Customer Service Manager

Dear Sir or Madam:

I am writing to express my interest and enthusiasm for the position that

you have available. I have received a multitudinous amount of knowledge

when it comes to the area of Administration. I think that a company such as

yours will offer me growth and additional skills. In addition to my desire

to join your team, you will find I am a dedicated and driven professional

whose recent accomplishments include:

Knowledge of current computer programs with ADT Admin/Carms, Mastermind,

Oracle, Signal On Demand, Material On Demand, Passport, Telmar, Informix

and Keystone, Word, Excel. OS&D, DRC, Imaging, Customer Care, P & D.

Attainment of 100 percent customer retention rate through expert

relationship-building skills and a commitment to a solution-focused,

service-first sales approach.

Broad-based experience covering a full spectrum of administrative duties

that includes office management, billing/invoicing, customer care, account

management, database administration, document preparation, travel/meeting

coordination and project/program support.

Computer expertise, with ample enough knowledge in all Microsoft Office

programs: Word, Excel, PowerPoint, Outlook and Access.

Superior multitasking talents, with the ability to manage multiple high-

priority assignments and develop solutions to challenging business

problems.

Thank you for your consideration,

Sincerely,

Betty Gibson

Betty Gibson

**********@*****.***

27643 County Road 3743

Splendora, Texas 77372

832-***-****

PERSONAL

I will bring to your company my expertise of Customer Service, Data Entry,

Word, Excel, Peachtree, Access, Outlook, Act 4.0. Admin/Carms, Mastermind,

Oracle, Signal On Demand, Material On Demand, Passport, Telmar, Informix

and Keystone.

EDUCATION

1992-1993 Certificate from Concord Career Institute

1982-1984 San Jacinto College

EMPLOYMENT

2008 - 2009 - ADT Security Inc.

AR/AP, payroll, data entry, order processing, answer phones, customer care.

2006 -2008 - OSD Clerk - Roadway Express

AR/AP, clerk position in the overage/shortage & damage goods dept, imaging,

printed inbound and outbound waybills, tracked shipments, found lost or

stolen shipments, customer care, answer Phones,

2004 -2006 - Office Manager - Oh Brother Studios

AR/AP, phones, recordings, bookkeeping, scouting, and anything that needs

to be done in the office.

2004 -2004 - Records Secretary and Board Liaison - Montgomery County

Hospital Dist.

Assisted patients, attorneys and law enforcement with medical records,

assisted and prepared for weekly board meetings for the hospital district,

relieved receptionist when needed.

2003 -2003 - Administrative Assistant Part Time Position - Louisiana

Pacific

AR/AP, all secretarial duties, compiling reports, reviewing and issuing

contracts for logging companies, scheduling and preparing for all meetings,

2000 -2003 - Office Manager - Country Village Homes

AR /AP, all secretarial duties, answered phones, scheduled meetings for

owner and associate builders, maintained office supplies and processed

orders for construction sites.

2000 -1997 - Classified Sales - Pasadena Citizen

AR/AP, customer service, part time receptionist, designed advertising ads

for customers.

Contact this candidate