Customer Service Manager
Resume:
* * * * * W ** * L A N E H I A L E A H G A R D E N S F L 3 3 0 1 8
*********@***.*** 305-***-****
YEMILETH CASADO
OBJECTIVE
A determined, self motivated and goal defying individual seeking a new
career opportunity to utilize my interpersonal skills and professional
knowledge.
PROFESSIONAL HIGHLIGHTS
-Strong work ethic, excellent phone etiquette, multi-tasking/time mgmt skills
-Detail oriented, excellent customer service skills and communication skills
Strong team leader and able to work independently, focused and
determined
-Loyal, dependable, consistent, hard working and BILINGUAL
Windows 95/98/2000/Microsoft Office, (Word, Power Point, Excel), Internet
W ORK OF EXPERIENCE
2007-Present Glamour Shots Kendall, Florida
Sales Manager
-Train other team members in sales, handle all clerical work
-Assist customers at check-in at the time of their appointment
-Answer phones, responsible for providing clientele with information of our
studio services, booking appointments
2004-2007 City of Hialeah Parks/Recreation Hialeah, Florida
Assistant Director
-Organized monthly staff meetings and field trips for the park
-Checked time sheets, payroll, inventory of food for 30+ kids
-Supervised over 10+ staff and 30+ kids and conducted weekly
reports with the kids parents and their weekly payments
2000-2004 Dunkin Donuts Miami, Florida
Assistant Manager
-Meeting customer expectancy with our food/beverages
-Inventory of entire stock products, clerical work
-Helped with staff meetings with new products and displays
-Pickup/delivery of products to/from other stores in S. Florida
EDUCATION
2004-Present Miami Dade College Miami-Kendall, Florida
Criminal Justice Program
- Working towards my bachelors degree in criminal justice, 3.0 GPA
1999-2003 Barbara Goleman Senior High School Miami, Florida
- Student Government represenative and class secretary, 3.2 GPA
- Honor roll student, basketball team, cross country, golf and bowling
REFERENCES
Available upon request.
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