Project Manager Analyst

Francis X. Kenney

* ***** ***., ******* **** NJ *8824

Tel: 732-***-**** Cell: 609-***-****

Email:********@*****.***

GENERAL SKILLS:

Technical business analysis, Requirements gathering and analysis, Process

analysis, Project Management, Technical Writing, MS-Access, Excel, Word, MS-

Project, HTML, Crystal Reports, Outlook, PowerPoint, Visio, Monarch

EMPLOYMENT HISTORY

Permanent Staff Positions

Agilysys, Inc. (04/07 - Present)

Business Analyst/Senior Technical Writer

Primary responsibility is to gather, analyze, prioritize and document

business and functional requirements specific to customer engagements.

Compose the technical project documentation including responses to

RFP/RFQ/RFI, Statements of Work, Letters of Engagement, and Proofs of

Concept. Collaborate with technicians as part of the engagement team to

prepare technical project deliverables (detailed business requirement

documents, architecture documents, build specs, use cases, test plans, run

books, etc.). Project clients include Merrill Lynch, Thomson Reuters,

Neuberger Berman and Northern Trust

Notable accomplishments include:

* Modularized document templates to allow for faster response to

specific project types (Assess and evaluate, installation, upgrade,

etc.)

* Designed and built an Access database for tracking project status.

* As a member of the PMO, helped develop and socialize processes and

procedures to facilitate gathering project information from sales to

help expedite the proposal process.

* In the period from April 2007 to January 2009, created over 280

individual documents worth more than $15 million in potential revenue.

AIG/American General Insurance Companies (03/03-06/04)

Technical Business Liaison - Mortgage Insurance Administration

Interfaced with banks, vendors, and internal customers to do data mining,

create ad hoc reports, and consult on mainframe application enhancements.

Created customized data analyses using Crystal Reports for inter- and intra-

departmental customers. Collaborated with senior and executive management

in designing and maintaining metric reporting for departmental performance.

Notable accomplishments include

. Implementation of an automated process in which the customers (banks)

provided provisioning data in a uniform electronic format instead of

paper documents. Improved application processing time, reduced input

errors and eliminated redundant work.

. Designed, built and maintained an Access database used for gathering

third party data and formatting it for input to AIG proprietary

billing system.

IBM Global Services (07/00-07/02)

Senior Systems Analyst/ Project Manager

Worked as a team lead on several projects supporting AT&T business systems

(provisioning, billing, A/R). Utilized IBM's Software Development Framework

processes (RUP) to gather business requirements and to create detailed

technical specification documents. Performed gap, feasibility and risk

analyses. Developed SOW's, data and process mapping diagrams and project

plans. Project management responsibilities included oversight of a UNIX

delivery team of 4 people conducting an enterprise level data migration.

Identified project deliverables and milestones, authored and maintained

detailed WBS and change control documentation and provided requirements for

project staffing.

Notable accomplishments include:

. Received an IBM Certificate of Excellence for contributions on two

development projects.

AT&T - Local Network Services (9/98-07/00 Outsourced to IBM)

Senior Technical Manager

As lead analyst on an enterprise level re-engineering project migrating

AT&T's local billing system from MVS to Sybase environments, acted as

technical liaison between end-user community and in-house and third party

development groups. Developed gap and feasibility analyses, conducted in-

depth user interviews to develop detailed business and system requirements,

did test case development and quality assurance reviews following SEI Level

2 SDLC protocols.

Notable accomplishments include:

. Performed as subject matter expert for Government billing issues.

Designed and developed enhanced cost reports for the General Services

Administration (US Govt.).

. Developed a file transfer procedure for the State of Oregon utilizing

a UNIX based FTP application.

. Performed as team lead on an automated provisioning project tied to

the original system migration.

American Standard, Inc. (06/94-08/96)

Senior Credit Analyst

Analyzed proprietary and third party financial documentation to assess

credit worthiness of new accounts. Investigated and resolved past due

balances, approved orders for accounts under `Credit Review', corresponded

with customers and sales regarding penalties and other special charges,

provided credit references.

