Management .Net Software Project Manager Customer Service
Resume:
Alan P. Weir
Manchester, CT *****
******@***.***
SUMMARY
Highly motivated, self-starting, customer service conscious C# Software
Developer/Programmer with experience using object oriented design techniques and
programming languages, including Microsoft .NET Technologies. Exceptional analytical,
organizational, communication, and interpersonal skills. Demonstrated ability to work
independently or as an integral part of a team to achieve objectives and goals as well as
ability to accomplish tasks under minimal direction and supervision. Professionally certified
by CompTIA and Novell.
CERTIFICATIONS
CompTIA A+, Novell CNE Version 4.0
TECHNICAL SKILLS
Programming Languages:
C#, HTML, XML, CSS
.NET Skill Set:
.NET Framework 2.0/2.5 and Common Type System, ASP.NET, ADO.NET, .NET Class
Libraries, Web Services, .NET Remoting, WSE 3.0
Databases:
MS SQL Server 2005/2008, MS Access 2000
Operating Systems:
Windows 98/2000/XP /Vista
Software:
Visual Studio .NET 2005 /2008
SetFocus, LLC Manchester, CT 5/2009 – 9/2009
.Net Master’s Program
• Developed solutions for diverse programming scenarios in C#, employing object–
oriented programming concepts such as: encapsulation, inheritance, polymorphism,
and abstraction.
• Used C# and ADO.NET to define and implement secure middle-tier components using
both connected and disconnected environment strategies. Components were
implemented in both web and windows applications utilizing SQL Server and stored
procedures to perform logical business transactions.
• Created and deployed XML Web Services using ASP.NET and Web Services
Enhancements (WSE). Implemented Web Services from both Windows forms and
ASP.NET web applications.
• Created complex business components in C# using .NET Class Library assemblies
while migrating and implementing them in a multi-tier environment suitable for .NET
Remoting, XML Web Services, Microsoft Transaction Server (MTS) and COM+ to
address application infrastructure issues associated with building scalable enterprise
level applications used by many clients.
• Developed a Windows n-tiered “Public Library Management System” application and
then ported the application to a dynamic ASP.NET Internet/Intranet model utilizing
the same secure middle tier data access components. Non-public web pages were
secured using Windows integrated and ASP.NET forms security models.
• Created Deployment projects for .NET applications using Microsoft’s MSI packages.
PROFESSIONAL EXPERIENCE
Eagle Medical LLC Springfield, MA 11\2001 – Current
Partner
• Built this business from scratch. Developed the business plan, obtained financing,
negotiated leases for property and equipment, contracted with customers, as well as,
performed day-to-day operations.
• Developed a process using specialized testing equipment and laptop computers that
performed bio-medical safety testing of medical equipment in nursing homes.
• The results of the tests were subsequently stored in a database and provided the
management of the nursing home with detailed reports for their equipment and
complete inventory.
• Eagle Medical also delivered durable medical equipment and supplies to Clients of
Greater Springfield Senior Services and the Hospice of Baystate Health Systems.
Weir Builders LLC Manchester, CT 4\1984 – Current
Owner & General Contractor
• Responsible for all aspects of managing the company and constructing new homes.
Strong project management and communications skills.
• Purchased property, obtained financing, collaborated with designers, obtained
permits, orchestrated the entire building cycle and contributed to the marketing and
sales effort.
• Performed all aspects of financial reporting and administrating the company.
TekSystems Meriden, CT 7/00 – 11/01
Consultant
For Alstom Power Windsor, CT
• Member of a team of 7 responsible for building a new a state of the art call center
focused on the resolution of employee computer related problems.
• Developed policies and procedures, and a knowledge database.
• Participated as an active agent on the desk, by responding to customer computer
issues via the telephone, managing call tickets in the outage tracking system, and
resolving customer problems over the phone and desk side.
• Computer environment consists of Microsoft NT servers and desktops, Windows
95/98/2000 desktops/laptops, NetWare 4.1, IBM AS400, heavy use and problem
resolution of Lotus Notes.
For Fleet Capital Leasing Providence, RI
• Provided all levels of support to the Fleet Capital Leasing installed base countrywide,
as part of a four person help desk.
• Responsible for user administration of all network operating systems, problem
tracking, and telephone/desk side problem resolution for all hardware and software.
• Desktop operating systems included Windows 2000/98/95/NT40, Network operating
systems include NT 4.0, Novell 4.11 and Sun Solaris.
For Endeavor Project CT, MA, RI
• Provided local support for a countrywide project with the responsibility of upgrading
Endeavor Inc. client’s Sun Solaris servers from version 5.7x to 5.8.
For CIGNA Bloomfield, CT
(Workload Coordinator/Integrator - Operational Readiness Lab)
• Managed workload for a staff of 6 integrators.
