Manager Customer Service

Charles Lefebvre

*** ******* ****** . *********, ************* 01523

***********@*****.*** . 978-***-****

Project / Program Manager

Strategic Planning / Supplier Engineering / Continuous Improvement

Manufacturing Engineering / New Product Development / Outsource

Manufacturing

Seasoned Project / Program Manager with demonstrated experience addressing

operational issues and devising effective solutions that contribute to

enhanced productivity, reduced costs, and optimized processes. Combine

expertise in strategic planning, quality control, and organizational

leadership with strong qualifications in production control, product

development and release, and outsource manufacturing. Repeated success

developing effective standardized policies and systems to control and

improve key operational areas. Talent for building and maintaining positive

relationships that drive performance levels and productivity.

KEY MANAGEMENT STRENGTHS:

PRODUCT DEVELOPMENT & RELEASE Internal Systems & Controls

Supplier Production Management Resource Allocation

Problem Resolution Lean Manufacturing Practices

Relationship Management Team Building & Leadership

Professional Experience

LAM RESEARCH - FREMONT, CALIFORNIA / LANCASTER, MASSACHUSETTS

Leading supplier of wafer fabrication equipment and services to the

worldwide semiconductor industry; with $318.5M in annual revenues and 2,930

personnel (www.lamresearch.com).

Senior Manager, Supplier Operations (2003 to 2008)

Directed $40M OEM electronic component supplier products; accountable for

managing supplier and sub-tier supplier attainment of all deliverables

including cost objectives, quality standards, and on-time delivery goals.

Planned and managed outsource supplier projects; coordinated production

line move from in-house production lines to cost-effective local source

manufacturers. Scheduled and organized outsourced manufacturing between

various manufacturers.

Selected Contributions:

- Developed and implemented supplier business plans focused on meeting

delivery objectives; plans aided in achieving 97% on-time delivery by

requested date, and 100% delivery within +/- 5 days.

- Led transition of 2 internal production lines to outsourced

manufacturing and 3 existing outsourced production lines to low-cost

suppliers; successfully met target goals of reducing manufacturing

costs by 15%, thereby achieving $15M annual savings on manufacturing

costs during a 3-year period.

- Created rapid production manufacturing program that enabled

engineering to receive prototype machines parts within 4-days, and

prototype parts requiring special coatings/plating within 7-days.

- Played key role in implementing supplier GPA; met target objectives to

decrease costs between 3% and 5% each year for the first 3-years on

new fabricated parts and between 1% and 3% each year for the life of

the part.

Program Manager/ Product Engineer (1996 to 2003)

Orchestrated all facets of new product development projects for specific

customer production solutions and new product family introductions. Led

cross-functional teams throughout all phases, from design concept to

production. Planned and coordinated development release strategy and

timelines, ensuring timely completion. Defined and met all

interdepartmental requirements and deliverables. Established and maintained

collaborative relationships with supplier base; teamed with suppliers to

develop capabilities and technologies to meet project technical

requirements.

Selected Contributions:

- Led 12 new product introductions at numerous external customer beta

sites; efforts facilitated acquisition of more than 10 strategic

accounts for new penetration in Europe, Asia, and the US.

- Reduced cycle times 25% by integrating a Zero Defects team within

product development; strategy successfully assessed program functions,

established manufacturing / field requirements, and devised effective

solutions to accelerate product release cycles.

- Spearheaded 3 new product development programs; collaborated with

diverse personnel to develop specifications and prepare evaluation

criteria.

Technical Support Supervisor (1995 to 1996)

Managed all aspects of new product introduction; planned and coordinated

support and development for new Plasma Etch product lines, ensuring

penetration of strategic accounts located throughout the US, Europe, and

Asia. Supervised and trained technical team comprised of 15 personnel; led

engineering team to consistently meet S2-93 and CE compliance standards and

achieve industry safety certifications for newly release product lines.

Selected Contributions:

- Devised and implemented installation process that reduced system

installation time by 50%.

- Successfully decreased new product introduction by 2-months; prepared

training courses, developed product release documents, and conducted

initial courses for instructor training certification.

Senior Technical Support Engineer (1992 to 1995)

Held full accountability for overseeing beta site evaluations and first-in-

region training for new product introductions. Produced detailed program

schedules and standardized procedures in order to optimize system

performance. Provided support to engineering and customer service groups;

installed new manufacturing equipment into customer production lines with

minimal disruption to manufacturing operations. Delivered first-in-region

training sessions and qualified instructors regarding new system

operations.

Selected Contributions:

- Performed in-depth analysis and evaluations at customer sites;

developed product upgrade packages that increased system performance

in several key areas including efficiency, failures, and safety,

thereby meeting customer requirements.

- Developed standardized installation procedures and troubleshooting

guides for both existing and new product lines; new procedures met

ANSI, CE, S2-93, and ISO compliance standards.

- Championed creation of preliminary training courses for pre-release

systems and system upgrades, which successfully reduced new product

introduction by 2-months.

Education and Training

Professional Development

APICS Modules 1-4 ~ Negotiating Solutions ~ Motorola Six Sigma Design

Fundamentals

Program Management ~ Project Management ~ CE & S2-93 Design Safety

Certification

US Coast Guard Training: Communications Equipment, Radar / Sonar Equipment,

Electronics Class

Technical Proficiencies

Microsoft Word, Excel, PowerPoint, Windchill PLM, Outlook, Windows, SAP

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