Customer Service Manager

Robert M. Lier

***** ** ******* ** ? Canton, SD *7013 605-***-**** (home)

abne9j@r.postjobfree.com 605-***-**** (mobile)

Professional Summary

( Self-motivated, industrious Sales and Management Professional who

takes pride in a job well done.

( Personable, friendly individual who easily develops and maintains

strong professional relationships.

( Superior customer service provider who genuinely cares about the

success and well-being of the customer.

( Diligent, hard-working team player who continually promotes a

positive public image for his employer.

( Resourceful, creative individual who always seeks new opportunities

to learn and expand knowledge base.

( Honest, trustworthy employee who sets the example for teamwork,

customer service, and cooperation.

Professional Experience

EASTERN FARMERS COOPERATIVE, Worthing, SD 2008 - 2009

Energy Manager

. Managed purchase, sale and inventory of 6+ million gallons propane

and 5+ million gallons refined fuels annually.

. Oversaw pricing programs, contracting programs and purchases of all

products.

. Directly responsible for 26 employees, including 3 Certified Energy

Specialists; managed territory covering 5-county area in South Dakota and

Minnesota.

( Successfully implemented 2 new distribution systems for refined fuels

in South Dakota and Minnesota.

( Integrated post-merger employees from Minnesota and South Dakota

coops to create a unified, cohesive team.

( Ensured consistent growth and profitability of Propane, Refined Fuels

and Lubricants departments.

CHS, INC./EASTERN FARMERS COOPERATIVE, Worthing, SD 2008

Certified Energy Specialist

. Built and maintained network of agricultural, commercial and

residential clients; sell diesel fuel, gasoline, propane, and lubricants

to new and existing client base.

. Developed strong professional relationships with clients; interacted

effectively with individuals from all walks of life.

. Consulted with customers in contracting and pricing of fuel;

instructed clients how to achieve maximum value for each product

purchased.

. Achieved 89% of annual sales goals in first 8 months of employment.

THRIVENT FINANCIAL FOR LUTHERANS, Sioux Falls/Canton, SD 2003 - 2007

Financial Representative

. Provided insurance and investment products to individuals, families,

and businesses.

. Assessed customers' short-term and long-term financial goals;

developed sound strategies for achieving goals.

. Assisted customers with risk management, business continuation,

retirement planning, charitable giving, and estate planning needs.

. Licenses: Series 7, Series 66, Life and Health.

BOB LIER FORD, Canton, SD 1990 - 2002

Owner/General Manager

. Handled all day-to-day operations for Ford dealership, including:

staff development and supervision, inventory control, marketing,

administration, problem/dispute resolution.

. Oversaw all financial aspects of business, including: accounts

payable, accounts receivable, profit and loss, budgeting, and reporting.

. Hired, trained, and mentored staff of 15 salespeople and support

staff.

. Recipient of Blue Oval Certified designation, North American Customer

Service Award and numerous regional sales awards.

. Collaborated with South Dakota Auto Dealers Association to help

change South Dakota franchise laws.

. Bought franchise in 1990; successfully and profitably sold franchise

in 2002.

SELF-EMPLOYED FARMER, Canton, SD

. Sold Dekalb seed to area farming operations.

. Raised grain and livestock.

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Robert M. Lier Profile / Page 2

Civic Activities

. Canton Farmers Co-op Elevator Board of Directors .

Canton Co-op Oil Board of

Directors (Pres.)

. Canton Lutheran Church Congregational past President .

Canton Chamber Board

. Canton Economic Development Board (past President) .

Canton Lions Club (past

President)

. Canton-Inwood Hospital Board (past President) .

Jim Deinema Canton

Foundation Board

. Lincoln County Economic Development Board (Vice Pres.) .

Forest Hill Cemetery Board

Education

SOUTH DAKOTA STATE UNIVERSITY, Brookings, SD

B.S. - Ag Business

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