Customer Service Manager

Ava J. Wooldridge

**** ***** ****** ****, ******, Missouri 63010

Home: 636-***-**** * Cell: 314-***-**** * Email: ********@*****.***

SAVVY, DRIVEN, VERSED, MULTI-UNIT LEADER

Leadership & Management / Human Resources / Training & Coaching

Focused, motivated, and hard working professional eager to apply proven leadership, problem solving,

and communication/interpersonal skills to add value to a dynamic, growth-focused company. Attributes

include strong work ethic and a commitment to high standards of excellence. Key strengths include:

Start-up and Close-down operations Conflict Negotiator

Cost Containment & Profit Management Infrastructure Development

Marketing & Business Growth Franchised & Corporate Environments

Business Strategy & Execution Team Building & Engaging

Customer Service & Relations Loss Prevention

Sales & Training Presentations

PROFESSIONAL EXPERIENCE

Part Owner- JW Enterprises, Arnold, MO, April 2009 – present

• Sales of firearms, ammo and accessories.

• Web site design and maintenance.

• Merchandising and inventory control.

Area Manager – EZ Corp, St. Charles, Missouri, February 2008 – March 2009

• Directed and developed a new state with remote locations. Created a staff with eagerness

to learn.

• Instrumental in identifying fraudulent activity. Engaged staff in stringent underwriting

practices and consistent auditing of books.

• Project Management on new product for company. Missouri locations became product

knowledge experts and assisted with training of other states.

District Supervisor – Midwest Petroleum, St. Louis, Missouri, March 2007 – February 2008

• Took a disgruntle workforce at an inner-city location and developed an “award

winning team”.

• Participated on company’s leadership board and served on training committee which was

instrumental in the development of a new training department.

• Created a cohesive team of store managers who became proud of their stores.

Field Consultant – 7-Eleven, Inc., Chesterfield, Missouri, July 2000 – January 2007

• Demonstrated strong leadership and management capability by having key role

responsibility of a market-training store.

• Created large case study on training project at franchised location. Presented study at

local sales meeting, division and national level, and ultimately publicized on company

Intranet site.

• Persuaded 16 year franchise to obtain beer licensing. Created a successful business

strategy with vendors. Store went from 9% downward trend to a positive 36% in 4

months.

• Adhered to company standards by daily store inspections focusing on cleanliness, safety,

sales opportunities, and overall operations of stores.

OTHER EXPERIENCE

Insurance Industry – District Manager, Account Executive, Personal Lines Manager, Personal

Lines Underwriter, Commercial Lines Underwriter, Direct Bill Coordinator, Small Claims

Adjuster, Customer Service Representative. Licensed Broker all lines 16 years.

EDUCATION

Southern Illinois University, Carbondale, Illinois

Bachelor of Science, Aug 2010

Major: Workforce Education and Development

Management and Leadership Courses/Seminars 56+ Hours

Producing Results with Others, Tracom Group, Highland Ranch, Colorado

Communicating and Managing Conflicts for Mutual Gain, Tracom Group

Interpersonal Effectiveness for Leaders, Rockhurst University, Shawnee Mission, Kansas

How to Be a More Effective Team Leader, Rockhurst University

SKILLS

• Proficient in Microsoft Office, Outlook, Windows, Internet

• Well acquainted with Excel, PowerPoint, and Publisher

• Retail spectrum including gross profit analysis and plan-o-grams

• Food service handling Serv-Safe Certification

• Missouri Notary

HONORS & AWARDS

• Company wide recognition for first maximum loan value written on new product,

EZCorp

• Received 100% on Conoco Phillips inspection which was first in company history,

Midwest Petroleum

• First place in market wide Operation Pride inspection, St. Louis Market, 7-Eleven, Inc.

• Big Impact Award, Central Division, 7-Eleven, Inc.

REFERENCES

• Furnished upon request.

Contact this candidate