Quality Assurance Management

MANU GOEL, CISA

**** ************ ****** ***. *** Allston, MA 02134;

Telephone: 617-***-**** ****.*.****@*****.***

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SUMMARY

Certified Information Systems Auditor (CISA) with extensive 6 years of US

and international experience in SDLC, IT process optimization and

regulatory compliance. Recognized by senior management for positions of

increasing responsibility based on outstanding performance, leadership,

communication and teamwork; Areas of experience include:

. IT Controls Compliance/Audit

. SOX 404/ HIPAA/ PCI DSS/ COBIT / SEI CMM/ ISO 9000-3

. SAS 70 audits and attestation

. Systems Design & Development

. Strategic Planning/ Testing/ Training

. Project Management/ Full Lifecycle Implementation

. International/ Off-Shore Technology Deployment Management

. Segregation of duties analysis using Approva BizRights tool.

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EDUCATION

Boston University Graduate School of Management Boston, MA

Masters in Science, Information Systems May 2008

Masters in Business Administration May 2008

University of Delhi, New Delhi, India

Bachelor of Engineering, Computer Science May 2001

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PROFESSIONAL EXPERIENCE

KPMG LLP, Boston, MA 2008 - 2009

Associate, IT Advisory Services

. Lead IT auditor for performing Sarbanes-Oxley Section 404 compliance,

ITGC and application control testing on various industries including

pharmaceutical, healthcare, technology and financial services clients.

. Performed internal security assessments, including validating the

appropriateness of system configurations for network devices, and servers

for clients in the Manufacturing, and Financial Services industries.

. Evaluated and tested the design and operating effectiveness of key IT and

Business Process controls as part of the SAS 70 attestation services for

large healthcare, government and financial services clients.

. Assisted internal audit teams with a risk-driven approach to self-

assessments and key risk indicators that broaden scope beyond SOX risks

and controls, while simultaneously leveraging management controls already

in place.

. Assessed compliance with Federal (FISMA, DITSCAP, Privacy Act, and

HIPAA), NIST 800 Series, OMB, and FIPS security regulations and

directives for IT systems and facilities.

. Assisted with preparation and submittal of documentation related to

verification and resolution of existing SCAP items, including

implementation, verification, testing, and documentation.

. Prepared audit scopes, reported findings, and presented recommendations

for improving data integrity and operations of an acquiring services firm

including credit card embossments, mail room operations and

reconciliation procedures..

. Performed detailed review of new ERP system implementation to determine

accurate and complete migration of financial data from prior ERP system

for clients in the Healthcare industry.

SAP America, Inc., Boston, MA 2007-2008

MS-MBA Intern Analyst, Competitive Market Intelligence

. Established and implemented a competitive research analysis plan to

determine key business drivers for SAP product offerings through

extensive best practice comparative modeling.

. Analyzed the current market space based on different hypothetical

scenarios to create a road map based on differentiated factors between

SAP and major competitors.

. Assisted in creation and execution of effective and efficient reporting

based on direct market research, resulting in effective information from

multiple industry reports.

GlobalLogic India Pvt. Ltd., Noida, India 2004-2006

Lead Technology-Quality Assurance

. Successfully collaborated with the business development team in

structuring the response to a $300k RFP from an Anti Spam/Anti Phishing

Company against two major competitors.

. Facilitated the development of new systems/upgrades business issues by

leading the process of gathering, analyzing, documenting prioritizing and

approving business and functional requirements for a global credit card

company.

. Setup network of Solaris machines for performance/functional testing of

server application, including integration with Windows network for a best

of breed gateway spam blocker deployed on Windows 2000/2003.

. Assessed the organization on a quarterly basis for compliance with SEI

CMM and performed regular internal audits against ISO 9000-3.

. Automated and streamlined testing scripts which helped reduce regression

cycle time by 70% and repeat issues by 30%.

. Proposed, designed, and streamlined client training services which

reduced training time by 66% and increased client acceptance rate.

. Managed client relationship effectively during the pilot quality

assurance project for a niche telecom company which led to a 400%

increase in new business from the client.

Adobe Systems, Noida, India 2003-2004

Consultant, Release Engineering

. Managed a cross-geographic localization/installation team to support

Adobe's multi-lingual and multi-platform product releases.

. Developed end to end automation of Release Engineering Framework using

AppleScript, PERL and BATCH scripts.

. Evaluated the impact of changes within PC, Mac and mobile platforms to

ensure compatibility and proactively address any potential issues during

deployment of Adobe products.

Newgen Software Technologies, New Delhi, India 2001-2003

Senior Software Engineer

. Designed and deployed a SEI CMMI compliant Quality Management System

resulting in increased product quality and increased predictability in

time-to-market.

. Coordinated in complete product development lifecycles, from requirements

gathering/interface design to deployment/ vendor training, leading to

management and company recognition.

. Interfaced with global clients like Citibank and Canon to ensure

successful feature identification and delivery of Document Management

Workflow solutions.

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PROFESSIONAL DEVELOPMENT

Technical Skills:

Business Apps: Microsoft Project, Visio, UML, PowerBuilder, Essbase,

Confluence

Operating Systems: Windows, UNIX, Macintosh, Windows mobile

Databases: Access, Oracle, SQL Server

Languages & ERP: HTML, SQL, C, PERL, PeopleSoft Financials

Technical Tools: Installer VISE, Install Shield, IDEA, Paisley, Groove

Awards and Certifications: CISA ( BUILDE Fellowship ( Dean's Achievement

Fellowship

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