Security Quality Assurance
Resume:
ROGER GHAI
EMAIL: *********@*****.***
Objective:
Seeking new challenges as a Help Desk Technician. A position which
effectively combines my software skills, technical knowledge and
administrative background.
Summary:
Organization: Computer Sciences Corporation-Department of Homeland Security
Position: Help Desk-Technician
Dates: 2008-Present
Responsibilities
. Work with the Help Desk team to provide support for software, printing,
and network access issues to several United States federal
organizations. Experience troubleshooting and maintaining PC, desktop
applications and servers like Dell and Cisco.
. Assisted Help Desk in deploying, modifying and replacing software and
hardware selection and development of procedures
. Observes and researches peripheral equipment and error messages
displayed on server cabinets to detect faulty output or machine
stoppage. Also investigates, evaluates and resolves equipment problems
and escalates issues as necessary to maintain job production.
. Interfaces with customers to ensure that servers are functioning and to
gather information about new server requirements. Interfaces with
vendors as appropriate to expedite resolution matters of significance.
. Performs scheduled, such as daily, weekly, or nightly, backups on
systems in order to maintain production. Monitors and computes customer
data file restores to ensure that data are current and accurate.
. Utilizes standard problem management tools to record discrepancies in
the environment. Analyzes and evaluates incident reports and makes
recommendations to reduce incident rate.
. Identifies security risks, threats and vulnerabilities of networks,
systems, applications and new technology initiatives. Develops tests
and operates firewalls, intrusion detection systems, enterprise anti-
virus systems and software deployment tools.
. Provides complex engineering analysis and support for firewalls,
routers, networks and operating systems. Performs and evaluates
vulnerability scans within a multi-platform, large enterprise
environment. Reacts to and initiates corrective action regarding
security violations, attempts to gain unauthorized access, virus
infections that may affect the network or other event affecting
security.
. Oversees user access process to ensure operational integrity of the
system. Enforces the information security configuration and maintains
system for issuing, protecting, changing and revoking passwords.
. Provided leadership and work guidance to less experienced personnel.
Technical Skills:
1) Hardware: PCs
2) Operating System: MS-DOS, Windows95/98/NT/Exchange Server
2003/2007/XP Vista UNIX
3) RDBMS: SQL, TSL and MS-Access 2000. Understanding of security
related technologies including encryption, IPsec, PKI, VPNs, firewalls,
proxy services, DNS, electronic mail and access-lists
4) Automated Testing Tools: Win Runner, MSTT (custom), RCE (custom),
Module testing, Load Runner and QTP.
5) Programming Languages: Basic, Visual FoxPro.
6) Packages: MS Office 2000/2003, Office 2007 MS Visio.
Professional Experience:
Organization: Computer Sciences Corporation-Department of Homeland Security
Position: Help Desk-Technician
Dates: 2008-Present
Responsibilities
. Work with the Help Desk team to provide support for software, printing,
and network access issues to several United States federal
organizations. Experience troubleshooting and maintaining PC, desktop
applications and servers like Dell and Cisco.
. Assisted Help Desk in deploying, modifying and replacing software and
hardware selection and development of procedures
. Observes and researches peripheral equipment and error messages
displayed on server cabinets to detect faulty output or machine
stoppage. Also investigates, evaluates and resolves equipment problems
and escalates issues as necessary to maintain job production.
. Interfaces with customers to ensure that servers are functioning and to
gather information about new server requirements. Interfaces with
vendors as appropriate to expedite resolution matters of significance.
. Enters commands on computers, tape drives, printers, data
communications equipment, and plotters to integrate and operate
equipment.
. Performs scheduled, such as daily, weekly, or nightly, backups on
systems in order to maintain production. Monitors and computes customer
data file restores to ensure that data are current and accurate.
. Utilizes standard problem management tools to record discrepancies in
the environment. Analyzes and evaluates incident reports and makes
recommendations to reduce incident rate.
. Assists workers in classifying, cataloging, and maintaining tapes to
oversee and maintain computer operations.
. Identifies security risks, threats and vulnerabilities of networks,
systems, applications and new technology initiatives. Develops tests
and operates firewalls, intrusion detection systems, enterprise anti-
virus systems and software deployment tools.
. Provides complex engineering analysis and support for firewalls,
routers, networks and operating systems. Performs and evaluates
vulnerability scans within a multi-platform, large enterprise
environment. Reacts to and initiates corrective action regarding
security violations, attempts to gain unauthorized access, virus
infections that may affect the network or other event affecting
security.
. Oversees user access process to ensure operational integrity of the
system. Enforces the information security configuration and maintains
system for issuing, protecting, changing and revoking passwords.
. Reviews, recommends and oversees the installation, modification or
replacement of hardware or software components and any configuration
change(s) that affects security.
. Provided leadership and work guidance to less experienced personnel.
Organization: Guru Software Services
Position Quality Assurance Tester
Dates: 2006-2007
Responsibilities:
. Five Years experience Mercury's Test Director and Quality Center for
defect tracing and test scripts. Preparation of status report.
. Gathered test requirements by coordinating with Design Development, and
Business Analyst's.
. Reviewed the system document and user requirements.
. Prepared Test Plan and Test Cases. Created requirements using Test
Director and associated defects with test sets and test cases. Executed
and written test cases
. Quick Test Pro for Automated tests
. Expertise in Bug reporting and created requirements using Test
Director and associated defects with test sets and test cases.
Conducted Manual and Regression tests.
. Preformed System Integrating Testing.
. Involved in manual testing of the Application and Black Box Testing.
. Handling status calls from offsite and onsite.
. Test cases execution and bug reporting .Bug maintenance and regression
testing.
. Outstanding communication skills with extensive experience in customer
service as well as ability to identify and enhance client
relationships.
. Experience in changing out Dell Power edge Power supplies.
Environment: Win Runner, Test Director, Quick test Pro, SQL, C+, Windows
XP.
Re/Max Platinum
Position: Office Manager and Technology Director
Dates: 1999 - 2006
. Developed, and maintained website for Remax Platinum
. Loadrunner Tester for websites.
. Create and maintain company network. Also provide all technical support
for company (on 24 hour
call), maintain all hardware, and update software.
. Responsible for companies advertising, marketing, organizing and
conducting sales meeting.
Administrative jobs include maintenance of office accounts, monthly
reports and yearly Re/max international reporting.
EDUCATION
. Chattahoochee Technical College, Georgia. 1999;
Computer Information System (CIS)
Citizenship: United States of America
References: available upon request
Contact this candidate