Customer Service Sales

*** ********* **, *******, ** ***** ? 732-***-**** ?

************@***.***

Objective: Position in marketing, where I can utilize and broaden my

knowledge and skills.

Education: Bachelor of Science, Business Administration

Monmouth University, West Long Branch, NJ

Major: Marketing

GPA: 3.46

Related course work: Business management, business

ethics, business law,

market research, macro/micro economics, statistics,

consumer behavior,

and advertising.

Awards/Accomplishments: Honors student, All-American

Scholar, nominated

to The National Dean's List and the Lambda Sigma Tau honor

society.

Additional Studies: Harvard University, Cambridge, MA

Summary of . Nine years successful experience in

customer service/sales/marketing.

Qualifications: . Positive and professional attitude; committed to

producing results above and beyond what is expected.

. Extremely reliable, hardworking, and honest.

. Functions well independently and in a team

environment.

. Excellent problem-solving skills; consistently takes

the initiative to solve problems.

. Adapts easily to new concepts; adept at handling

multiple responsibilities.

. Proficient in Microsoft Office, including Word, Excel,

Power Point and Access.

. Charismatic, assertive personality; skilled at

commanding the attention of others.

Skills/Abilities: Professional Skills

. Strong verbal communication skills; ability to

communicate effectively both face-to-face and over the phone.

. Developed pattern of repeat sales and client loyalty.

. Exceptional interpersonal skills, establishing

excellent working relationships with customers and fellow employees.

. General knowledge of office management.

Sales/Marketing

. Effectively demonstrated to customers the benefits of

products and services offered.

. Developed effective

techniques to determine customers' wants and needs and offered them

applicable products

and services.

. Recommended extra products and services to customers

and alternatives to gain their commitment to purchase.

. Continuously

acknowledged as one of the top sales performers; consistently met and

exceeded sales goals.

Customer Service

. Able to build rapport with customers and achieve their

loyalty.

. Resolved a large range of customer problems.

. Obtained and verified pertinent customer information

and their reasons for using company.

. Followed up with customers to ensure they had an

enjoyable experience.

Experience: Inbound Sales Representative, Elephant Wireless, South

Plainfield, NJ (October2006 - October 2008)

Reservation Sales Agent, Carole Leasing Corp, Red Bank, NJ

(December 2005 - October 2008)

Counter Service Representative, Carole Leasing Corp, Red

Bank, NJ (July 2002 - October 2008)

Wait Staff, Blythe House, Tinton Falls, NJ (May 2001 -

November 2002)

Contact this candidate