Sales Customer Service

Michael Studt

***** **** *****, ******, ** *****

614-***-**** *********@*******.***

Core Competencies

? Multi-Unit Retail Management and ? Action Plans and Forecasting

Operations

? Distribution Center and Inventory ? Workflow Processes to Optimize

Management Efficiency

? Sales Staff Management and Reports ? Outstanding Customer Service and

Relations

? Human Resources Administration ? Superior Interpersonal,

Presentation and Persuasion Skills

? Financial Analysis and P & L ? Organized with Strong Analytical

Reporting Abilities

? Safety and DOT Compliance ? Articulate Oral and Written

Communication

? Leadership, Training, and Team ? Multitasking in Fast-Paced

Building Environments

Career Background

DalTile and Stone Corporation Annapolis and Lanham, MD

Sales Service Center Manager May 2005-Feb

2009

Directed and coordinated daily operations of two multi million dollar Sales

Service Centers for the retail and commercial market. Built and cultivated

long-term quality relationships with commercial and retail customers. Lead,

directed, managed and coached outside sales representatives and inside

hourly associates to meet and exceed sales plans and increase market share.

Implemented sales strategies, trained staff and prepared work schedules to

optimize efficiency with all daily operations. Demonstrate keen expertise

with the sales process, leadership and teambuilding, pricing, presentation

and closing techniques, minimizing expenses, full profit and loss

accountability, aging/accounts receivable, freight management, inventory

management, safety and DOT compliance, vendor management, theft and loss

prevention, approval and rejections of claims and all aspects for the

successful operation of the facilities. Regularly communicated with

customers and offered solutions to maintain customer loyalty in order to

provide total satisfaction with DalTile.

Major Accomplishments:

Forecasted and met a sales plan to achieve corporate goals and

objectives

Achieved "Presidents Club Award" consecutive quarters

Spearheaded many cost-saving measures

The Tile Shop Cincinnati, Columbus, Dayton, OH

Assistant Store Manager Jul 2000-Mar

2005

Displayed unsurpassed leadership, implement and meet a sales plan for two

new showrooms. Greatly surpassed all monthly sales goals to generate

revenue and drive expansion. Determined staffing requirements, hired,

trained, coached and developed sales associates as well as fostered team

unity toward achievement of sales quotas. Met or exceeded all sales

expectations and provided outstanding customer service in order to produce

new business opportunities and referrals. Conceptualized innovative and

effective product marketing strategies, advertising campaigns and sales

promotions to increase revenue and drove expansion.

Major Accomplishments:

Obtained "Chairman's Club Award" consecutive quarters

Recognized as "Top 20 Sales Representative" consecutive months

Keynoted as "Top 5 Assistant Manager" quarters

Education

Bachelor of Arts

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