Customer Service High School
Resume:
Jeffrey Hilliard
**** **** ****** *****(Lancaster, California 93535
626-***-****(**********@*********.***
Agenda:
It is my personal agenda to provide my employer with a polite, precise, and
positive service as I am working diligently in compliance to company
policy. It is also my agenda to provide my employer's clients/patients with
the most sincere care and unquestionably the best customer service that in
which they deserve.
Qualifications:
. Both office assistant and medical receptionist experience.
. Two plus years experience in an office environment working with
Microsoft Windows in addition to office software including Microsoft
Word and Outlook.
. Strong analytical and problem-solving skills.
. Five years supervisory experience in the retail division.
Professional Skills:
. Knowledgeable in office equipment such as computer, scanner, copier,
fax machine, multi-line phones, comb-binding machines and label
makers.
. Well-organized and efficient.
. Self-motivated, assertive and can quickly learn new procedures and
methods.
. Professional demeanor.
. Dependable - can work without supervision; able to follow directions,
both oral and written.
. Able to work under pressure and meet deadlines.
Interpersonal and Teamwork Skills:
. Work well with a diverse group of people.
. Honest, friendly, excellent communication skills.
. Demonstrated accuracy, and attention to detail.
. Work well in a team environment.
. Committed to assisting others.
Quantitative Skills:
. Use of "IDX" company software to access medical record information to
register walk-in patients.
. Collected co-pays and payments at the discharge desk.
. Creation in patient charts in both alphabetical and numerical order.
. Business correspondence writing letters and memos, editing for
content, spelling and grammar.
Computer Skills:
. Above average skills in MS Office suite including Word, Excel, and
Outlook.
. Talented in graphic art and design using Arcsoft Photo Suite and also
Adobe InDesign for flyers.
. Excellent skills in preparing and maintaining spreadsheets.
. Knowledge of Winforms and the Multiple Listing Service
. Able to learn new software applications with ease.
Page 1/3
EMPLOYMENT
AllHealth Security Services
September 2008 - December 2009
Job Title: Security Officer
515 S. Figueroa Street Los Angeles CA 90071
Phone: 800-***-****
Supervisor: Aviva Trusdell
Responsible for monitoring CCTV, psych patients, at times applying
restraints on combative patients, and also alerting emergency room staff of
chest pain's and shortness of breath visitors entering inside the hospital
grounds. I have also attained skills in calming down agitated guest while
in the emergency room environment. Software used regarding patient
database: Firstnet
Healthcare Partners
January 2008 - September 2008
Job Title: Medical Receptionist
401 S. Fair Oaks Avenue Pasadena, CA 91105
Phone: 626-***-****
Supervisor: Randi Fine
Responsible for greeting patients, answering phones, processing a variety
of paperwork, processing check-in/check-out, collecting co-pays and
payments, and performing other various front office duties in a fast-paced,
customer-oriented, clinical environment.
Securitas Services USA, Inc
August 2006 - September 2008
Job Title: Security
Officer
4981 N. Irwindale Avenue Suite 900. Irwindale, CA 91706
Phone: 626-***-****
Field Supervisor: Joyce
Responsible for observing and reporting any irregular activities related to
the interest of client sites. Guarded sites such as Sempron (The Gas
Company), Washington Mutual, and residential gated communities.
Century 21 West Coast Brokers
February 2005 - January 2006
Job Title:
Realtor
55 E. Huntington Suite # 100 Arcadia, CA 91006
Phone: 626-***-****
Broker: Michael Lee
Responsible for prospecting buyers and sellers. Also responsible for
organizing and maintaining files (contracts, disclosures, and reports)
until close of escrow, assisting with phone inquiries and concerns, data
entry, showing properties, scheduling and following up on escrow activities
(such as inspections, termite work, retrofitting, etc), and preparing and
submitting the advertising.
Page 2/3
EMPLOYMENT (CONTINUED)
DBL Realtors (Sotheby's Realty)
February 2003 - Sept 2003
Job Title:
Realtor's Assistant
1662 N Hillhurst Ave., Los Angeles, CA 90027
Phone: (323) 665-
1700
Realtor: David Kennedy
Responsible for organizing and maintaining files (contracts, disclosures,
and reports) until close of escrow, assisting with phone inquiries and
concerns, data entry, showing properties, scheduling and following up on
escrow activities (such as inspections, termite work, retrofitting, etc),
and preparing and submitting the advertising.
United Artist Theatre Circuit (Regal Entertainment Group)
July 1997 - October 2002
Job Title:
Cashier/Supervisor
64 W Colorado Blvd., Pasadena, CA 91106
Phone: (626) 795-
1386
General Manager: Derrick Schatt
Responsible for maintaining an even drawer by the end of each working
shift, keeping an accurate inventory record of both box office and
concession products. Responsible for representing the company in a
courteous professional manner, and up selling/suggestive selling various
products to the consumer.
EDUCATION:
Marshall Fundamental High School
990 N Allen Avenue.,
Pasadena, CA 91104
High School Diploma Received
REFERENCES: AVAILABLE UPON REQUEST
Page 3/3
Contact this candidate