Customer Service Sales

Heidi Hauck

*** ***** ****** ******

Cannon Falls, MN 55009

651-***-****

*****.*****@****.***

Education

Bachelor of Liberal Arts in Communication Studies

Minor: Women's Studies

University of Wisconsin-River Falls (UWRF) Fall 2009

Work Experience

Intern/Volunteer: Event Planning, Volunteer Coordinating

Perspectives Inc. St. Louis Park, MN 2008-Present

. Planned, coordinated, and executed the 2008 Golf Fundraiser

. Maintained donor database and assisted with event reports

. Responsible for data entry and administrative tasks

Team Leader, Trainer, Server and Hostess

Country Kitchen, Cannon Falls, MN 2000-Present

. Successfully encouraged repeat business by providing excellent

customer service on a daily basis

. Motivated a crew of 4-6 to build and strengthen teamwork

. Advised and coached new employees to increase sales by "up selling"

Manager, Trainer Server, Bartender, and Hostess

Indigo Joes, Ames, IA 2006-2007

. Supervised and trained a staff of 2-12 employees which increased sales

. Conducted new hire orientations to help acclimate new restaurant

employees by touring facility, explaining policies and procedures, and

answering questions

. Implemented and established a food and beverage promotion to enhance

store sales

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