Sales Manager

CHRISTINE J. ROBERTS

**** ****** ********* ( Austin, Texas 78703

404-***-**** ( *******.*******@***.***

SALES and COMPENSATION EXECUTIVE

Dynamic, creative HR and sales executive leader. Expert at driving HR and

Compensation programs in a new space. Proficient at aligning corporate

goals with realistic HR and compensation programs. Forward-looking sales

management professional who brings budgets under control and directs staff

to achieve profitable results. Deep experience with coordination of

multiple priorities, management of resources and people, and application of

operations management practices. Areas of expertise:

Labor Relations ( Sales Operations ( Sales Management ( Sales Compensation

Capital Projects ( Continuous Process Improvement ( New Business

Development ( Profit Growth

Competitive Market Position ( Consensus Building ( Financial Management (

Financial Restructuring

Market Expansion ( New Business Development ( Operating Infrastructure (

Officer Relations

Project Management ( Quality Improvement ( Executive Presentations (

Relationship Management

Capital Budget ( Merger and Acquisition ( Compensation ( Marketing (

Retention

PROFESSIONAL EXPERIENCE

DELL, INC., Austin, Texas ( (November 2008-present)

Compensation Strategist

Key strategist for Large Enterprise and Public Sales Compensation programs.

Responsible for providing sales compensation solutions to the business

globally. Responsible for Job Architecture globally for Business Units.

Manage to $250M commission expense budget. Responsible for internal and

external benchmarking to shape future compensation programs. Present

options and gain agreement with senior leaders in finance, sales and HR.

Responsible for transforming the services and solutions sales within Dell's

Large Enterprise and Public sales spaces globally (FY11 implementation).

Key lead on Perot acquisition team-including job mapping, system

integration and compensation plans.

AT&T MOBILITY, Atlanta, Georgia ( 2000-October 2008

Director of Sales Operations and Compensation (2007-2008)

Led all efforts in the compensation and retention programs for Retail,

Telesales, Small Business and Indirect Sales Channels. Responsible for

20,000 sales employees. Manage $300M commission expense budget. Hold

approval authority up to $100K. Coordinate efforts among all sales

divisions for compensation reviews, restructuring and incentive programs.

Manage compensation and retail systems to ensure alignment with go to

market strategy of the business. Designed and implemented all training of

compensation programs and systems for management and non-management

employees. Responsible for predicting and responding to all labor

relations issues with the Communications Workers of America (CWA).

Presented all compensation changes to the union board and handled all

grievances.

Manager of Sales Operations (2005-2007)

Created and implemented AT&T/Cingular merger integration strategies within

the retail channel. Led all IT projects from a sales operations perspective

for yearly compensation plan launches. Implemented code management process

to improve number of reconciles and reduce costs by $2M.

Retail Channel Performance Manager (2003-2005)

Austin, TX

Developed and implemented performance improvement action plans for over 80

retail locations in Texas, Louisiana and Arkansas to meet/exceed national

sales and budget objectives. Executed field location research with Level 3

and 4 Executives to improve all levels of retail store experience including

training, merchandising, and staffing. Efforts led to 20% reduction in

store overhead costs.

Senior Retail Sales Coordinator (2001-2003)

Detroit, MI and Austin, TX

Completed sales forecasts, developed budget projections. Conducted Sales

Operations reviews with 6 District Sales Managers and National Leadership.

Created marketing plans and promotions. Team lead for ten sales

coordinators in Central Region.

Retail Sales Coordinator (2000-2001)

Detroit, MI

Analyzed and created all month end reports for over 20 retail locations.

Responsible for local market budget for local retail stores. Created and

implemented all local incentive and award programs.

CHRISTINE J. ROBERTS ( Page 2 ( *******.*******@***.***

Financial/Operational Highlights:

. Implemented global sales compensation plans during Dell's largest

organization change in early 2009.

. Personally developed compensation plan and platform that drove over $40b

in revenue, more than a 30% increase over a 3 year time frame at AT&T.

. Successfully completed integration of $2.4B Dobson Wireless merger.

. Key consultant to integration of $47B Cingular/AT&T Wireless merger.

. Key strategist in launch of iPhone, resulting in over 1M iPhone units

sold in just 75 days, nearly 5 times the sales volume of Apple's iPod

efforts.

. Stabilized staffing and compensation and improved pay practices,

reducing annual attrition rate by 2 basis points and saving $13M in

2007.

. Created original sales compensation plan that reduced a 3-year declining

Revenue per User.

. Proven sales driver and business partner by delivering over 10

successful IT Sales Compensation projects in 2007.

. As a Channel Performance Sales Manager, located $75K in annual cost

savings during company initiated income-recovery program.

. Worked directly with managers to strengthened weak areas while

accentuating strong points, resulting in increased sales and store

expansions.

ADDITIONAL HISTORY (full details on request)

Suncom/Trition PCS, Savannah, GA ( 2000

Market Coordinator

. Successfully launched wireless market in new space for Triton PCS:

Savannah, GA, Hilton Head and Beaufort, SC.

Bellsouth Mobility DCS, Savannah, GA ( 1999-2000

Retail Sales Consultant

. Responsible for sales and service of cellular phones to new and existing

customers.

Saint Andrew's School, Savannah, GA ( 1997-1999

Mathematics Teacher

. Performed audits and managed results for insurers, nonprofits,

communication, and industrial clients.

EDUCATION

Bachelor of Science, Mathematics

Georgetown University

Washington, District of Columbia (1995-1997)

United States Military Academy

Honorable Discharge

West Point, New York (1993-1995)

ADDITIONAL TRAINING

Sibson Compensation Industry Seminars

PMP Courses ESI International

CHRISTINE J. ROBERTS

3005 Harris Boulevard ( Austin, Texas 78703

404-***-**** ( *******.*******@***.***

Dear Sir/Dear Madam:

Having contributed to the profitability and success of major organizations

by exceeding goals and orchestrating expert alignment of corporate

resources with enterprise objectives, I am now seeking the opportunity to

join your organization. With more than 10 years of experience in the high

tech and wireless space providing advanced sales and operational

leadership, practice, and strategic planning to leading organizations, I

feel confident in my abilities to generate superior results for your team.

My roles in the past ranged from Compensation Strategist, Director of Sales

Operations and Compensation to Channel Performance Manager. A sample of my

highlights while serving in the above and additional positions includes:

. Key strategist on designing sales compensation plans for Perot

Integration.

. Leading the growth of an incumbent wireless market, resulting in a 31%

increase in sales and a market share above 70%.

. Successfully launching over 10 IT sales compensation projects in 2007,

with a budget of over $2M. Lead Project Manager on all initiatives.

. Successfully completing integration of $2.4B Dobson Wireless merger.

. Building compensation plans and platforms for 20,000 sales employees

that drive $40B in annual revenues.

. Providing key strategic direction in the launch and sales of over 1M

iPhone units in just 75 days, nearly 5 times the sales volume of Apple's

iPod efforts.

. As a Retail Channel Performance Manager, reducing store costs by 30% in

less than one year.

. Stabilizing staffing and compensation and improving pay practices,

reducing annual attrition rate by 2 basis points and saving $13M.

. Responsible for conducting executive level presentations to all levels

within AT&T including COO and CEO.

These points are indicative of some of the skills I possess in the

strategic development of talented teams as well as management of

multimillion-dollar budgets and product launches. For a more detailed

presentation of my skills and background, please review the enclosed resume

and feel free to contact me at your earliest convenience. Thank you for

your consideration.

Sincerely,

Christine Roberts

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