Sales Engineering

CORY GARNER

**** ********** ****** **** ****: 908-***-****

Bridgewater, NJ 08807 ********@*********.*** Office: 908-***-****

SUMMARY

Senior Telecommunications Professional with domestic and international experience specializing in:

• •

Engineering, designing and installing VoIP networks Traffic Engineering and Capacity Planning

• •

Converged Voice and Data switching technologies Selling and support of technical solutions

• •

Development and implementation of Network Product and Project Management of TDM/VoIP

Architectural strategies installations

Achievements

• In depth understanding of design and engineering of VoIP networks with the ability to transform plans into cost effective

and efficient solutions

• Design and delivery of large scale converged voice, IP and video networks for both Enterprise and Carrier systems

• Proven ability to manage people and projects to exceed customer demands and company sales targets

• Excellent presentation and customer skills, with the ability to ensure technical quality of the products delivered.

• Ability to work in diverse areas; including Network Design, Capacity Planning, Traffic Engineering, Sales Engineering,

Systems Engineering, Project Management, Network Planning, Proposal Support, and Customer Service.

• Compelling technical presentations to executive level decision-makers.

• Ability to translate customer requirements into product development objectives and workable network solutions

PROFESSIONAL EXPERIENCE

Telcordia Technologies, Piscataway, NJ 2007 – Present

Consulting Services – Network Integration

• Provide analysis and modeling of existing customer TDM networks and present design recommendations for VoIP

transport and projected network growth to support enterprise customers resulting in $1.2M in capital expenditure savings

• Direct on site consulting services with Operating Company technical staff to provide network design recommendations

and Switch Translations support on an ongoing basis resulting in $200K reduction in annual support costs

• Responsible for analyzing existing customer network and providing IP/MPLS Network Design (in particular, traffic

projection, link sizing, and performance evaluation) for a major International carrier resulting in $2M in annual cost savings

• Performed IP network element gap analysis for vendor products (i.e., routers, SBC and DSLAM). The gap analysis

focused on data collection capability with regard to traffic planning and engineering, including the specification of best industry

practices

• Act as design authority for customer in developing strategies for technical architecture and implementation of

production systems and network infrastructure

• Provide technical papers on applications of customer switching and routing platforms

• Capacity Planning utilizing Erlang B and Poisson traffic tables to forecast projected link utilization and recommended

growth

Vonage, Holmdel, NJ 2005 – 2007

Sr. VoIP Performance and Capacity Engineer

• Primarily responsible for analyzing network performance data (IP and TDM parameters) to provide design

recommendations for Network Implementation teams and project manage network rollout.

• Work on strategy and planning of VoIP performance management tools for monitoring VoIP solution.

• Recommend tools that manage VoIP and overall performance holistically through an unified platform

• Define benchmarking requirements for success in VoIP solutions

• Assess and analyze business applications on VoIP performance

• Author architectural documents and guidelines for VoIP monitoring

• Define thresholds for normal VoIP performance and issue alerts when performance reaches these thresholds.

• Monitoring of Key Performance Indicators (KPIs) for voice quality and performance (Busy Hour Call Attempts -BHCA,

% Blocking, Busy Hour Usage, etc.)

• Generation of weekly reports and performance dashboard detailing network IP and TDM resource utilization and

associated network recommendations for augment

• Conduct weekly meetings with Network Engineering, Operations and Carrier Relations teams to identify and prioritize

network augmentation projects

• Delivered Network Pre-build designs for new Vonage POPs to assist Carrier Relations in site negotiations

• Provide three and six month forecasts for Network utilization to assist teams in procuring H/W, S/W and carrier

resources (IP Bandwidth, TDM circuits)

CORY GARNER Page Two

IDT Corp, Newark, NJ 2004 – 2005

Network Architecture Sr. Network Engineer

• Primarily responsible for designing and deploying IDT converged TDM and Soft switching networks to deliver VoIP

services to IDT customer base

• Additional responsibilities include TDM / VoIP capacity management and network growth analysis

• High level IT networking design to ensure integrity and scale of IT/VoIP backbone network

• Working with IDT commercial teams to develop new business proposals and cost benefit analysis of the introduction of

new technologies to the IDT network

• Delivery of cost estimates for IDT VoIP customer solutions in support of IDT Capital Expenditure Budget planning

LUCENT TECHNOLOGIES, Murray Hill, NJ 1999 – 2004

Senior Manager, Lucent Softswitch Systems Engineering (2001-2003)

• Systems Engineering team provided pre/post-sales technical support for Field Engineering and Sales teams resulting in

the successful deployment of over 20 Softswitch Systems and exceeding $30M in annual sales.

• Primarily focused in pre-sales engineering role tasked with developing customer architectures and solutions of Lucent

Soft switch (LSS) used to drive development, system test and marketing teams. .

• Responded to customer RFP’s and provided detailed point by point responses to customer technical inquiries on product

compliance with published standards

• Worked directly with sales team and customer to design a customized IP telephony solutions requiring modifications to

Lucent Soft Switch signaling interfaces

• Developed detailed Systems Engineering requirements specifications for new LSS features such as defining Integrated

Access Devices (IAD) and MGCP signaling interfaces. These interfaces permitted the integration of LSS and Cisco Call Manager

(CCM) for customer enterprise solution and inter-connection to PSTN. CCM handled calls internal to the customer network and

LSS handled calls and features to the Public Switched Telephone Network (PSTN).

