Customer Service Manager
Resume:
TAMI McGUIRE
*?Mechanicsburg, Ohio 43044
***********@*******.***
QUALIFICATIONS PROFILE
Resourceful Manager/Supervisor with solid background in the transportation
and agricultural industries, directing and guiding full-scope of daily
operations.
Strong understanding of the transportation and agricultural industries
and thorough knowledge
of fleet and sales management as well as
operational strategies.
Proven ability to coordinate over-the-road transportation and sales
activities requiring complex networks of key human and material
resources.
Track record of improving quality controls, customers' service,
productivity, and overall performance levels.
Goal and performance driving team player: detail-oriented, dedicated
and hardworking.
Proficient in Windows 2000/NT, Microsoft Word, Microsoft Publishing,
QuickBooks Pro, Microsoft Works, and Route Tools.
PROFESSIONAL EXPERIENCE
COMPLETE AUTO SERVICE
Accounting/Transportation Manager
2009
Provide leadership to staff of 27 employees in the areas of accounting and
transportation. Daily activities include managing payroll functions,
daily and weekly accounting of employee time cards, and bi weekly issuance
of payroll to employees and payroll liabilities to the necessary state and
federal agency, manage employee withholding and garnishments, manage and
maintain weekly employee meetings to review policy and procedure change and
implementation, as well as promote employee morale and communication.
Actively engage in employee hiring and fair employment practices, directly
involved with employee commendations and disciplinary actions as
necessary and recording keeping to establish employment history and
performance records. Direct day to day activities of accounting staff in
the areas of accounts payable, accounts receivable, monthly banking
statements and reconciliation, as well as monthly profit and loss
statements for the company. Maintain protocol for the purchase and payment
of auction vehicles, establish and enforce payment policies and procedures
for new and current dealers and dealerships. Direct day to day staff of the
transportation department, in the areas of dispatching, load fulfillment
and timely delivery as well as actively maintain the profit center for the
transportation department. Manage the part time drivers necessary for the
auction department, schedule and route their activities as the business
required.
THE HOME DEPOT
Department Manager 2008 to
2009
Provide leadership and direction for overall daily operations in areas of
employee management/development, customer relations, scheduling,
departmental budget, sales goals and P/L requirements. Effectively manage
merchandise and retail product, buying and purchasing responsibilities
order and maintain inventory levels or product in the areas of Pavestone,
mulch, bagged fertilizers, bagged soils and other retail products.
BELL NURSERY
2008
Store Supervisor/Area Manager
Provide quality customer service for both internal and external customers.
Actively engage in retail merchandising: establishing displays, product
ordering, inventory control. Communicate with store management to maintain
correct pricing and display items. Manage a staff of eight merchandisers,
including hiring, scheduling and daily activities of area stores. Work
directly with the nursery staff to communicate sales needs and product
information.
ARCHER DANIELS MIDLAND (ADM Grain Company) 2004 To 2007
MERCHANDISER
Provide top-level customer service, identify and meet customer needs.
Engage in grain merchandising - originating producers, buying customers'
grain, establishing contracts, and selling products and services directing
related to a portfolio of marking alternatives. Effectively created a "fob
the farm" program to assist in grain origination efforts. Manage daily
hedge position - maintain daily position reports, reconciliation of hedge
accounts, physical inventory, and outbound commodity shipment. Specialty
grains management - develop and maintain origination efforts, logistical
requirements and procedural processes for specialty program. Provide
merchandising support and origination efforts to other facility locations.
Daily maintenance of web based customer information system.
Key contributor to team when implementing new variety specific
specialty grains program.
Provide support and training to scale and grading personnel.
Maintain strong and positive communication between merchandising
staff and operations staff to
Effectively manage physical grain inventories.
MCGUIRE TRUCKING
2000 To 2004
TRANSPORTATION/OPERATIONS MANAGER
Provide leadership and direction for overall daily operations in areas of
employee management, customer relations, scheduling/dispatching,
administrative support, and accounting functions. Interact with customers;
establish rate, schedule freight, and resolve concerns, problems and/or
complaints. Oversee activities of 10 employees; review and establish job
requirements/expectations, and conduct quarterly performance reviews.
