Customer Service Manager

Tracy V. Cole **** N Seminole Ave.

Tampa, FL ****3

Cell: 239-***-****

*******@*****.***

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Objective

Seeking customer service oriented position utilizing computer skills and

planning/design experience to streamline and improve organizational

processes and requirements with opportunity for training and

advancement.

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Qualifications

Proficient in AutoCAD and Hand Drafting

Excellent Customer Service Skills

Accomplish Tasks in a Timely Manner

Exemplifies Courtesy and Good Judgment

Microsoft Office

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Education/Training

Southwest Florida College

June 2008 Fort Myers, FL

Associates of Art in Interior Design

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Community College of the Air Force

November 2001 Abilene, TX

Associates of Science in Information Technology

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Experience

Sea Level Yacht Services

July 2009-Present Office Manager

Ft Myers, Fl

Input work orders and invoices into QuickBooks.

Receive both credit card and check payments.

Update and maintain all Maintenance Logs on a weekly basis.

Computes and post wages as well as preparing paychecks.

Diversified Collateral Recovery Corporation

July 2009-Present Executive Assistant

Bonita Springs, Fl

Invoicing using Quickbooks for all clients and vendors.

Works closely with Managing Director and Operations Manager to

coordinate repossession cases

Assist with all investigation and tracking of debtors

Enters cases and Updates into inline database. Coordinates pickup of

recovered vehicles with Financial Lenders and Auction Companies

TJ Maxx

June 2009-Present Sales Associate

Estero, Fl

Responsible for assisting in the everyday operations of the store.

Assists in all areas of merchandise processing and presentation.

Greet, interact with, and thank customers on a daily basis.

Maintain housekeeping standards of area, including ongoing recovery.

As a cashier, all sales are processed quickly, accurately, and

courteously.

Richlin Interiors - Poliform Naples

July 2008- March 2009 Design Assistant

Naples, Fl

Assisted with project documents including drawings, purchase orders,

invoices, and confirmations.

Organized, inventoried, and maintained Design library

Completed records of daily data entry, filing, and scheduling

Inventoried and ordered all office and studio supplies

Ordered samples and prepared sample boards

Created graphics for magazine advertisements with Photoshop and

Illustrator

Dyess AFB, Texas, USAF

April 1998 - July 2002

Network Administrator

Abilene, TX

Systems administrator for the Defense Message System (DMS)

Directly responsible for 2 HP UNIX servers and 5 Windows NT Exchange 5.5

servers. Exchange site supported 5100 users and 50 organizations

Highly skilled in the setup and administration of Microsoft NT networks

with Exchange 5.5 for electronic messaging

Performed software and hardware upgrades, installed and configured

Norton Antivirus for Exchange

Responsible for handling customer job requests and providing technical

support via telephone and electronic mail

Monitored and resolved client connectivity issues and identified

problems at hubs, switches, and routers

Top Secret security clearance (TS/SCBI) achieved in April 1998

Publix Supermarkets

January 1995 - November 1997

Customer Service/Back Office Cashier

Tampa, Fl.

Ensured that each customer received outstanding service

Balanced various registers daily, credit card machines and run cash

receipt report daily.

Accurately and efficiently rang up items on cash registers and

maintained all cash and media.

Performed cash checking procedures for customers daily.

Maintained orderly appearance of register area and made sure all

supplies were stocked.

Contact this candidate