Customer Service Administrative Assistant

AMY L. DAMON

*** ********** ******

Wellesley MA 02482

857-***-****

******@****.*********.***

EDUCATION

Wellesley College - Wellesley, MA September 2005 - June 2009

B.A. Degree. Graduated Cum Laude with GPA of 3.62/4.0. Major:

Anthropology, GPA 3.66/4.0.

WORK EXPERIENCE

Teavana - Natick, MA September 2009 - present

Team Lead

. Oversee team members' adherence to company sales process in order to meet

store and personal sales goals

. Listen to complaints of dissatisfied customers and identify possible

solutions within company policy

. Gained working knowledge of 98 different teas within weeks of hire;

promoted to team lead after two months

Earthwatch Institute - Maynard, MA July 2009 - December 2009

Internship - Briefings Production Assistant

. Created first drafts of expedition briefings by combining information

from 2009 briefing into 2010 template

. Edited briefings after they were returned from Principle Investigators

and Project Managers; selected appropriate pictures from expeditions and

incorporate into briefings

. Appended expedition updates into PDF version of briefing and coordinated

with marketing to update web versions

. Assisted Production Editor to track briefings' progress on master log

Davis Museum and Cultural Center - Wellesley, MA September 2005 -

September 2009

Security Staff: Head Trainer

Hired as a student security guard in September 2005; promoted to Lead Guard

in September 2007; promoted to Head Trainer in September 2008

. Served as primary customer service representative for museum; proactively

greeted guests as they came into the museum, introduced them to current

exhibits on display and answered questions about the museum's collections

. Managed logistics of scheduling work shifts for up to 30 student guards

per semester

. Liaised with Security Supervisor and museum faculty to ensure that

students' and visitors' concerns were being heard

Alzheimer's Association - Falmouth, ME Summer 2008

Administrative Assistant to Program Director

. Inspected and corrected database entries in order to maintain accurate

database records

. Developed new filing system to organize information on more than two

hundred past and ongoing programs

. Converted projector presentations to Microsoft PowerPoint and trained

staff to use program

ANTHROPOLOGY RESEARCH AND EXPERIENCE

Independent Study of Osteology - Wellesley, MA Spring 2008

Researcher

. Proactively identified department need to catalog skeletal collection,

set project agenda, organized inventory worksheets, and finished project

within set time frame

. Analyzed the sex, age, ancestry, stature, and anomalies of twelve human

skeletons

. Took cranial and post-cranial bone measurements using calipers and

standard measurement points

Huari-Ancash Archaeological and Bioarchaeological Project - Marcajirca,

Peru Summer 2007

Volunteer

. Worked on a Phase II and III excavation at a 600-to-800-year-old

necropolis in the Andean highlands

. Collaborated with a team to establish and implement excavation strategies

. Presented at a conference in November 2007; discussed historical

background of site, excavation procedures, laboratory analysis and

conclusions drawn from work

. Responded to ethical concerns associated with Native American grave site

excavations

COMPUTER SKILLS

Proficient in Macintosh and Windows-based operating systems; Applications:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft

SharePoint, Microsoft Outlook Express, Adobe Acrobat, Macromedia Fireworks,

Macromedia Dreamweaver; Web design languages: HTML, CSS and JavaScript

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