Customer Service Active Directory
Resume:
Kenneth Ford
**** ******* ****** *******, ** ****3
abnem3@r.postjobfree.com
OBJECTIVE To benefit an organization that can use an articulate,
experienced Network Engineer and PC/LAN Specialist with
exceptional communication and organizational skills, who
offers a background in network engineering, design,
administration, and troubleshooting, as well as, technical
support and customer service
EDUCATION Associate of Applied Science
degree in Computer Engineering Technology,
Capitol College of Engineering, Laurel, MD,
2001.
Certificate in Computer Engineering
Technology
Technical Education Center, Rockville MD
CERTIFICATION Microsoft Certified Professional (MCP) for
Windows XP
HBSS Certified
McAfee Training Facility, Fairfax VA, 2007
SECURITY
CLEARANCE Active Secret
EXPERIENCE Senior Computer Analyst, Team Lead 06/08 - 12/09
Chugach McKinnley INC. Dahlgren Naval Base
Sr. Computer Analyst
Team Lead for 3 or more Computer
Analyst.
. Conducted interviews for new hires.
. Responsible for meeting with Directors, Program
Managers, and IAO on all networking issues.
. Provided metrics to Division Heads explaining time
utilization for works in progress and/or
completed.
. Conducted monthly briefings to Department /
Division Heads and Government customers concerning
current and upcoming projects.
. Continuously meet with IAO and Government
personnel to discuss network security concerns.
. Provided network and system administrative
training to newly hired contractor employees
. Managed weekly staff meetings to discuss work
loads.
. Responsible for Computer Analyst's time sheets and
pay stubs.
Built and maintained classified
networks using Windows Server 2003
domain
controllers.
. Create, configure, and modify user's groups and
accounts in an Active Directory environment.
. Performed accreditations for all systems and
printers connecting to classified and unclassified
networks.
. Installed and ran Retina scans to remediate
Department of Defense vulnerabilities on all
systems.
. Implemented Host Base Security System (HBSS) agent
software on all systems.
. Instrumental in conversion from Symantec Cooperate
Edition to Symantec End-Point Protection anti-
virus software.
. Performed, Microsoft and third party software,
patches and updates to prevent network security
violations.
. Requested Firewall modifications for classified
networks.
. Conducted major removal of users old PCs to be
wiped and placed in surplus.
Kenneth Ford Page 2
System Administrator, 04/07 - 04/08
Houston Associates, INC / A Raytheon Company Defense
Information Systems Agency (DISA) Joint Chief of Staff
System Administrator
. Installation, configuration and management of Dell
Servers, network utilities, Microsoft Exchange
Servers, and managed anti-virus servers.
. Windows 2000/2003 Active Directory/Group Policy/
Domain Management, and DNS experience.
. Monitor, install, and recommend patch upgrades and
reconfigurations to maintain network compatibility,
availability, and performance.
. Ensuring server availability, monitoring backups,
adding/removing user accounts, modifying group
membership and permission, and similar functions.
. Plan and assist in the design and implementation of
networking infrastructures (cabling, terminations,
patch panels) related to data, voice and video
communications.
. Coordinate and act as liaison with vendors and
business partners of various organizations to
procure equipment and services related to
telecommunication and networking systems within the
organization.
. Application of DISA STIG/Gold Disk controls
. Develop work plans and track/report status of
assigned projects/tasks.
. Provides advanced support for the diagnosis and
resolution of complex problems to ensure minimal
disruption of mission-critical systems and
applications.
. Provide a weekly report to the Operations Lead.
Helpdesk Support, 02/05 - 03/07
Washington Nationals Washington D.C.
Network Administrator
. Knowledge in Windows 2000 and 2003 Server
. Active Directory administration.
. Administration of Exchange 2003 server.
. Extensive knowledge of networking concepts and
technologies including DNS, Active Directory, DHCP,
WINS, LAN/WAN and a strong understanding of TCP/IP.
