Training Customer Service
Resume:
Kirsa Jackson Gamble
**** ******* *****, *******, ** 30331
********@***.***
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Career Objective
Human Resource Specialist eager to contribute outstanding team building,
and communication skills toward supporting the employer in optimizing
operational performance
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Profile
> Offer numerous years of progressive experience in all facets of program
coordination with expertise in managing personnel and operational
organization
> Strong Human Resources experience including hiring, training,
evaluations, conflict resolution, terminations, and maintaining personnel
files; as well as administration of back office functions
> Ability to select candidates to meet the employers requirements
> Maintain effective relationships with employers by forwarding quality
candidates
> Experience to counsel candidates on resumes and career opportunities
> Create effective training materials and coordinate staff develop programs
and events
> Proactively facilitate internal and external communications regarding
career opportunities, training opportunities, and employee relations
issues
> Dynamic communication, presentation, negotiation, and relationship
management skills
> Exceptional interpersonal skills and the ability to maintain positive
client relations
> Experience enforcing compliance with government regulations and
organizational policies
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Professional Experience
Account Executive/Recruiter Staffpointe, St. Joseph, Missouri
2009 - Present
. Screening resumes for potential placements
. Counseling candidates on career opportunities
. Sourcing databases for appropriate candidates
. Recruiting candidates for placement in Healthcare and IT positions
. Working with employers to coordinate placement of selected candidates
Program Manager, Department of Juvenile Justice, East Point, GA
2007 - Present
. Providing oversight for over 100 cases
. Ensuring staff performance; trained and lead team to proficiently deliver
treatment services and sanctions to court ordered youth
. Training staff to maintain compliance with policies, procedures, and
regulations
. Supporting staff to effectively utilize limited resources and services
. Ensuring a high level of customer service through the management of daily
conflicts
Program Manager, Office of Community Corrections, Boston, MA
2000 - 2006
. Facilitated program and services in operation of approximately $1
million per year
. Provided oversight for community service on and off site
. Recruited, hired, trained, and evaluated a multi-disciplinary staff of 35
. Performed general Human Resources functions including developing and
implementing employee handbook, mediating internal conflicts, union
negotiations, performing staff reviews, and administering disciplinary
action
. Developed and implemented training for multi-disciplinary staff
. Created standard operating procedures and manual for unit in line with
core organizational missions and objectives
. Managed programs and services within a set budget
. Managed effective client and vendor relations
Office of Jobs and Community Services, Boston, MA
1997 - 2000
Assistant Director (1998 - 2000)
. In recognition of superior performance, steadily progressed within agency
to attain position entrusted with operational management
. Assisted in maintaining compliance with a 2.8 million dollar Federal
grant
. Developed and maintained policies and procedures for the divsision
. Facilitated management of training and services in line with the
Department of Labor mission
. Recruited, hired, and trained a staff staff of 25 and 10 volunteers
. Managed facilities, supplies, and services for 3 sites
. Managed effective client and vendor relations
. Scheduled and coordinated training and conferences for up to 300
participants
Program Specialist (1997 - 1998)
. Effectively provided outstanding client services
. Operated training and services in accordance with the guidelines
established by the Department of Labor
. Acted as a liaison with academia and training providers to arrange
training for dislocated workers
. Reviewed and approved training contracts in the amount of approximately
$200,000 in funds per year
. Provided oversight for Career Centers to screen candidates for training
funds and career services
. Managed contracts and vendor relations
. Collaborated to revise the flow process to more effectively process
training contracts
Middlesex County District Attorney's Office, Cambridge, MA
1995 - 1997
Victim Advocate
. Supported constituents in applying for court orders for protection from
abuse
. Accompanied constituents in court and referred them for outside services
. Managed student interns and trained them to perform the role of advocate
. Provided oversight for the Working Group of internal and external
stakeholders
. Managed relationships with the court, judges, and attorneys to provide
services
Great Lakes Behavioral Research Institute, Pittsburgh, PA
1993 - 1995
Training Program Specialist
. Coordinated Competency-Based training for child welfare workers across
the state
. Registered trainees and scheduled trainers for various sites
. Provided oversight for trainers to ensure a quality level of training
. Ensured facility and equipment requirements for training and education
programs
. Managed vendors and contracts for various training sites and services
. Interpreted Training Needs Assessments to develop training calendar for
the county
. Identified current and future training needs
. Maintained mechanisms for tracking training and course offerings
~ Prior Background Information Available ~
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Education
Bachelor of Art in Political Science, University of Pittsburgh, Pittsburgh,
PA 1992
~ Certifications & Affiliations~
Volunteer, Baby and I Foundation, Atlanta, GA
2009
Mattapan family Service Center, Board Member, Mattapan, MA
2000-2004
Certified Mediator, Mediation Works Inc, Boston, MA
2005
Kirsa Jackson Gamble
2729 Elkmont Ridge, Atlanta, GA 30331
********@***.***
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1/28/10
Dear Personnel Representative:
I am currently seeking a challenging career opportunity in Human Resource
Generalist capacity, and I am submitting my resume for your review. In
advance, thank you for your time and consideration.
When, I saw the jo posting I thought of myself and my ability to manage
general Human Resource responsibilities with ease. As demonstrated in the
accompanying resume, my professional qualifications include numerous years
of progressive administrative operational experience with general Human
Resources tasks. I have experience recruiting, hiring, and training
staff. I have extensive experience in managing Employee Relations. I excel
at developing highly effective training materials as well as at
coordinating and conducting workshops, orientations, and training programs
in line with organizational goals. I have developed employee handbooks
and operations manuals. I have the ability to implement training programs
and materials. I have experience managing large and small projects and
implementing techniques for process improvement. I have superior
analytical skills and the ability to develop and implement innovative
policies and procedures. My dynamic communication skills and mediation
training have consistently proven instrumental in my ability to efficiently
resolve internal conflicts. I have demonstrated client relations skills
and the ability to successfully manage collaborations with internal and
external stakeholders.
As an employee, you will find me to be a driven team player committed to
supporting you in achieving your objectives through superior performance.
I am confident that I could be a valuable asset to the company, and I look
forward to interviewing with you in the near future.
Sincerely,
Kirsa Jackson Gamble
Salary Requirements
Given the requirements of the position and my experience coordinating board
relations and training programs, the minimum salary I could accept would be
in the low 50's.
Contact this candidate