Customer Service Manager

Ann Stippich

*** *. ******* *** - **** Cell - 513-***-****

Cincinnati, Ohio 45202 *******@***.***

PRINT PRODUCTION / TRAFFIC PROFESSIONAL

Production Manager with a "get it done" attitude who reduces costs,

increases production and delivers outstanding customer satisfaction through

team leadership, cost-saving efficiencies and innovative, flawless

execution. Committed to delivering the highest quality work on time, on

target and on budget. Areas of expertise include:

Project Management Negotiation Pre/Post Press Production

Vendor Management Sourcing Fulfillment / Mailing

Budget Management Estimating Traffic / Continuity

Management

SELECTED SKILLS / ACCOMPLISHMENTS

. Sourced, negotiated and managed million dollar print budgets for

offset, screen, gravure and digital production

. Delivered cost and timesaving innovation to both internal production

facilities and out-sourced vendor relationships

. Created a synergistic workflow and environment between account

services, creative and management

. Supported satellite account service offices and freelance creative

. Excellent knowledge of Clients & Profits - integrated agency traffic

and project management software; Microsoft Office, Outlook, Mac and PC

. Strong vendor network

. Traffic and continuity management for print, TV and radio campaigns

EMPLOYMENT HISTORY

Fifth Third Bank, Cincinnati, Ohio

Production Manager - Fifth Third Asset Management (2005-2009)

. Saved over $100,000 in first 2 quarters of employment and continued to

save money every quarter there after

. Led the re-branding of all Funds materials to be more cost effective

. Managed, negotiated, awarded projects for all fulfillment / print

vendors

. Negotiated pricing with Advertising Agencies

. Liaison between Compliance and the Funds

. Handled prospectus and supplement printing and mailings

Glen Eagle Marketing, Inc., Cincinnati, Ohio

A strategic consumer promotion agency

Traffic Production Manager (2002 - 2005)

Led the integration of Clients & Profits new electronic

traffic/estimating/management system to control time and cost to

agency

Sole traffic/production support for four offices

Managed all job costs to meet agency profit objectives

Championed agency's 1st interactive CD project

Clients included:

-ConAgra Foods - Butterball, Peter Eckrich and Healthy Choice

-Pfizer - Listerine and Neosporin

-Novartis Consumer Health - Maalox, Benefiber, Triaminic and

Theraflu

-Parmalat Cookies - Archway, Mothers, Lu and Salerno

Bandy Carroll Hellige Advertising, Inc., Louisville, Kentucky

A full service advertising agency

Account Manager - Kentuckiana McDonalds Co-Op (85 stores) (2001 - 2002)

. Ran all day-to-day business activity from planning, budget through

execution

. Consistently achieved corporate profit objectives

Traffic/Production Director (1998 - 2001)

. Negotiated all print purchases with budgets of $700,000 annually

. Internal traffic for creative team between three offices, across two

states

. Communicated TV and Radio traffic instructions to over 100 stations

. Introduced cost-saving measures to stream line kit packing for

McDonald's POP

. Clients included:

-McDonald Marketing Co-op's (7 regions)

-World Champion Wrestling

-Napa Auto Parts

Admiral Printing, Inc., Louisville, Kentucky

A full service lithographic printer

Printing Consultant (1997 - 1998)

. Responsible for all direct sales

. Achieved participation in citywide RFP process

. Gained 15 new accounts

The Printing House, Inc., Tallahassee, Florida

A full service lithographic printer

Customer Service Representative (1996 - 1997)

. Responsible for more than 25 accounts

. Managed both internal and external client communications

Quad/Graphics, Inc., Sussex, Wisconsin

World leading full service printing organization

Customer Service Representative (1989 - 1996)

. Accountable for all communications and production schedule from pre-

press to mailing

. Ensured in-home and newsstand dates were met

. Executed first-ever company direct-to-plate/digital photography

catalog

. Included extensive travel and client contact

. Clients included:

-Newsweek Inc.

-Time Inc.

-Staples

-TL Enterprises

Print Quality Assurance (1985 - 1989)

. Liaison between customer service, pre-press, pressroom and finishing

. Co-supervised crew of 60

EDUCATION

University of Wisconsin, Platteville, Wisconsin

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