Customer Service Sales

Lisa H. Nicholson

*** **** ********* **** ( Des Plaines, Illinois 60016 847-***-****

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CAREER SUMMARY

Tradeshow, Marketing and Events Professional with a proven ability to

assimilate product and brand knowledge to optimize exposure at nationwide

tradeshows. Extremely creative with and "eye" on cost containment while

providing unique and interestingly successful events, tradeshows and

conferences. Creates and communicates a vision to inspire and align

messaging. Demonstrated ability to develop alliances with internal and

external partners. Recognized for excellence in time management,

prioritizing job functions and proficiency in meeting planning and

logistics.

. Relationship Building . Process Improvements . Creative Vision

. Attention to Detail

. Meeting Planning . Logistics Planning . Time Management .

Communications

PROFESSIONAL EXPERIENCE

ACCO Brands, Lincolnshire, IL April 2007 to November 2008

One of the world's largest suppliers of branded office products, such as

Swingline , Kensington , Wilson Jones , Quartet , GBC , and Day-Timer with

annual revenues of nearly $2 billion and products marketed in over 100

countries across the globe.

Marketing and Events Specialist

. Key resource in the pre-planning and designing of booth layout for both

customer and consumer tradeshows, each of varying sizes and product

assortment resulting in optimum product exposure.

. Partnered with sales lead on details of trade show theme, promotions and

graphics for each show enhancing continuity and on time product delivery.

. Provided logistical support involving travel to both customer and

consumer tradeshows nationally that ensured a successful trip.

. Ensured all tradeshow product samples and supplies arrived to each show

on time by overseeing the ordering, packaging and shipping of all

equipment.

. Saved $4,500 in material handling costs for four 2008 shows vs. same

shows in 2007 by managing the inventory and shipments of product to each

show.

. Launched improved method of taking orders at the largest order-taking

show of the year, saving time for booth staff and increased booth traffic

and customer satisfaction in order experience.

EDUCATIONAl resources, Elgin, IL June 2005 to December 2006

The nation's largest distributor of educational software, computer

hardware, accessories, and supplemental products, serving educators in more

than 16,000 K-12 school districts.

Tradeshow Coordinator/Meeting Planner

. Successfully managed all tradeshows and conferences and tradeshow-related

seminars with a $400,000 budget while traveling.

. Assisted in budget preparation and tracking of all related expenses in

order to stay within guidelines and to reduce budget spending.

. Registered for booth space, hotel accommodations and flight reservations,

and purchased show services necessary for each tradeshow.

. Transformed exhibit hall into a place that positioned company ahead of

the competition, resulting in more booth traffic and increased lead

generation.

. Organized seminars for outside sales representatives in conjunction with

national shows including catering contracts, technical services,

producing and executing invitations, and maintaining RSVP lists.

. Ensured all marketing materials and tradeshow supplies arrived to each

show on time by overseeing the packaging and shipping of all equipment.

Sales Support

. Supported outside sales team of 14 and inside sales team of 25 with

proposals, correspondence and multiple product implementation manuals for

educational solutions of $5,000 and above.

. Organized training meetings including catering and location arrangements

resulting in a seamless production.

. Outfitted sales management and representatives with all supplies and

replenish any marketing materials or giveaway items as needed, including

creation and shipment of training manuals to customers enhancing a

positive customer experience.

. Organized 4-day National Sales meeting in Palm Springs, California for 25

attendees which included meeting rooms, sales staff outing and welcome

dinner maximizing a positive event.

VANCE INDUSTRIES, INC. February 2000 to June 2005

Developer and manufacturer of innovative Kitchen and Bath products for the

home and distributor of sink installation hardware.

Advanced from Customer Service in 2000 and resigning as Consumer Affairs

Specialist in 2005.

Consumer Affairs Specialist

Marketing Coordinator

Product Manager/Administration

Customer Service

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of General Studies, Double Major: Organizational Management, Human

Development

North Park University, Chicago, Illinois, 2003, Cum Laude

Specialized training including the following courses:

. Managing Multiple Projects, Objectives and Deadlines

. Tradeshow Return on Investment: Basics & Beyond

. Cost-Saving Tips & Tradeshow Budgeting

. Event Strategies to Generate Qualified Leads

. Designing Exhibits with Purpose

. Tradeshow Budgeting and Managing Show Logistics

. Laying a Foundation for Exhibiting Success

. Microsoft Excel

COMPUTER PROFICIENCY

Microsoft Office, Quark 3.0, Photoshop 4.0

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