Customer Service Manager

Tridina D. Martin

**** **** *****

Atlanta, Georgia 30354

Home: 404-***-**** ********@*****.***

SUMMARY Dependable, well-organized individual with years of combined

experience in private and non-profit industries providing a high

level of administrative support for data entry and database

management activities and excellent customer service. Proven

ability demonstrated handling multiple priorities in a

production environment while maintaining high level of accuracy,

loyalty, responsibility and team orientation.

EMPLOYMENT JEWISH FEDERATION OF GREATER ATLANTA 1989 - 2009

HISTORY

Database Manager Assistant - Information Technologies Department

Provide data management and support of the campaign activities

for $19MM annual not-for-profit organization. Using Address

Correction Import and Export Database.

Supplied Agencies with updated donor information material for

solicitations from data retrieval.

Delegated information reports to staff for verification.

Maintained a high level of constituent data - 74,000

constituents - researching, updating or creating constituent's

record.

Administered excellent customers service skills answering

multi-phone lines, handling customer service request, and front

office walk-in clients.

Worked with all levels in organization, synagogues, beneficiary

and non-beneficiary agencies.

Provided support for I.T. Manager duties during absences for

vacation and/or illness.

Managed User Help Desk, basic troubleshooting problems with

software and hardware.

Supervised the data retrieval, printing of donors billing cycle

statements and burned the billing information onto CD's.

Solicited donors for contributions to the non-profit

organization using customer service skills.

Created by criteria base reports and run daily accounting,

endowment, campaign updates on donor pledges and solicitations.

Trained new employees on the basic computer skills, software,

and the company policy and procedures for the use of Internet.

Assisted accounting personnel -- prepare batches, code payments

and entering information on donor's accounts.

Data Entry Specialist - Information Technologies Department

Provided data management and support of the campaign activities

for $15MM annual not-for-profit organization.

Implemented coordinated and informed other Federations of new

residents.

Created mass mailing labels based on data retrieval and

criteria.

Using excellent customers service skills answering multi-phone

lines, handling customer service request, and front office

walk-in client.

Provided maintenance of Hardware/Software - Remove Back-up tape,

and review file-save report for group formats errors, softrap

errors, and disk error.

Managed printers troubleshooting communication problems through

cabling and made proper corrections.

Implemented a cost saving program recycling toner cartridge.

Managed User Help Desk, basic troubleshooting problems with

software.

Analyzed and made corrections in the software system as they

occurred.

Participated in user testing through start-up of GiftTRAQ

Software System with user groups and information technology

consultants.

Supervised the research processing.

Provided support for some IT Manager duties during absences.

Assisted accounting personnel -- prepare batches and code

payments.

Set-up, upgraded, software and hardware on I.T. workstations.

GEORGIA REVENUE - SEASONAL POSITION 2009-2009

Data Entry Specialist

Created batches and entered customer payments into the database

in a production environment.

Keyed all types of tax documents and image-scanned information

into the database in a production environment. Using captive

imaging software.

Created new accounts and processed updates/changes to existing

accounts.

Keyed all types of tax documents and scanned information into

the database in a production time frame.

Retrieved tax documents from image data capture software for

research and

verification in a production environment.

Preformed proofreading of tax information for data entry and

verification.

TECHNICAL SKILLS Windows XP, Outlook, Internet AccTerm Software (CB+)

Microsoft Office 2007: Word - Excel - 10-Key By Touch

PowerPoint - Scanning - Internet 45-50wpm

Explorer 11,000ksph/alpha and

Microsoft Outlook 2007 numeric

EDUCATION Walter F. George High School, GA

O.R.M. Word Processing School, GA

Clayton State Continuing Education, GA Attended A+ Certification

Lynda.com Online Self Training (Microsoft Office 2007)

Contact this candidate