Customer Service Maintenance
Resume:
Curtis W. Daniel
Mableton, GA 30126
678-***-**** (H)
678-***-**** (C)
************@****************.***
************@***.***
WORK HISTORY
UltimateSoftware - Atlanta, GA 06/2007-
present
Tier I Support Specialist-HRMS/Payroll
. Knowledge of Microsoft Window Operating Systems/Applications as
well as communication applications,
Microsoft SQL Server/Query Analyzer
. Provide outstanding quality customer support with a high degree
of customer satisfaction, technical expertise,
thorough and timely response to clients
. Perform excellent analysis, problem determination and
troubleshooting skills with the ability to know when
to escalate
. Enter and maintain customer call problem/description detail
integrity in call tracking system
. Acquire, maintain, and expand knowledge of relevant product
offerings, current support policies, and
methods of support delivery, in order to provide accurate
solutions to end users
. Participate in support rotation to provide emergency after hours
customer support
. Follow-up with customers on all open tickets to ensure customer
satisfaction
Ceridian - Atlanta, GA 05/2004-06/2007
Client Service Analyst
. Functional and technical support for the assigned corporate client
base including the operation and of utilization Source 500 HR/Payroll
system.
. Coordinate custom programming setup and provide maintenance for the
client and third party
Vendors
( Modified mainframe for desired company controlled setup
. Establish an ongoing relationship with the appropriate contacts for
each assigned client maintaining open lines of communication at all
times to ensure client satisfaction
. Facilitator of escalated issues with support departments.
ADP- Alpharetta, GA 02/2001-05/2004
National Service Center Consultant
. Provide functional and technical support for the assigned client base
including the operation and utilization of CSS Hrizon HRMS System and
Enterprise V2 and V3.
. Establish an ongoing relationship with the appropriate contacts for
each assigned client maintaining open lines of communication at all
times to ensure client satisfaction
. Consult with clients on migration of data between ADP software and
other software products
. Set up and maintain company-controlled information, processing
schedules and Autopay features including the processing of payroll
reruns, new company setups, and employee level maintenance
. Troubleshoot problems with regards to Autopay processing, and CSS
Hrizon issues
. Setup and maintain management reports using MR2000 reporting tool
. Coordinate custom programming setup and maintenance with the client,
third party vendors and ADP's Custom Software Development Team
. Introduce and promote additional or new ADP products and services to
clients (paperless payroll)
ADP TotalSource- Alpharetta, GA
12/1997-01/2001
Senior Payroll Consultant
( Accountable for payroll data retrieval and input for an
assigned client base
( Primary contact for Human Resource and benefit inquires
( Modified mainframe for desired company controlled setup
(autopay)
( Involved in all payroll maintenance for assigned cliental, and
shared responsibility in building
and maintaining client relationship
( Completed training in wage and hours law, and attended 50 hours
annually in classroom
workshops
Delta Airlines - Atlanta, GA 11/1979-05/1993
Accountant I
( Engaged in the maintenance, production, and processing of
payroll for over 60,000 employees
( Input monthly journal entries for the employee stock program
( Responsible for wage garnishment deductions
ADP Training Ceridian Training
CSS Hrizon Baseline Version 8 & 9 Source 500 - HR/Payroll
Enterprise HRMS Version 2 Six Sigma (White Belt)
Access Integrity Customer Service Certification
Hrizon Paydata Entry Signature
(mainframe support)
Hrizon Paydata Entry
MR 2000 Report Writer
Autopay Engine (mainframe support)
Certification
FPC
Basic Customer Service
Education
Flint River Vocational Tech - Certificate- Accounting, July 1979
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