Customer Service Manager

ALAN D. HUMPHRIES

*** ****** ****** *: 860-***-****

Vernon, CT 06066 ****.*********@*********.*** C: 860-***-****

SUMMARY

A Senior Operations Management technology professional with diverse

experience in local, national and global markets for the

aerospace/industrial manufacturing industry. Greatest assets are in

identifying strengths and weaknesses of business units and building teams

that design and deliver effective solutions. Demonstrated capability in

achieving multi-million dollar business turnarounds. Career includes

managing production, operations, quality assurance and purchasing functions

for multi-site corporations. Significant experience in project management,

surface coatings, Lean/Six Sigma and strategic development.

Organization Management Project Management Change Management

Strategic Planning Lean/Six Sigma Thermal Spray Coatings

Machining Manufacturing EHS Engineering

Production Quality Logistics

KEY ACCOMPLISHMENTS

. Successfully implemented change management to drive cost savings of 2.1

million to turn around Surface Technologies business from loss of 1.6

million to a positive EBIT of 0.5 million in one year.

. Drove the change from an industrial surface coating house to an

aerospace approved business; including Nadcap, PWA, GE, and Rolls Royce

approvals, by implementing new quality methods, training protocols, and

upgrading procedures while maintaining an industrial base of customers.

Sales increased 300%.

. Developed and led the coating support function/operation in a multiple

process company to drive a One-Stop Shop for customers, by liaisoning

multiple departments to provide complimentary services, which achieved

a sales increase of 5 million per year.

. Created and built a strong EHS management team and led efforts to

turnaround a site with multiple Notices of Violation, in danger of

incurring major fines with the CT DEP. Established the site as an

example of how to implement and maintain regulatory compliance.

PROFESSIONAL EXPERIENCE

BASF Catalysts LLC, East Windsor, CT 2003 - 12/2009

ST (Surface Technologies) provides HVOF (High Velocity Oxygen Fuel),

Plasma, Powder, Wire and Twin Wire Arc coatings along with Heat Treat,

Aerospace Painting, Chemical Stripping of coatings, Shot Peen, NDT, and FAA

Overhaul and Repair services. Sites located in CT, MA and SC.

Site Manager - ST (Director of Operations) (2005 - 2009)

Accountable for directing the operations group at three remote sites. Key

areas of responsibility included P&L, production, quality, facilities and

maintenance, purchasing, and logistics. Functioned as a member of the

Senior Leadership Team.

. Successfully led the integration of the CCN strategic business unit

from Engelhard to BASF insuring no negative customer impacts. Served

as a member of the Americas' Team integration committee.

. Led and managed initial approvals of ST and CCN strategic business unit

in Responsible Care and RC Management Systems (American Chemistry

Council EHS programs ISO 14001) by implementing roadmap, manuals and

procedures and initiating training programs at the site and corporate

level. Resulted in a successful first audit of sites and corporate

headquarters.

. Implemented Lean/Six Sigma in ST and Catalysts and helped drive it

within BASF global businesses resulting in cost savings of 1.3 million

annually within CCN strategic business unit.

BASF Catalysts LLC (formerly Engelhard Corporation), Wilmington, MA

Site Manager (2003 - 2005)

Accountable for directing the operations group, along with managing

engineering and customer service at site. Key areas of responsibility

included P&L, production, quality, facilities and maintenance, purchasing,

engineering, customer service and logistics. Functioned as a member of the

Leadership Team.

. Achieved a critical turnaround for a site which was slated to be

closed. Engaged personnel in process improvements, initiated Lean/Six

Sigma methodologies, and stimulated the workforce to become the best

performing site in the ST division, improving EBIT by 20%. My

performance resulted in promotion to Ste Manager - ST.

Aerospace Coating Systems, Inc, Berlin, CT 1987 - 2003

Provider of Plasma, Powder, Wire and Twin Wire Arc coatings for PWA, GE and

others, along with FAA Overhaul and Repair capabilities.

Vice President & General Manager

Partner, Corporate Secretary and member of Board of Directors

Responsibility for P&L, operations, production, quality, maintenance,

purchasing, HR, engineering and logistics.

. Developed Semiconductor OEM and OH&R particle getter shielding and

coating program for PVD chip processes resulting in 3 million dollar

annual increase in sales.

. Initiated and engineered multiple PWA ESA and GE source approvals

through establishment of aerospace quality standards, approvals and

procedures, leading to annual sales increases of 6 million dollars.

OTHER RELEVANT EXPERIENCE

Purdy Corporation - Quality Supervisor, DSQR

Klock Company - Manager, Coatings, Braze, and Peen

EDUCATION

BS Individualized Study - Technological Organization Management, Charter

Oak State College, New Britain, CT

AS - Manchester Community College, Manchester, CT

Project Management (courses toward PM certification)

PAST and CURRENT PROFESSIONAL MEMBERSHIPS

. SBU Representative on BASF global Manufacturing & Technology Council,

. SBU Business Liaison RCMS (Responsible Care Management System), CCN

. Member BASF North America Operational Excellence Team

. Member American Society of Metals and ASM - Thermal Spray Society

http://www.linkedin.com/in/alanhumphries

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