framework 2.0 Application Development Foundation

ICON CLINICAL RESEARCH HOUSTON/TEXAS

01/2009 - Present

PROGRAMMER ANALYST

Responsibilities

Program and develop ICOPhone IVRS projects at simple levels of

complexity as designed in a timely manner in adherence with ICON SOPs

and appropriate project specifications.

Keep individual project development costs within budget.

Liaise with Interactive Technologies Project Manager. Keep Interactive

Technologies Project Manager and Systems Development Manager informed

of project status in relation to quality, timelines and budget.

Review Technical Design Specifications & Functional Design

specifications for IVR systems.

Write study installation procedures.

Prepare & perform code review of IVR systems.

Ability to thoroughly component test code to minimize the number of

programming errors found in Validation.

Assist other programmers with tasks as needed including install

procedures, code reviews, component testing, and programming.

Ability to complete projects and other tasks on time with little or no

supervision

Other related responsibilities may be assigned as required by the

needs of the department.

NEW ERA LIFE INSURANCE COMPANY HOUSTON/TEXAS

01/2000 - 12/2009

PROGRAMMER/DEVELOPER

Responsibilities

. Understanding the life cycle of whole applications.

. System analysis and data integration.

. Designing and implementing new database for new business

. Develop and program whole applications or specific modules by using.

. Support, test, debug, and/or install whole applications or specific

modules.

. Gather business requirements and coordinating the daily business needs

between operators and supervisors.

. Administer, maintain and support existing applications and servers.

. Document the business process and modify necessary changes at any

time.

. Interact directly with users and management to review problems, scope

and estimate level of effort, propose solutions, and lead

implementation of systems using window-based/web-based and related

technologies.

. Perform any other assigned duties in relation with the applications

supported.

Project

Policyholders Identities Searching System

Technical Environment: Visual Studio 2005, Window XP, ASP.NET XML, SQL

Server 2005, Crystal Report, PDF Writer, AJAX 2.0

. Update and consolidate database from multiple systems' data into SQL

Server.

. Provide customer service center and document center the powerful and

efficient search engine of policyholders' information.

. Create web-based application for Customer Department input

policyholders' requests and review the history of policyholders'

information.

Annuities Paid Out System

Technical Environment: Visual Studio 2005, Window XP, ASP.NET, SQL Server

2005, C#, Reporting Services

. Create web-based application in assisting users to input records for

generating daily payment.

. Create back-ended program to upload input data for processing

checking/direct deposit according to end users' requests.

. Generate daily processing report and reviewed by end users.

Automation System (Daily Batch Process)

Technical Environment: Visual Studio 2005, Window XP, VB.NET, Access, PDF

Writer

. Generating daily report.

. Transfer the daily report to PDF format.

. Attach PDF Report and email to user email automatically.

. Verify and deliver transferred data to bank institute by utilizing ftp

and pgp technology

Barcode Scanning System

Technical Environment: Visual Studio 2003, Window XP, SQL Server 2005

. Create application and transfer policyholder's information to barcode

font

. Send barcode sheets to scanning machine and

. Upload scanned barcode sheets data to database as PDF format

. Retrieve information on web-based application

IRS 1099 Income Tax System

Technical Environment: Visual Studio 2003, Window XP, Access

. Provide end users the ability to confirm or update providers'

information

. Reprint the 1099 Form to providers.

. Generate the data and send it to the IRS after the records are updated

Premium Quote System

Technical Environment: Visual Studio 2003, Window XP, Access

. Provide end users or agents to quote the insurance premium instantly.

. Assist end users to check the premium rate in different level.

. Print out premium quote report.

. Assist end users with the completion of group insurance enrollment

process

EDUCATION

Productivity Point International, Project 98 for Windows NT 4.0,

Introduction, Bellaire, TX

Louisiana State University (LSU), Baton Rouge, Louisiana

B.S in Management Information Systems

11355 Richmond Ave #1513

Houston TX 77082

Tel: 832-***-****

Email: *********@*****.***

Boon Kong Wong

Boon Kong Wong

Contact this candidate