Provide training and support for all new hires. Negotiate with community
representatives concerning industry standards. Work closely with owners,
relaying profit margins and business needs/requirements. Provide hands-on
troubleshooting, diagnosis, analysis, and repair to resolve mechanical
malfunctions with various equipment and machinery. Perform routine
maintenance of facility, ensuring cleanliness, safety, and appearance.
Maintain detailed and accurate records for all human resource files, drug
screening requirements, DOT and FMCSA documentation, regulatory compliance,
and auditing information. Performed all accounting functions, including
accounts payable, accounts receivable, invoicing, quarterly reports, IFTA
reports, wage and earning, profit/revenue reports, and profitability
tracking. Initiated and compiled information for quarterly safety
meetings.
Key contributor to business growth of over 50% by expanding area
market share, developing a cohesive team environment, and encouraging
employee suggestions/involvement.
Instituted Quarterly Safety Meetings and Employee Policy and Procedure
Handbook.
Maintained a strong focus on recruiting and hiring quality drivers,
drastically reducing driver turnover.
SHEPARD GRAIN COMPANY 1992 To
1995; 1997 To 2000
BRANCH MANAGER (1997 - 2000)
Directly accountable for grain elevator, feed mill, office operations,
sales activities and employee activities. Provided top-level services to
customers, ensuring needs were identified, met, and follow-up services
delivered. Built and developed a highly effective team of 11 employees,
fostering a positive employee work environment. Engaged in grain
merchandising - originating producers, buying customers' grain,
establishing contracts, and selling products. Provided repair and
maintenance for facility machinery. Provided comprehensive administrative
support functions including commodities purchase payments, accounts
receivable, collections, workflow scheduling, personnel file maintenance,
and employee training in policy and procedure. Administered disciplinary
action when necessary and conducted annual performance reviews.
Collaborated with upper management concerning employee performance,
requirements, and evaluations.
Efficiently coordinated logistics for inbound and outbound grain via
rail and truck markets.
Controlled physical grain inventory and made sound recommendations
for the transfer of product.
Developed and implemented various safety and work related programs
for employees.
ACCOUNTS PAYABLE CLERK (1992 - 1995)
Handled accounts payable, verifying and crosschecking shipping orders and
bills of lading, and generating checks for invoices. Supported accounts
receivable in data entry, new account establishment, customer statements,
reconciliations, list editing, and invoice filing. Calculated and prepared
deposits. Performed varied administrative functions, including inventory
control, supply purchasing, scale ticking filing, and working with State
and Federal inspectors. Engaged in grain merchandising - buying customers'
grain, writing customer contracts, establishing strategic marketing plans,
setting daily grain markets, taking orders and targeting prices.
CARGILL INC.
1995 To 1997
FEED COORDINATOR/PRODUCER MERCHANT
Maintained daily contact with customers, ensuring complete satisfaction
vial selling feed products, arranging freight needs, scheduling freight,
establishing contracts for sales and freight, arranging barge freight, and
issuing load order numbers. Organized and coordinated logistics for
internal and external customers. Purchased product to make feed ingredient
and food sources. Planned and executed marketing plans for producer
customers, cultivating new accounts. Developed and actively participated
in producer based marketing meetings, maintained and updated producer
database. Generated daily load orders for feed products, relaying
information to freight brokers and transportation providers. Scheduled and
maintained logistics on rail cars (both inbound and outbound). Drafted
contracts and organized transportation information on carriers, including
insurance, authority, and compliance with HACCP.
Recipient of Employee of the Month award.
Developed procedure to off load barge freight and reroute truck
carriers, ensuring plant would have sufficient grain supply to sustain
operation.
Instrumental in minimizing waste feed by working with team to develop
a market for waste feed sales, eliminating disposal costs.
-Professional References Available on Request-
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