Customer Service Quality Assurance

Elaine J. James

** ****** ******, *******, *********** 06095

860-***-**** (H) 860-***-**** (C)

*****@*******.***

Summary

Versatile, organized, detail oriented professional with impeccable work

ethic possessing 20 years experience in management responsibilities.

Possesses a talent for building effective working relationships with peers

and staff. Excellent problem solving skills including an ability to develop

innovative solutions. Dedicated to the highest levels of professional and

personal excellence.

Education

Gibbs College (Farmington, CT) January 2008-December 2009

Associate of Applied Science Degree; Fashion Design and Merchandising

. GPA: 3.90 / Total Credits 112

. Awards: Deans List 5 terms, Honor Roll 1 term

. Copy Editor on Gibbs College "BRAG" Magazine,

. Fashion Designs featured in Spring 2009 "BRAG Showroom Event"

. Fashion Designs featured in Spring 2009 Edition of "BRAG" Magazine

. Fall 2009 Collection presented at "A Change of Attitude" Fashion Show at

the Manchester Historic Society charity event.

. Member of the A Symphony of Fashion Show Committee on the production of

a fundraiser event November 2009, benefiting the Connecticut Children's

Medical Center.

Work Experience

Elant Design Connection, LLC (Windsor, CT) January 2002-Present

Owner/Operator:

. Manage operations of home based custom embroidery business including

layout and digitizing of embroidery utilizing Pulse Signature software

and production utilizing Tajima high-speed single head embroidery

machine.Working on expanding business to include custom women's and men's

apparel.

C&M Exterior Renovations, LLC (South Windsor, CT) August 2004-Present

Office/Human Resource Manager:

. Manage full range of administrative operations in unionized commercial

industrial roofing company focused on municipal and state contracts.

Versed in three local union contracts

. Assure all licensing and registrations are up to date including

compliance with AA/EEO regulations.

. Review new contracts to assure compliance with administrative

requirements.

. Supervise estimating department administrative functions.

. Assure certified payroll reports and utilization reports are generated

and filed with appropriate agency. Maintain personnel records.

. Generate procedures and work instruction documentation.

. Provide support to the Managing Member as needed.

. Maintain OSHA logs & Federal Motor Carrier Substance Abuse program

records.

. Provide technical support for computer network.

Taylor & Fenn Co. (Windsor, CT) June 2003-August 2004

Quoting Administrator:

. Prepared quotations and maintained quotation database.

. Prepared documentation packages for external suppliers.

. Maintained engineering drawing files and prepared documentation packages

for production runs.

. Participated in pre-production engineering review meetings.

Video Display Corp. (Wolcott, CT) September 1998-September 2002

Quality Assurance Manager:

. Maintained MIL-I-45208 compliant Quality Assurance System in a custom

display manufacturing environment.

. Scheduled quality assurance personnel as well as trained and certified

personnel in ESD awareness, J-STD-001and IPC-A-610 standards.

. Monitored failure data for trends and performed failure analysis.

. Initiated and participated in material review board meetings.

. Interfaced with government and customer quality assurance

representatives.

. Reviewed contracts for quality requirements.

. Performed quality surveys on suppliers.

. Maintained and generated quality policy and procedure documentation in

accordance with MIL standards.

Sohil Electronic Industries Inc. (East Hartford, March 1997-April 1998

CT)

Customer Service Manager/Production Coordinator:

. Performed full range customer service duties.

. Prepared quotations and production schedules in a contract-manufacturing

environment.

Carlton Industries Corp. (Hamden, CT) September 1995-March 1997

Production Manager:

. Supervised employees in electronic contract manufacturing environment.

. Set manufacturing priorities and scheduled work in process.

Eastern Electronics Mfg. Corp. (East Hartford, CT) September 1984-July-1995

Customer Service Manager:

. Supervised customer service representatives and receptionists.

. Set manufacturing priorities and processed quotations in contract-

manufacturing environment.

Materials Planner / Expediter:

. Generated material requirement guides and forecasts.

. Generated and maintained job orders and expedited internally.

. Acted as liaison between customer and production personnel in material

related issues.

Stockroom, Shipping and Receiving Supervisor:

. Managed 1500sq foot stockroom and 10,000sq foot offsite warehouse.

. Supervised 10-20 employees.

. Responsible for annual physical inventory.

. Produced extensive procedures manual for stockroom functions and material

handling.

Additional Skills / Experience:

. Proficient in Microsoft; Windows, Word, Outlook and Excel. Versed in

Access, FrontPage, Preview by Paychex payroll software, ADP payroll

software. Familiar with Adobe Photoshop & Illustrator, Miva Merchant,

and Cute FTP. Experienced in operation, setup and maintenance of Tajima

high speed embroidery equipment, printed circuit board and electro-

mechanical assembly, point to point wiring, surface mount and thru-hole

touch up as well as wave soldering. Successfully completed commercial

illustration course with Art Instruction Schools of Minneapolis MN.

. IPC Instructor Certified in IPC-A-610 and J-STD-001

Contact this candidate