Showtime Networks, Inc. (07/90-09/93)

Credit/Collection Manager

Oversaw processing of daily cash receipts by a staff of 5-7 analysts.

Directed the investigation and collection of outstanding balances for

satellite system royalties. Assessed credit worthiness of new accounts and

approved initial credit levels for operation. Identified, documented and

processed all payment adjustments. Generated transaction reports and

reconciled with G/L at month end.

Consulting Positions

RealSoft, Inc. (11//06 to 04/07)

Technical Business Analyst - Verizon Wireless Solutions

Responsible for the development of technical approach and design documents.

Performed 'as is - will be' analysis, wrote test cases, interfaced with in-

house development and testing organizations and third party stakeholders.

Conducted 'brain storming' sessions and JAD meetings, approach reviews and

project status meetings. Acted as departmental project manager

coordinating hard and soft resources for assigned projects. Worked with

customer account managers to align work effort and resources to meet

corporate initiatives and schedules. Oversaw 'lessons learned' reviews as

needed.

Survis Group (06/04-11/06)

Senior Business Analyst - AT&T

Primary responsibility was to provide technical support to the RAO

collection staff. Designed and developed database queries and reports to

assist in the analysis of third party billing data. Acted as a SME for

analysis of call detail records, industry data and tariff data.

Notable accomplishments include

. Development of an Access database tool that automatically parsed call

detail records and appended the data necessary to determine the

jurisdiction of each call (local, Long Distance, etc). Reduced a

multi-day work effort to multi-hour.

. Created a centralized historical billing archive database that allowed

users to run queries to find complete billing histories without having

to access individual invoices.

. Created an expanded aged trial balance (ATB) report using third party

data. New reporting functionalities enabled users to do trending,

collection targeting and bad debt analysis.

Cap Gemini America (5/97-9/98)

Senior Technical Analyst/Web Developer - Merck & Co. (08/97-09/98)

As a key resource in the post implementation support effort, provided post-

implementation testing and support for a global supply chain auditing

system. Collaborated with client's GUI development and core processing

teams in testing cost analysis system tools. Verified system compliance

with project specifications. Interfaced with project management team as a

liaison between client end-users and development groups.

Notable accomplishments include:

. Received the Cap Gemini OTACE Award (On Time, Above Customer

Expectations) for web development work.

. Created a web site on the client's Intranet to support users of the

cost analysis and financial reporting system.

. Developed an Access database system for documenting development issues

and tracking them to resolution.

Data Compliance Analyst - Allied Signal, Inc. (05/97-08/97)

Performed data validation audits on EDI records transmitted between

client's data center sites and the client's bank. Used JCL's to view

files, generate reports for remote client locations and to verify that

transmissions were compliant with standards set by client Payroll Savings

Plan management.

Datanomics, Inc. (08/96-05/97)

Business Data Analyst - AT&T

Main duties were to identify sources for name / address parsing,

demographic overlay data, credit data and prospecting data for AT&T's

Consumer & Small Business Data Strategy District (DSD). Assisted in the

design and implementation of an Access-based analysis system and source

inventory system. Authored technical papers on analyses and development

processes.

General Electric, Inc. (09/93-06/94)

Credit Analyst

Verified, analyzed and resolved outstanding inter-company invoices for

telecommunication services within General Electric.

EDUCATION

AT&T/Stevens Institute of Technology, Hoboken NJ -Master's Certificate in

Project Management

St. Peter's College, Jersey City, NJ - Bachelor of Arts - History

AWARDS & RECOGNITIONS

12/2001 - Received an IBM Certificate of Excellence for contributions on

two development projects.

09/1998 - Received the Cap Gemini OTACE Award (On Time, Above Customer

Expectations) for web development work at Merck & Co.

Contact this candidate