Manager Life Insurance

Anne Gorski

* ********* ****

Ringoes, New Jersey 08551

908-***-**** ****@*************.***

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SUMMARY

Human Resources Professional with over eight years experience in

administering employee health benefits for a large financial services

corporation. Experienced and dedicated project leader with the ability to

handle highly confidential matters in a timely manner. Admired for strong

interpersonal and communication skills as well as the ability to build and

maintain effective relationships with management, vendors and clients.

Recognized for mentoring others, solving problems, paying close attention

to detail and dedication to producing work of the highest quality.

PROFESSIONAL EXPERIENCE

MERRILL LYNCH & Co. INC. 2001-2009

Assistant Vice President and Team Leader, Merrill Lynch Health and

Insurance Benefits Administration Group

. Tracked weekly metrics for backlog and accomplishment reporting.

. Processed employee updates on the Oracle System to implement employee

life event changes.

. Developed excel spreadsheet to inform payroll department of premium

deductions and refunds.

. Handled appeals/Letter of Exception process by collecting sensitive

information from employees and vendors to provide to senior management

for ruling.

. Served as a liaison between Merrill Lynch and outside vendors on a

variety of matters including the Commuter Savings Program, Group

Auto/Home Program and HMO Vendor Program.

. Chosen to participate in special projects such as Open Enrollment and

creation of the New Hire Web Site, including daily conference calls,

updating project plan, web testing and communications with systems,

benefits administration and vendors.

. Responsible for training new staff members.

. Processed COBRA, LTD, retiree and life insurance requests.

. Worked closely with the HR service center to resolve escalated employee

issues using Seibel tracking system.

. Created and processed Retiree and Reduction-in-Force Medical Packages.

. Coordinated New Hire Orientation initiatives.

. Prepared Management Discrepancy Reports concerning Vision, Dental and

HC/DC FSA issues.

. Created Medicare D notification and submission files.

. Handled Life insurance assignment and billing matters.

MetLife 2000-2001

Procedure Analyst for Voluntary Benefits

. Primary contact for MetLife's Group Auto and Home accounts.

. Responsible for monitoring payroll deductions and billing issues for

approximately 45 accounts.

. Handled individual policy holder concerns and implement new and

existing accounts for MetLife.

. Liaison between MetLife and various corporation

CIGNA HealthCare 1998-2000

Implementation Specialist

. Assisted client/companies with installation of medical and dental

benefits for client/company employees.

. Responsible for creating and providing and ordering all enrollment

materials for multiple clients.

. Created and customized benefit guides based on client/company requests.

. Attended client meetings and gave presentations regarding benefit

materials.

Runnels Specialized Hospital 1997-

1998

Account Clerk Typist

. Checked various documents such as vouchers, requisitions, invoices and

bills for completeness and accuracy.

. Maintained standardized double entry bookkeeping records.

. Maintained patient accounts.

. Performed oral and written communications with patients and insurance

companies

Twin Boro Physical Therapy 1991-1997

Office Manager

. Responsible for coordinating office staff and patient scheduling.

. Assisted general office manager with maintaining patient, doctor and

physical therapist relations.

. Processed patient billing and reconciled patient account with

insurance companies

EDUCATION

Bachelor of Arts Degree, Psychology Major

Kean University, Union, New Jersey

Associate of Arts Degree, Selective Studies Major

Brandywine College/Widener University, Wilmington, Delaware

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