Customer Service Manager

Cathy Scheller

*** ***** ******* *****

Taneytown, MD 21787

410-***-****

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WORK HISTORY

Jan 2005 - Present Manager

VFW Post#8806

Union Bridge, MD

• Payroll

• Scheduling and hiring of employees

• General office duties

• Inventory and ordering

• Maintained efficient pricing

• Effectively advertise Promotions

Apr 1999 – Jan 2005 Office and Dispatch Manager

Hahn Transportation Inc.

Union Bridge, MD

• Answer multiple phone lines

• Dispatch 45 drivers daily

• Maintain and update all logs, pay sheets, and scheduling

• Review computerized tracking system to maintain driver efficiency

• Maintain customer service relations

May 1995 - Apr 1999 Manager

Winfield Liquors

Westminster, MD

• Ordering of inventory

• Maintained efficient pricing and profit margin

• Set up displays and promotional advertising

• Hired, trained and maintain employee scheduling

• Fulfilled all banking and register operations

Feb 1981 – May1995 Pub and Restaurant Manager

Cross Roads Inn

Keymar, MD

• Responsible for all aspects of waitress and bartending

• Scheduling of all other employees

• Ordering of food and liquor

• Coordinated all special events and promotions

EDUCATION

Sep 1991 - Dec 1993 Carroll County Community College

Westminster, MD.

General Course Study

Current Maryland

Current TAMS license

Current Maryland

Current CDL license

SKILLS

• General computer skills

• Multitask and handle many projects at one time

• Customer service relations

• Strong knowledge of general office practices

• Exceptional phone skills

• A/R and A/P

• Attention to detail

REFERENCES

Available upon request

SALARY HISTORY

Available upon request

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