Customer Service Sales
Resume:
Yenia Duarte
Yenia Duarte
**** * **** *** *********, fl 33024
*******.********@*****.***
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OBJECTIVES
To obtain a position in Customer Service/Receptionist within a company that would
allow me to expand and utilize my knowledge and skills to provide the upmost
professionalism.
EXPERIENCE
Teleperformance USA
April 2008 - current
Maintain telephonic communication with customers via out bound
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methods.
Subscribe Bank of America customers to a Death Insurance Plan.
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Data Entry, collect information from customer’s, and discuss detail and
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charges pertaining to the program benefits.
Speak to customers in a professional, upbeat and helpful manner.
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Transport Network 2007 –2008
Receptionist
Find loads from $5 thousand to $50 thousand per driver.
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Doubled loads per driver from $10 thousand to $100 thousand.
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Suggested new Drivers that increased earnings by 23%.
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Responsible for attending to incoming/outgoing calls on a Multi-line
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phone system
General office duties including faxing, correspondence and filing.
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Date entry
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WCS 2005 –2007
Expanded territorial sales by 100%.
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Received recommendations and the company’s highest sales award 3
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consecutively.
Developed Excellence in Sales training course.
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Wal-mart 2003 –2005
Cashier Duties: including responsibility for totaling costumer’s groceries,
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accounting for the merchandise being purchased and verifying all
merchandise prices.
Collecting payment for the goods or services exchanged.
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Enter merchandise information manually on a keypad and scanning
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products electronically via scanner.
EDUCATION
Kaplan University
Yenia Duarte
June 2009 – July 2010
Biller & Coder
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Documenting all activities using the right medical terminology.
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Completion of medical forms
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Editing and Revising documents
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Transcribing medical records
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Nova High School 2000 - 2005
High School Graduate.
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Perfect Attendance 2 years in a row.
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Participate in the Spanish Club.
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SKILLS, ATTRIBUTE AND LANGUAGES
Excellent Customer Service (render 100% performance, effort and diligence
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on the job. Excellent listening skills, punctual and determined.)
Technical Skills: exceptional knowledge of all Microsoft applications and
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other computer software.
Experience handling office machinery fax machines, copiers, scanners and
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multi-line phone systems.
Fluent in English and Spanish (read, write and speak)
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