Senior Manager, PathStar Product Management - Customer Engineering Team (1999-2001)

• Key member of Product Management team responsible for the development, deployment and installation of $200M

worth of PathStar systems. PathStar was the first truly converged Class 5 IP voice switch deployed in the US PSTN combining IP

access, copper loop access, IP packet switching and ATM transport.

• Customer Engineering team functioned as a Pre-sales engineering team which directly interacted with Lucent customers

(CLEC executive and technical teams) to articulate the detailed operation and value proposition offered by PathStar. Assisted

customers with design of equipment and co-location layout to meet carrier requirements.

• Used comprehensive technical understanding of voice and data networks in order to make recommendations on

architecting CLASS 5 dial plans, ATM and IP addressing schemes necessary for each customer network.

• Designed customer specific networks combining PathStar with IP routers, ATM switches, DSLAMs, and MGCP based

IADs, billing systems and existing customer networks.

• Generation of detailed plans to integrate new equipment and retire existing equipment while maintaining a fully

functioning call switching network.

• Used a comprehensive understanding of signaling protocols (SS7, Q.931, CAS, MGCP), call flows and addressing

schemes to ensure proper functionality of customized network designs.

• Assisted in proposal support by providing point by point responses to customer technical inquiries

NORTEL NETWORKS (CALA), Sunrise, FL 1990 – 1999

Senior Engineering Manager, Switching (1997-1999)

• Responsible for all Switching Engineering activities ($200M) for the CALA region (includes Network Planning, H/W and S/W

Provisioning, Building Studies and Site implementation).

• Directly responsible for two field managers, twenty-five switching engineering personnel and $4 M operating budget.

• Developed web based process tools to schedule and transfer engineering deliverables to key customers. These tools

helped streamline and optimize engineering processes throughout the organization, resulted in over $35 M in additional sales for

NORTEL.

• Performed New Feature Verification support, Creation of Customer feature overviews and feature test plans, Pre-sales proposals,

Feature Demonstrations in Captive Lab or Customer Site, Feature Implementation support, including Adjunct Integrations, Technology

transfer to regional offices Subject Matter Experts supporting complex features.

• Prime switching engineering contact in Caribbean and Latin America NORTEL region for Next Generation Networks –

CVoIP / CVAS

CORY GARNER Page Three

Engineering Manager (1994-1997)

• Responsible for the day-to-day direction of ten senior and junior engineers to provide pre and post sales switching

engineering support (H/W and S/W) for the Caribbean, Central and South America regions.

• Supervised team worked directly with customers on major turnkey projects in Colombia, Bolivia, Guatemala, Haiti and

C&W Windward islands. Responsible for over 400K lines of Switching sales and implementation in three year period resulting in

annual revenues of $175M while achieving 90% or better in Customer Satisfaction ratings.

• Extensive experience on turnkey projects in coordinating switching activities in concert with power and transmission engineering

teams and OEM suppliers.

Senior Customer/Customer Engineer (1990-1994)

• Responsible for DMS Switching deliverables in support of both pre-sales proposals and post sales firm orders generating

$90M in annual revenues.

• Skill set includes H/W provisioning, S/W provisioning, datafill and call translations for the DMS switching product lines

including the implementation Mexico's PEMEX ISDN Network - the first Advanced Business Services deployment in the

international market combining CENTREX, ISDN, CLASS and Voice Mail product offerings.

• Engineered and implemented a $25M network upgrade in less than 7 months to meet urgent customer demand.

NORTHERN TELECOM CANADA, Brampton, Ontario (1986 – 1990)

Test Engineer

• Responsible for developing, maintaining and optimizing test equipment for high volume manufacturing production.

• Responsible for design and implementation of DMS line card automation test line which reduced testing cycle time by

65% and increased production capacity by 45%.

MANAGEMENT TRAINING

Leadership Development, 7 Habits of Highly Effective Managers, Problem Solving and Decision Making, Managing Remotely,

Negotiating to Yes, Effective Meetings, Highly proficient in Windows based programs; MS Word, Excel, Powerpoint, MS

Project, Visio, FrontPage (HTML design)

(A list of additional management training courses available upon request)

TECHNICAL TRAINING

Nortel / BNR Network Engineering Program, DMS Translations, Lucent Certified Technical Expert (LCTE) training,

CCNA Course Study, Advanced ATM Network design, TCP/IP networks, Advanced Data Concepts, Internet Architecture,

Internet Protocol, Voice & Video over the Internet, Succession Networks, ATM overview, Internetworking ATM & Frame Relay

MPLS Planning, IP Addressing, Sonus (GSX, PSX, SGX and ASX) Training

(A list of additional technical training courses available upon request)

TECHNICAL SKILLS

Telecommunications, expertise: VoIP, TCP/IP, RTP, UDP and RAS,, SIP,H.323, 802.11, CCS7, Carrier Ethernet, Bell Core AMA,

CENTREX, ISDN, AIN, DOCSIS, and SDH/SONET, NORTEL Carrier Networks products, including DMS 100/200, 250, 300,

500, TOPS and MTX, Lucent Internetworking Systems products including PSAX 1250, 5ESS, CBX 500, Stinger DSLAM and

Cellpipe IADs, Acme Packet and Sonus Session Border Switch, Cisco AS 5800, AS 5400, Sonus GSX 9000 gateways, Cisco

3550/3748 switches, BRAS, PMI Training, CCNA Course Study, Lucent Certified Technical Expert (LCTE) training

EDUCATION

Bachelor of Engineering, (B.Eng), Electrical Engineering, recipient of Cum Laude citation

McMaster University, Hamilton, Ontario

Work Eligibility

Dual U.S / Canadian citizenship

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