. Configure VLAN connection on 3Com switch ports.
. Perform domain infrastructure administrative task
which include: Group Policy maintenance, shared
resource configuration and access availability.
. Create, configure, and modify user's groups and
accounts in an Active Directory environment.
. Coordinate purchases of user computer with computer
equipment vendors and purchasing department.
. Conduct imports and exports of end users Exchange
mailboxes and files.
. Operation and maintenance of network routers,
switches, firewall, and VPN applications.
. Construct Active Directory print queues.
. Conduct imports and exports of end users Exchange
mailboxes and files.
. Oversee telecommunications system including voice,
data, and video.
. Provide support for network data and voice ports.
. Responsible for user's computer backups using Veritas
Backup Exec. 9.1.
. Ability to connect voice ports to telephone punch
blocks, as well as data port connections to patch
panels.
. Daily operations and management of infrastructure and
network server platforms including on-call
responsibility for after-hours operations.
. Responsible for restoration of user and system files.
. Assist and support firm-wide projects to ensure that
the firm requirements for business systems are
effectively implemented.
. Responsible for vendor relations.
. Set up POP3 connections from Exchange mailboxes to
user's handheld devices.
Kenneth Ford Page 3
Helpdesk Support, 02/04 - 1/05
Grove Resource Solutions, Inc., Johns Hopkins University
Applied Physics Laboratory, Laurel, MD
Sr. Desktop/Network Specialist
. Rebuild, configure, and troubleshoot Classified
Windows 2000 Servers.
. Work with Administrators in the installation,
support, and troubleshooting of Windows 2000 and
Exchange services. .
. Install and alter printer drivers for Active
Directory printers.
. Test user network ports using a Fluke.
. Assist in evaluating the efficiency of server and
client operations and makes recommendations involving
equipment and system replacement.
. Restore, configure, and troubleshoot OS 9.x/10.x
systems.
. Install and configure Virtual Private Network on
user's laptops for dial-up capability.
. Restore user PC using Rapid Recall Backup server.
. Configure classified machines in compliance to DOD
guidelines.
. Setup local Entrust user profiles on customer's
workstations.
. Construct email systems to send and receive encrypted
messages using Entrust software.
. Establish connection from user's workstation to an
automatic hard drive recovery system by means of
Rapid Recall software.
. Install, configure, and manage customer machines via
remote access software Timbuktu.
. Monitor administrative processes such as procurement
requests, equipment shipment, and provide analysis of
planning efforts for system changes.
. Provide customer support for fax machine issues.
Helpdesk Support, 9/99 - 1/04
RGS Associates, INC Arlington, VA
Desktop Support Team Lead
Provide management and supervision for
more that 20 desktop personnel.
. Responsible for meeting with Directors, Program
Managers, and other Team Leads on all helpdesk
issues.
. Conduct regular meetings to discuss helpdesk issues,
projects and solutions.
. Monitor desktop call volumes, for technical staff, to
ensure prompt responses to users needs.
. Conducted major removal of users old PCs to be wiped
and placed in surplus.
. Lead team effort to protect user's PCs from flood
damage.
. Organized a team of desktop specialist, for a move of
approximately 1000 users.
. Instrumental in maintaining organization and
functionality of the desktop support team.
. First line of communication for customer's technical
issues.
. Create, modify, and assign helpdesk tickets to
technical personnel.
. Provide excellent customer support and point of
contact for escalated issues for 1000+ end-users.
. Ensure that the environment is kept current with
service and software update releases.
. Deliver administration and management of Domain User
and Exchange accounts for users.
LAN Administrator
. Participated in the relocation of 5000 users from the
Naval Sea Systems Command in Crystal City, VA to a
new facility at the Washington Navy Yard.
. Utilization of Exchange Administrator to support the
user administration and distribution lists setups.
. Maintain configuration, stability and operation of
the Microsoft Exchange user e-mail accounts.
