Human Resources Customer Service
Resume:
Dorian R. Lord
Nichols, CT *6611
***********@*****.***
Objective Human Resources Generalist position in a challenging private
sector firm.
Summary Human Resources background with experience in employee
relations, employee counseling, and ethics training. Ability
to promote positive employee relations in areas of conflict
resolution and arbitration. General knowledge of regulatory
compliance and training development. Experience with
maintaining up-to-date job descriptions and maintaining
accurate personnel records. Proven communication and team
building skills. Member of the Affirmative Action Employee
Advisory Committee. Trained Interview Monitor for Equal
Employment Opportunity Commission.
Education Masters of Business Administration for Emerging Leaders,
Anticipated
University of New Haven, West Haven, CT
June 2011
Bachelor of Science in Business Administration, June 1990
University of New Haven, West Haven, CT
Experience PMG Solutions Inc., Trumbull, CT December 2007-
October 2009
Human Resources Generalist
Responsibilities
. Provides professional support in areas of staffing, employee
relations, training, benefits, compensation, payroll, and
safety management.
. Supervises 3 clericals and reported directly to the Vice
President.
. Knowledge of EEOC, FMLA, ADA, Affirmative Action and other
human resources policies and procedures.
. Compiles and analyzed ad hoc reports and departmental
statistics.
. Work with senior managers to develop workforce strategy.
Implemented agreed upon HR strategies and initiatives that
foster organizational growth. This includes employee
development, talent management, staffing, employee relations
and communication.
. Responsible for ensuring staff attendance records and
division budget.
. Maintains confidential employee files and researched and
represented firm in grievance policies and proceedings.
Accomplishments
. Managed full life cycle of recruitment process for business
driven results.
. Assisted with campus recruiting and miscellaneous special
events.
. Fluent in conflict resolution, performance and improvement
plans, and preventative labor relations strategies.
. Developed employee of the month recognition program.
. Assist line managers in developing skills to manage
employees more effectively through modeling, coaching,
instruction and training.
. Increased efficiency through creation of collaborative
problem solving committee.
Experience State of Connecticut Department of Social Services October
1992- December 2007
Eligibility Services Coordinator
Responsibilities
. Determined eligibility for Federal, State, and Municipal
benefits.
. Coached junior level staff in Medicaid and Title 19
programs.
. Performed extensive interviewing of clients and employees.
. Developed employment retention efforts with management and
union officials.
. Identified and eliminated barriers to employment for
clients and state employees.
. Trained to be fluent in all Microsoft Office applications.
. Trained in Cross-Cultural Communications and Diversity
Management.
. Monitored Human Resources Generalist Affairs including
training and development, grievance proceedings, employee
empowerment, self-directed work teams,
participative management, and change management.
Accomplishments
. Certified in Equal Employment Opportunities Commission,
Employee Relations, and Affirmative Action compliance.
. Represented Department in planning methodology and
implementation of State Administered General Assistance
(SAGA) program.
. Served as Employment Placement Refugee liaison for
Southwestern Region of Connecticut.
. Performed as a hands-on team builder adept at motivating
staff to achieve peak performance.
. Recognized as a troubleshooter able to rapidly identify and
resolve problems.
. Demonstrated strong organizational and multitasking skills.
Proved ability to coordinate business operations in an
efficient and cost effective manner.
. Trained in ADA and OSHA standards and compliance.
Consistently provided outstanding customer service to
clients, managers and fellow co-workers.
Community Service
Pastoral Care Associate, St. Vincent's Hospital,
Bridgeport, CT
Eligibility Service Coordinator Representative, San
Antonio, TX
Literacy Volunteer, United Way Day of
Caring, Bridgeport, CT
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