• Performed integration testing of CIGNA applications into server/desktop
environment, insuring changes did not affect stability. All testing was performed in a
lab.
• Worked with developers/vendors to correct problems.
• Created SMS Installer and Install Shield packages and distributed to desktops via
SMS. Proficient in the use of the SMS Installer Wizard.
Command Systems Farmington, CT 3/94 – 7/00
Consultant
For The Hartford Insurance Group Hartford, CT
• Part of the team providing technical server and desktop support for country wide
rollout/upgrade of 6000 PC’s to Windows NT 4.0 Workstation and the conversion
from NetWare to NT Server 4.0 in 70 plus sites.
• Provided day-to-day support of a production Novell 3.12 network consisting of eight
Novell Servers and 700 workstations installed in eight locations throughout the
country.
• Participated on a team of four to migrate 700 workstations from Microsoft Windows
3.1 to Windows 95 and added Microsoft NT Server 3.5 to the Novell network.
• Responsible for both Novell and NT administration and installation, and the
configuration and deployment of Windows 95 on Pentium workstations.
• Performed level zero lab testing on all new software/hardware products.
• Created SMS Installer packages for distribution through SMS to update the
workstations.
• Responsible for solving server problems reported by technicians performing
installations in the field, as well as, desktop issues experienced by the end users.
Relied heavily on Shiva and SMS for problem resolution and SMS for software
distribution.
• Installed and supported Lotus Notes – client.
• Configured and installed NT 4.0 servers for a data warehouse project.
For Phoenix Home Life Enfield & Hartford, CT
• Acted as team member for a company - wide roll out of 2,300 PC’s from M/S
Windows 3.1 to Windows 95 or Windows NT
• Tested all processes and procedures in a lab for validity and technical correctness.
• Created methodology, design, and implementation, of Windows 95 on all laptops.
• Supported a Novell 3.x and 4.x LAN environment including security and day-to-day
administration, troubleshooting, and support.
For ITT Hartford Insurance Group Hartford, CT
• Performed requirement analysis and third party software product evaluation for a
single sign-on and centrally administered security project.
• Assessed X.25 network, identifying performance bottlenecks, recommended and
implemented a solution.
• Responsible for the resolution of problems that develop in the 60 plus field offices.
The area of responsibility ranged from the PC on the desktop to the Wang mid-tier or
Novell LAN, to the communications network to the IBM host, including all software
and hardware.
For Aetna Life & Casualty Middletown, CT
• Responsible for the day-to-day operations and administration support of a 4 server,
300 client, Novell network.
• Supported products including MS Word, Excel and PowerPoint, Rumba 3270 in a
Windows environment.
For ITT Hartford Insurance Group Hartford, CT
• Responsible for day-to-day support of a Personal Lines Insurance application running
on a countrywide Novell Netware Network.
• Configured and installed a NetWare 3.11 server to be used for application
development
• Planned, tested, and implemented the following software updates on all production
servers; Novell’s Btrieve database software version 5.15 to 6.0, the latest 3.11
NetWare patches and fixes
• Planned, tested, and orchestrated the upgrade of ccMail from version 1.5 to 2.0 on
all clients
• Lead a project team of six persons charged with merging this standalone ccMail
environment with the corporate enterprise domain, consisting of other ccMail post
offices, Wang, DEC and IBM
• Developed and tested an upgrade package to be used to upgrade all clients from MS
DOS 5.0 to 6.0
ITT Hartford Insurance Group 3/84 – 11/93
Senior Systems Specialist
• Acted as Technical support for all hardware and software encompassing: evaluation;
testing and installation; day-to-day operational support and problem tracking;
system and communication GENS; configuration planning hardware and software.
• Identified, researched, and presented recommendations to senior management and
implemented an I/M wide project that resulted in each I/M employee having a PC
installed to desk. The project results were 1200 PC's installed; connected to 30 work
group processors all communicating with each other.
• Developed, maintained, and managed an extensive lab environment mirroring as
close as possible what was being used in production.
• Consulted with Claims Management to provide technical and procedural information
to automate the claims offices countrywide by installing a distributed computer
network and application.
• Participated on a project team, consisting of upper management and senior technical
personnel, to design and develop the internal I/M support structure for all distributed
projects.
• Managed a staff of 5 technicians in the Distributed Technical support department.
• Supported the entire installed base of distributed processors; hardware, software,
communications.
• Proposed to senior management a cost-effective solution that allowed the distributed
systems, installed country wide, to electronically communicate with each other using
the existing installed wide area network.
• Assigned as project manager of the diverse group of technical persons to implement
the solution.
EDUCATION
Central Connecticut State University New Britain, CT
Master of Science – Technology Management
Bachelor of Science – Management Information Systems
U.S. Navy
Submarine Service – Honorable Discharge
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