Customer Service Manager

Joella Satkovich

**** ********** *****

Marietta, GA 30064

678-***-**** Cell

678-***-**** Home

*********@*******.***

SENIOR LEVEL MANAGEMENT

Office Manager . Operations Manager . Senior Administration

AREAS OF EXPERTISE

Human Resources . Customer Service . Employee Training

Accounting . OSHA Compliance . Dispatch

Employment:

Qualisys

Division of Allegis Group

Kennesaw, GA 30145

Senior Manager of Operations

June 2009 through present

As Senior Manager of Operations my primary responsibilities included daily

oversight of over sixty international Fortune 500 corporations compliance

to OSHA regulations governing hazardous waste employees. Additional

responsibilities included Accounts Payable, Accounts Receivable,

Collections, Human Resources, staffing of employees, employee training,

weekly payroll processing, creation and implementation of employee Standard

Operating Procedures. Was also instrumental in the migration of one

customer service billing and accounting software to another. Worked

directly with Qualisys Medical Review Officers (Physicians) to review

medical charts for hazardous waste worksite clearances.

Altuss Design

Woodstock, GA 30188

Operations Manager

March, 2005 through May 2009

Responsibilities: Originally hired to develop, manage, and implement

operating policies and procedures for this company. Having successfully

completed those duties, I was assigned to general operational

responsibilities. These duties include daily staffing requirements,

managing and monitoring daily work within the company, scheduling projects

and completion times, and customer service quality assurance. Also

provided weekly Payroll Processing, Accounts Payable, Accounts Receivable,

Collections, General Ledger, maintenance of daily, weekly, monthly, and

quarterly performance statistics in addition to the payroll federal, state

and local tax deductions and processing. Altuss Design was a technical

staffing firm which also provided project based engineering design.

Office Systems Installations

Marietta, GA 30062

Operations Manager

January, 2003 through March, 2005

This company orders, delivers, and installs high end office furniture,

systems furniture, and electronic filing systems for companies throughout

the Southeast. I was responsible for directing, dispatching, and allocating

over fifty installers and drivers to customers job sites throughout the

southeast United States. Along with operations, other responsibilities

included Accounts Payable, Accounts Receivable, General Ledger,

Collections, all phases of time card management, weekly payroll processing,

and adherence to all federal, state and local payroll taxes and deductions.

Other duties included receipt of office furniture from the manufacturer and

scheduling and installation of the product to the job site and insuring the

customer's satisfaction was met. I assisted upper management in providing

input for increasing revenue through invoicing, planning, and management of

customer work assignments.

VLR Construction

Kennesaw, GA

Operations Manager

January, 2000 through December, 2002

Primarily responsible for the day to day operation of this residential

concrete basement and foundation company, including all aspects of

accounting from Payroll through General Ledger. Managed the purchase and

distribution of over $250,000 in concrete per month. Scheduled and

dispatched trucks for over one hundred employees and trucks to various

jobsites across the southeast. Additional accounting duties included

Collections, Invoicing, and daily customer service.

Technical Solutions

Marietta, GA

Operations Manager

January, 1996 through December, 1999

Responsibilities included: Allocation of resources to implement customer

needs in order to achieve both short and long term objectives. I was

responsible for developing, implementing and managing processes and

procedures that met and exceeded customer expectations. I was also

responsible for the day to day, hands-on, operation of the company, as well

as the development and management of departmental productivity. Technical

Solutions was a technical staffing firm employing over one hundred

employees.

Proficient in the following software: MS Office, QuickBooks, OHM, Macola,

Drugpak.

Payroll Processing was accomplished through various third party vendors

including ADP and Paychex.

Education:

Loyola University

Chicago, IL

Illinois College

Jacksonville, IL

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