Customer Service Sales

CARMENCITA BROWN

**** ******** **., *** ***, Garland, TX 75044

Email Address: ****************@*****.***

972-***-**** (H)

214-***-**** (W)

QUALIFICATIONS: Strong diverse background in logistics, import/export,

transportation within various environments, leveraging analytical and

problem-solving skills to achieve positive results. Uphold highest level of

professional and personal ethics; well versed in regulatory requirements.

Proficient in use of technology, including Excel, Word, Access, PowerPoint

and Internet to support top priority business goals.

EDUCATION: June 1996, Richland College - Associate Degree - Business

Administration

University of Texas at Dallas- Public Admin - 40

hrs

EXPERIENCE

Aloe Vera of America - Dallas, TX 9/2006 - Present

Transportation Coordinator

Prepare all foreign documentation, process documents for air and ocean

shipments making sure documents get to forwarder by cut-off, check and

balance weight and cube limits for containers, ensure foreign countries

receive notification of shipments, assist shipping staff with preparing

documentation for small package/ground shipments, prepare documentation for

dangerous goods shipments, coordinate inspections for shipments before

exporting, submitting inventory proposal to customers for sales orders,

creating shipping containers to be exported, prepare invoices and credits

to customer, typing proformas, working with freight forwarder on export

issues, auditing freight costs, answer phones, prepare labels, typing

correspondence, work with customer service department to resolve issues.

Best Brands Corp - Garland, TX 11/2004 - 9/2006

Kosher Coordinator/QC Assistant

Update 882 ingredients upon expiration with kosher certificate and product

specification sheet, check log ingredients from receiving in warehouse to

ensure ingredients are kosher, get approval from Rabbi for production

ingredients, get approval from Rabbi for test products, handling kosher

issues that arise, work with warehouse personnel making sure nonkosher

products does not get into production area, train warehouse people on

kosher,

update Schedule A and Distribution List quarterly, pull batch sheet from

formula system, order supplies,

conduct walk-thru with Rabbi twice a month of warehouse and production

areas, analyze production schedule for the week and create work schedule

for techs in QC, train QC Techs, attend weekly Food Safety Plant Inspection

Meetings-track actions and completion dates-send out minutes, create

paperwork for Mexico shipments including renewing license from Texas

Department of Health.

Adecco Temporary Agency - Carrollton, TX 03/2003 - 10/2003

Celestica - Import/Export Administrator

Responsible for all administrative paperwork associated with shipping

product international. Make sure internal departments are complying with

government regulations in regards to shipping internationally. Trace

inbound and outbound shipments to its destination. Make sure international

shipments go through customs without delays. Resolve any issues that may

arise with shipments international and domestic. Liaison to other Celestica

sites (domestic and international) for researching export rules and

regulations in order to stay in compliance with US government. Audit

freight bills.

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RESUME

Dallas County Tax Office - Richardson, TX 08/2001 - 03/2003

Title Clerk

Perform duties involving title work processing for walk-in customers while

following prescribed methods and procedures and ensuring accuracy and

completeness of work; processing registration renewal for walk-in customers

and dealerships; adheres to all federal, state and county laws when

processing registration and titles; responsible for the proper handling of

monies and receipts collected from all customer transactions.

Spectrapoint, Inc. - Richardson, TX 10/1997 - 9/2000

Logistic Analyst

Responsible for all administrative paperwork associated with shipping

product domestic and international. Research and document paperwork for

international orders to clear customs. Work with freight forwarders for on

time delivery of shipments. Classify products using the Harmonized Tariff

Schedule. Filed for export licenses. Filed freight claims and followed-

through until claim is paid. Audit freight bills. Set-up freight accounts

with freight carriers. Resolve all issues arising from shipments domestic

and international. Maintain record keeping system for all import/export

documents.

Software Spectrum - Garland, TX 10/1996 - 7/1997

Pricing Specialist

Prepare price list for customers. Check contracts before sending to

customers for pricing accuracy. Make sure pricing is attached to customer

online for ordering products. Compute mark-up cost on products. Add new

customers to pricing system. Check client reports for pricing activation.

Work with sales representatives in resolving any pricing issues.

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