Kenneth Ford Page 4
. Responsible for the creation and definition of users,
their access privileges, resources and the management
of system resources including, network peripherals,
servers, workstations, disk space, loading new
software, wiring hardware and Internet connectivity.
. Performed software installs using Novell Application
Launcher.
. Windows NT administration (create/delete customer
accounts; set file and customer permissions; manage
domains and accounts; connect to remote shared
resources; interpret NT system logs),
. Grant user rights and permissions to network files,
folders, and directories.
. Maintain secured Windows NT SQL Server (databases,
users account, groups, and password change/reset).
. Create print objects, queues, and assign rights to
user accounts and groups for network printing
capability using Novell Netware Administrator.
. Generate user accounts and repositories for network
scanning.
Desktop Support Specialist
. Conducted upgrades in software versions for 1500+
users (Novell Client 3.1 to 3.3 for Windows 95/98 and
4.8 for Windows 2000, Norton Anti-virus 5.0 to 7.0
Corporate Edition, protocols IPX/SPX to IP only, and
Internet Explorer 4.0 to 5.5 128-bit encryption.
. Managed the setup, configuration, and distribution of
over 450 new computers imaged for Novell Client for
Windows 95/98, Microsoft Outlook 98, and TCP/IP.
. Developed batch files for Symantec Ghost software to
perform multicasting, on a Ghost Server, to create
Windows 98 imaging for user's personal computers.
. Responsible for design, integration, operation, and
management of a complex enterprise network, linking a
variety of operating systems, network topologies and
network protocols.
. By means of BCWipe, scrub pc's containing classified
documents and messages.
. Monitor system backups, enforce network security, and
maintain current virus scanning levels.
. Perform security, file sharing, print queue
management, OS performance tuning and scaling, and
trouble-shooting system and network problems.
. Install needed software for scanning across the LAN
(ScanSoft, PaperPort, and DocumentCentre.)
. Supply support for Xerox, Hewlett-Packard,
Tektronics, and Cannon printers (fuser assembly and
kits, drum kits, rollers, and toner)
. Provide dial-up support laptops. Setup and configure
Win 95/98/NT/2000 laptops for remote access to
network. Provide technical support for dial-up
related issues. Setup and configure Citrix client on
PCs for network connectivity.
. Construct, support, install, and troubleshoot RIM
Blackberry software and user profiles.
. Knowledge of Voice Over IP (VOIP) network connections
. Support routine tasks including network
administration, backups, and reclaims.
. Migration of user's data to network folders for
backup and storage.
. Shape Internet browsers for firewall access and proxy
settings.
. Create and update Call Log Tickets in Remedy in a
timely fashion.
Computer Skills Windows 2003 Server; Exchange 2003 Server; NT/ Windows
2000 Server; Active Directory; Retina; Novell Client for
Windows 2000/NT/98/95; Windows 3.1/95/98/ NT 4.0/2000/XP;
OS 9.x/10.x; MS-DOS; Netware Administrator 5; NDPS
Printing; Proxy servers; Domains; Hubs; 3COM switches;
TCP/IP; IP/SPX; NWLink; Netbeui; Voice Over Internet
Protocol connections; 3Com NIC card and Modems; Cabling;
Hardware; Symantec Ghost Software; LANDesk; Remedy; Norton
Anti-Virus 5.x/7.x and 2009;Symantec Cooperate Edition and
End-Point Protection Internet Explorer; Netscape; Adobe
Acrobat; Photo Editor; Palm Pilots; Rim Blackberry; Visio;
Xerox Document Center; Microsoft Office Suite 97/2000/XP
(Excel, Word, PowerPoint, Access, Outlook 97/98/2000);
Lotus Notes; Microsoft Project 98/2000; WordPerfect 6.1;
Lotus 1,2,3; Visual Studio 6.0; (C, C++, Visual Basics);
FTP; Microsoft Developer Network Library; strong
communication, organizational and interpersonal skills.
References Available Upon Request
Contact this candidate