Manager Management
Resume:
Mary E. Ford
Framingham, MA 01701
***********@*****.***
home: 508-***-****
cell: 508-***-****
SUMMARY:
Operations Manager with extensive experiences in facilities management and office operations.
Detailed and results-oriented professional who:
- has a proven record of cost containment/reduction in key areas of operations and facilities
management
- has strong analytical and negotiation skills
- is innovative and demonstrates ability to influence change
- is able to establish strong relationships with vendors and subcontractors to ensure the best and most
cost-effective services
- reacts quickly to client, corporate and employee needs
- has strong written and verbal communication skills
- has extensive training experience
- has extensive knowledge of multiple telecommunication systems
- is proficient with Microsoft office products
EXPERIENCE:
1999-2008 - Shawmut Design and Construction, Boston, MA
A national construction company specializing in the hospitality, retail, and private school sectors.
Office Manager/Facilities
Managed all aspects of office and facility services for over 900 people across 3 major locations
encompassing 135,000 sq. ft. of office space.
- Accountable for establishing and maintaining a $4M operating budget and 12 employees
- Reduced annual costs of office supplies by 25% and printing costs by 50%
- Directed office expansions at and successful occupation of 3 locations in multiple cities
- Coordinated installation, maintenance and training of voice over IP system
- Directed the maintenance and management of all facilities programs as well maintaining relationships
and negotiations with appropriate landlords and building management
- Established staff goals, initiatives, and set clear expectations as to the level and quality of customer
service for the team in order to maintain a consistent environment across all offices
1997-1999 - Rizzo Associates, Inc., Natick, MA
A Fortune 500 company specializing in environmental, transportation, and traffic engineering
Office Manager & Administrative Services Manager
- Accountable for $1.5M operating budget and 12 employees
- Decreased administrative operating expenses by 30%
- Managed all aspects of administrative and facility services for 200 people at various locations
encompassing 25,000 sq. ft.
- Researched, negotiated, installed and maintained new telephone system
- Managed proposal preparation staff
1985-1997 - Perini Corporation, Framingham, MA
An international construction management company employing over 1,000 people. At Perini, I
established a consistent record of accomplishments which included the establishment and coordination
of computer software training programs, as well as the purchase, installation, and maintenance of
several large telephone systems.
1993-1997 – Office Manager/Telecommunications Manager
1988-1993 – Manager of Office Automation and Telecommunications
EDUCATION
Northeastern University, Boston, MA – 109 quarter hours completed
Newbury College, Boston, MA – AS, Business Management
Aquinas College, Newton, MA – Administrative Assistant Studies
PROFESSIONAL DEVELOPMENT
Attended the following development sessions:
- Managing Virtual Offices
- Motivating and Delegating
- Conducting Effective Reviews
- Time Management
- Diversity Management
Recent member of the International Facilities Management Association (IFMA)
Current member of Toastmasters International and officer of the Framingham/Natick Toastmasters
club.
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