Manager Quality Assurance
Resume:
JAMES BROGAN
Reisterstown, MD 21136
*********@*******.***
SUMMARY OF QUALIFICATIONS
. Over 22 years of progressive IT experience.
. Experience includes strategic planning, including the creation of IT
strategy maps, project management, vendor management, software purchases,
budgeting, contract negotiations, department management, application
development and design and systems support.
. Excellent communication skills; experienced working with all levels in an
organization from executive management, department managers and end
users.
. Possess the ability to bring together representatives from different
functional areas in the organization to accomplish a common goal.
PROFESSIONAL HISTORY
Vision Technology Services
04/2009 - 10/2009
Timonium, Maryland
Business Analyst (contractual position)
for Maryland Hospital Association
Lead project liaison between multiple business units (IT, Customer
Operations, Quality Assurance and external technical teams).
- Manage issue resolution, tracking and reporting for the project and
production support.
- Participate in planning, writing and execution of use cases, system
flows, integration and user acceptance testing.
- Apply healthcare knowledge in various project workshops, providing
current product expertise and recommendations for current and future
projects.
Erickson Retirement Communities
12/2007 - 01/2009
Baltimore, Maryland
Health Information Technology Manager
Oversee the provisioning of Health IT services to a user community in
excess of 200 healthcare providers.
- Managed the implementation of a million dollar installation of
Centricity EMR 2005 across 20 Community based Medical Centers
throughout the United States.
- Manage the on-going project for opening Employee Health Suites in all
Erickson Retirement Communities.
- Partner with the VP of IT to manage the planning, design, development,
testing, deployment and maintenance of healthcare related
applications.
- Establish and maintain written and in-person communication with the
organization's executives, department heads, and end users regarding
pertinent HIT activities.
- Benchmark, analyze, report and make recommendations for systems
improvements.
- Work closely with business decision makers in other departments to
identify and recommend new technology solutions. Manage research on
technology solutions.
- Create business and systems requirements for documents for new
technology solutions.
- Develop RFP's and manage process.
- Develop business case justifications and ROI analysis for IT spending
and new IT capital initiatives.
MedStar Health 04/2004 - 12/2007
Baltimore, Maryland
Director of Information Technology Service & Support
Manage a technical staff of 11 with responsibilities for all Information
Systems activities for Good Samaritan Hospital (279-bed teaching hospital)
and Harbor Hospital (182-bed community hospital).
- Managed the implementation of multiple large scale health IT
initiatives. ($250,000 installation of Siemens PACS at Good Samaritan.
A $150,000 Misys "Tiger" EMR installation for the Harbor Hospital
Orthopedics group and a $100,000 installation of LOGICARE's "OnRecord
EDIS" system).
- Vital member of the hospitals' senior management teams with an
indirect reporting relationship to the hospital presidents.
- Coordinated Information Systems Steering Committee activities and
worked with the senior management teams to identify technology
requirements
- Strong team member with regard to defining and implementing HIPAA
security standards on all desktop and laptop computers.
- Ensured strategic IS plan was successfully implemented at the
hospitals and provide service and support for the day-to-day
technology needs.
- Played a significant role in ensuring the hospitals IT needs were
being accurately communicated to corporate; and that the corporate IS
staff was being appropriately deployed to ensure the successful
implementation of the MedStar strategic IT vision.
Towson University 04/2002 - 04/2004
Towson, Maryland
Information Security & Compliance Manager
Author and publish computing policies, data security guidelines, and
disaster recovery and business continuity processes.
- Worked with the university's administration, business units and
colleges to proactively address areas of potential risk.
- Liaise with State and Legislative auditors to ensure compliance with
policies, processes and procedures on all data security concerns.
- Implemented a large scale ($100,000) data security intrusion detection
system consisting of multiple Cisco PIX firewalls, Cisco IDS and
Packeteer packet shaping hardware.
Legg Mason 04/2000 - 04/2002
Owings Mills, Maryland
Technology Deployment Manager
Managed a technical staff responsible for testing, coordinating, deployment
and follow-up of all new hardware / software technologies for a 5,000 user
environment in 140 remote branches.
- Supervised technical staff of 6 Engineers and 4 Project Coordinators.
- With an annual budget of over a million dollars, my staff and I opened
23 new branch offices in ten states in two years.
- Team responsibilities included the deployment of Windows-based Intel
servers and workstations (installing security policies, implementing
Microsoft security patches and locking down through mandatory
profiles).
- Deployed standardized desktops and managed the application
inventories, updates, and deployments via Microsoft Systems Management
Server (SMS).
Helix Health Systems 05/1996 - 04/2000
Baltimore Maryland
Manager of Network Services
Managed the Network Services division in the design, development, and
installation of all core services (LAN/WAN connectivity, Windows-based
Intel servers and firewall infrastructure) supporting five Baltimore based
hospitals.
- Managed 8 engineers in the design, development and installation of
projects.
- With an annual budget of nearly a million dollars, my staff and I
designed, implemented, and maintained a Wide Area Network consisting
of ISDN, Frame-Relay, SMDS, and FDDI technologies across a matrix of
20+ Cisco Routers for the support of five hospitals and 20-25 private
practice offices.
- Performed cost analysis on potential projects; managed resources;
translated customer requirements into functional specifications and
design documents.
- Assisted management team with RFP and ROI documentation and reviews
for Document Imaging and RIS systems.
Kennedy Krieger Institute 12/1990 - 05/1996
Baltimore Maryland
Senior Micro Support Analyst
Inacomp Computer Center 06/1987 - 12/1990
Columbia Maryland
LAN/Desktop Support Technician II
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