Project Manager Customer Service

RANDALL P. JOHNSON

*** ********** **** 203-***-**** (Mobile)

Ridgefield, Connecticut 06877 ***********@*****.***

203-***-**** (Home) http://www.linkedin.com/in/rpjohnson

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INFORMATION TECHNOLOGY PROCESS TRANSFORMATION

Driven, analytical, astute and business savvy executive IT leader with diverse hands-on experience in financial

services and manufacturing. Recognized for combining business acumen and information technology expertise

to develop and execute strategic information technology plans and deliver enterprise solutions aligned with

corporate business goals. Adept at improving revenue generation, customer satisfaction and operating efficiency.

• IT Planning & Implementation • Employee Development • Application Design/Development

• Leadership/Team Building • Six Sigma Methodologies • Project/Program Management

• Process Analysis/Reengineering • Vendor Management • Budget Planning & Management

PROFESSIONAL EXPERIENCE

GENERAL ELECTRIC, GE CAPITAL SOLUTIONS, DANBURY, CT

(GE Capital Solutions is the world’s largest equipment financing business with $2B net income)

Vice President, Information Technology 2007 – 2009

Executive role responsible for delivering information technology and process transformation services enabling

equipment syndication and securitization to investors and business partners in the Americas and Europe for

$200MM net income Capital Markets business. Managed $15MM annual expense and capital budget.

• Charged by GE Capital CIO to build an IT team and the technology infrastructure for a business that had

outgrown its current platform. Obtained CEO approval to drive multi-million dollar investment in

improvement projects covering sales, marketing, deal origination, operations, finance and investor servicing.

• Defined and executed in new Capital Markets IT leadership role with accountability covering all aspects of IT

strategy, software implementation planning, enterprise architecture of business and information

management applications, application development and operations support.

• Developed strategic technology roadmap and improved IT alignment with business partners by working to

gain consensus on IT automation opportunities and establishing joint ownership for programs and initiatives

along with an operating rhythm that demonstrated operational effectiveness and performance to plan.

• Achieved results through focused execution of strategic application deployments, technology and

infrastructure upgrades and delivery of new capabilities to keep business staffing levels flat while enabling a

tripling of volume growth.

GENERAL ELECTRIC, GE COMMERCIAL EQUIPMENT FINANCING, DANBURY, CT

(GE CEF is the leader in mid market commercial lending with over $200B in assets)

Vice President, eBusiness & Enterprise Solutions 2004 – 2007

Senior leadership role responsible for enterprise application development and support while significantly

increasing the business’ Internet presence. Developed and led a highly respected team of 20 IT professionals

and 50 global development resources. Managed $10MM annual expense budget.

• Consolidated seven risk underwriting systems into one global solution that standardized customer

documentation requirements and required deal approvals for $100B of annual business financing volume.

Renegotiated agreement with solution provider’s President to significantly improve global service levels.

• Implemented a web-based platform for newly acquired transportation lending business improving

turnaround on customer financing requests from two business days to five minutes. Honored with CEO

leadership award for involving customers and business partners in the design and implementation.

• Worked closely with senior leaders to completely redesign business and customer websites. Included

external customers in site design and acceptance testing resulting in five-fold increase in web traffic.

• Designated by CIO to design plan for Sarbanes-Oxley compliance that aligned with GE’s overall SOX

efforts. Directed annual certification efforts in the Americas, Europe and Asia for 60+ SOX applications.

GENERAL ELECTRIC, GE COMMERCIAL EQUIPMENT FINANCING, DANBURY, CT

Technology & Integration Leader 2001 – 2004

Selected by senior leadership to lead IT acquisition integration and divestiture activities during a period of

unprecedented restructuring. Expanded role to include global security and crisis management responsibilities.

• Performed due diligence, developed integration strategy and obtained funding support for a global market

intelligence and asset remarketing platform that was a key component of newly acquired electronics

business strategy. Delivered platform in six-month period enabling business to grow to $100MM net income.

• Led the transfer of IT platforms and data for an aircraft simulation business that was sold to another

company. Renegotiated transition agreement with buyer’s President to reduce GE’s financial exposure and

achieved savings of $1MM by committing to and managing the execution in a reduced timeframe.

• Designated by CEO to develop a comprehensive business disaster recovery and continuity plan covering

worldwide facilities, people, supply chain and IT in response to the World Trade Center attacks.

GENERAL ELECTRIC, GE COMMERCIAL EQUIPMENT FINANCING, DANBURY, CT

Chief Technology Officer 1997 – 2001

Senior IT leader for the design and automation of standardized business processes and IT infrastructure for

three GE Capital Americas and Europe leasing businesses. Led a team of 50 IT professionals and 80 global

development resources. Managed $30MM annual expense and capital budget.

• Partnered with three CIOs to co-design an Americas and Pan-European operating platform, replacing 65

legacy systems developed in house and inherited via acquisitions achieving benefits of $80MM.

• Leveraged Siebel CRM deployment from one business to accelerate and successfully roll out across the

other two businesses, reducing implementation expenses by 50 percent.

• Re-engineered key front-end business processes resulting in the first ever deployment of automated credit

decision and asset valuation to reduce cycle time by 30 percent and provide faster customer response.

• Built new IT team and upgraded organizational capability through internal staffing and external talent

infusion while addressing individual development needs by forming competency and career path program.

GENERAL ELECTRIC, GE CAPITAL CORPORATION, STAMFORD, CT

Director, Information Systems 1993 – 1997

Led a team of 15 IT professionals supporting accounting, servicing and portfolio management systems used by

four GE Capital commercial financing businesses.

• Reduced platform operating costs by 65 percent over a 15-month period.

GENERAL ELECTRIC COMPANY, FAIRFIELD, CT

Leader, GE Information Management Leadership Program 1989 – 1993

Chosen as first-ever program graduate to lead the program across GE. Responsible for recruiting strategy,

technical and leadership course curriculum, CIO sponsorship and expansion of program into Europe and Asia.

• Grew the program from 80 program members in 1989 to 150 program members in 1993.

GE INFRASTRUCTURE, INDUSTRIAL SYSTEMS, ROANOKE, VA

Manager, Manufacturing & Engineering Systems 1986 – 1989

GE PLASTICS, PITTSFIELD, MA

Project Manager, Customer Service & Distribution Systems 1983 – 1986

GE INFRASTRUCTURE, INDUSTRIAL SALES & DISTRIBUTION, BRIDGEPORT, CT

GE Information Management Leadership Program (’80 – ’82) & Systems Analyst 1980 – 1983

EDUCATION

Master of Business Administration, Purdue University, W est Lafayette, Indiana, 1986

Bachelor of Science in Business Administration, University of Maine, Orono, Maine, 1980

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