Sales Customer Service
Resume:
David Delgrosso
Naperville, Illinois 60565
***********@*******.***
Accomplished senior sales, operations and business executive with more than
** ***** ** *****ience in business strategy and execution in start up,
early stage, high growth, sustained and restructuring phases. Expert in
driving profitable growth across direct, indirect and key national/global
account channels.
Aggressive, strategic entrepreneur with proven expertise in P&L management,
organizational re-engineering, strategic cost containment, supply chain
management, IT optimization/integrations, capital planning, sales growth
and business development. Proven success in identifying and managing
business and product solutions with direct impact on bottom and top line
revenues through efficiency, business intelligence and alliances.
EXECUTIVE LEADERSHIP COMPETENCIES:
Strategic Planning & Growth . Revenue/Market Growth & ProfitImprovement
. Talent Development Risk Exposure Management . KeyAccount
Management Developing Domestic & Global Direct/Indirect Sales Channels .
Performance Re-Engineering Valuations/Financial Modeling .Venture
Planning . Contract Negotiations . Strategic Issues Management
PROFESSIONAL EXPERIENCE:
US BIOMETRICS CORPORATION, Naperville, Illinois
Start up developer of a vast line of customized and pre-packaged biometric
physical and logical control systems. Patent pending technology
(software/hardware) with applications across industries for the
authentication of customers and employees for fraud & risk mitigation, user
access controls and security/physical access.
Co-Founder/President, 2003 to Present
Co-founded firm from concept in partnership with a software/infrastructure
architect; executive management control for all areas of creating business
plan, product design and development, securing capital and investors,
establishing board of directors, defining and implementing corporate
strategy, branding and establishing global indirect sales channels.
Full P&L, operational, strategic steering, fiscal and oversight
responsibility for all executive business operations, product development,
EBITDA growth, sales, marketing, business intelligence and strategic
planning. Orchestrate all areas of branding products and services and
driving business growth concentrating on global markets and developing new
products and services targeting emerging issues. Recruited and developed
top sales and customer service talent (40 total personnel). Oversight
responsibility for managing all new business and key account development
opportunities from concept to roll-out. Control all areas of market
intelligence, pricing, contract negotiations, cost reduction programs,
short and long-term marketing planning, etc. Manage representation at
technology events.
Summary of Accomplishments:
. Aggressively targeted new business development and establishing
indirect sales channel following design, development, validation and
beta tests of a diverse suite of products in 2008: in less than 18
months, established a vast indirect global sales channel with a
current pipeline of more than $16 million for three to 18 month sales
cycles.
. Sourced, analyzed, recruited, on-boarded and administered
relationships with key distributors in Brazil, Saudi Arabia, India,
Europe and Mexico.
. Orchestrated design and implementation of Customer Service/Technical
Support department; initiated automated technical support system and
hired operational leaders.
. Created all company operations, processes, standards, metrics, goals
and benchmarks with expansive automation and refined business
intelligence to establish and maintain a high service, rapidly
adapting corporation with lean
operating and labor expenses.
. Received, CUNA's "Best in Show" (BAI Retail Delivery Trade Show-
technology products).
BIOMETRIC TECHNOLOGY, INC., Switzerland/Chicago, Illinois
President/US Marketing & Sales, 1997 to 2003
Established company to drive North American sales for a Biometric
technology developer with existing penetration in Europe. Managed
strategic steering for national sales organization targeting OEM and
distributor channels. Developed sales, marketing and target account
strategies, while performing direct sales. Managed representation at trade
shows.
Summary of Accomplishments:
. Created and executed business development, marketing and product
management initiatives, as well as go-to-market strategies to
penetrate new industries.
. Led negotiations with critical US partners and OEMs, including NEC,
Wave Systems, ADI and Ademco, Inc.
DOMCO, INC., Chicago, Illinois/Houston, Texas
Regional Sales Manager (Midwest), 2001 to 2003
Sourced, established, managed and developed an expansive Midwest
distribution channel for this French manufacturer of high-end, specialty
commercial flooring. Direct accountability for the daily management,
development, support and growth of key distributors in eight states, while
targeting and managing key account relationships with Fortune 1000
accounts.
Summary of Accomplishments:
. Secured national retailers for construction of new stores (Wal-Mart,
Target, Walgreens).
. Secured and developed new distributors delivering 40% increase in
distribution network.
. Managed key dealers to sustain and grow business; consulted in various
areas of sales staff training/product knowledge, new product/program
launches, inventory control, reordering, cost controls,
business/marketing plan development, recruiting, hiring, marketing,
etc.
C&A, Chicago, Illinois
Regional Manager, Healthcare Vertical, 1999 to 2001
Accountable for direct sales managing a full sales cycle targeting
healthcare accounts in Illinois and Indiana. Conducted direct sales,
business case development and negotiations. Established contact with group
purchasing organizations to present/close solutions.
Summary of Accomplishments:
. Increased regional sales by 55%.
. Sourced, penetrated, presented and closed long-term construction
fulfillment contracts with key hospitals in market, including Edward
Hospital,
Rush Medical Center, Alexian Brothers, Provena Health, Loyola Hospital
and Northwestern Memorial Hospital.
KENTILE, INC., Chicago, Illinois (1991-1994 & 1997-1999)
National Sales Manager, 1998 to 1999
Regional Manager, 1997 to 1999
Regional Manager, Midwest, 1993 to 1994
District Manager, Distribution Channel, 1991 to 1993
Direct operational, strategic steering, fiscal and oversight responsibility
for all sales, marketing, customer service, account management and
strategic pipeline management for direct, indirect and national account
sales opportunities reporting to Board of Directors. Recruited and
developed a core leadership team. Directed and orchestrated all areas of
sales
concentrating on emerging markets and key account channels.
Summary of Accomplishments:
. Increased regional sales from bottom quadrant to #1 sales region for
revenue & margin, 1998.
. Developed and launched several new sales, marketing and service
process improvements supporting national sales growth, including new
sales vision and strategic plan, sales metrics and accountability
standards, forecasting
system, sales training program, as well as defining and implementing
performance based compensation package for managers and sales staff.
CVC, INC., Naperville, Illinois
President/General Sales & Operations Manager, 1994 to 1997
Managed and directed all facets of starting up and developing this
commercial window and industrial vehicle cleaning service company with full
executive oversight for all sales and marketing operations, including
service development, safety, insurance and bidding and managing contracts.
Led all company operations focused on controlling costs and increasing
market presence. Directed all areas of sales, advertising, client
relations, finance, accounting, capital expenditures, budgeting, proposal
development, forecasting, etc.
Summary of Accomplishments:
. Grew company from start up to a well-respected, branded provider with
a diverse client base: American Freightways, Waste Management, Budget
Hotels and City of Naperville.
. Grew company revenue from $0 at start up to more than $750,000.
EDUCATION:
EASTERN ILLINOIS UNIVERSITY, Charleston, Illinois
Bachelor of Science, Business Management
Member, EIU Football Team (Division 1AA)
NORTH CENTRAL COLLEGE, Naperville, Illinois
Postgraduate Coursework Toward a Master of Business Administration
Contact this candidate