Computer Operator System
Resume:
Juan F. Loza
Toluca Woods, CA 91601
H: 818-***-**** **********@*******.*** C: 323-***-****
SUMMARY
A Computer Operations professional, experienced in various AS400 complex
applications. Demonstrated ability to serve as a vital associate to
internal users to support overall department goals. Skilled in working
efficiently in fast paced, multi-faceted environments and balancing
multiple projects and priorities. Particularly adept at reviewing,
modifying and preparing new policies and procedures. Well experienced with
IBM iSeries & pSeries servers; familiar with other servers and computer
peripherals such as: Sealer, Detacher, Decollators, Storage units and
libraries. Familiar with various types of printers and tape drive units.
PROFESSIONAL EXPERIENCE
Bank of America - Simi Valley, CA 2003 - 2009
Sr. Computer Operator II
0. Monitored over 50 iSeries multi-system consoles for a global
operations data center.
1. Operated and processed over 10 production systems as well as first
level problem resolution.
2. Supported daily, weekly, monthly backups via BRMS with its proper
documentation.
3. Wrote and implemented changes to the department procedures; guide
operators during production runs.
4. Handled special projects as required from management; maintained
operations run logs.
5. Assisted programmers and providers for system or program errors;
logged and followed-up on open tickets for resolution.
6. Performed systems maintenance and executed upgrades as needed;
restored system and user's data as requested.
7. Assisted customers and users, providing troubleshooting techniques.
8. Trained new operators and assisted other personnel as required.
BBVA Bancomer S.A. - Los Angeles, CA 1999 - 2003
Sr. Computer Operator
9. Daily monitoring and logging of all equipment performance for the
Systems Department.
10. Performed Day End Process on a daily, monthly and yearly basis for New
York and Los Angeles agencies.
11. Report generation and distribution throughout Compleo application to
each Dept.
12. Executed daily, weekly and monthly backups for all applications,
systems and servers.
13. Prepared paperwork for offsite media storage (on CD's, cartridges,
reports and tapes).
14. Performed monthly maintenance or as required to all systems and
servers.
15. Recorded system(s) problem(s) and action taken, [i.e. contact hardware
or software providers to receive service].
16. Monitored transmissions and verification of different applications as
a result of the daily production process for New York, Los Angeles and
Mexico.
17. Assisted and participated on upgrades, contingency plans and tests
required by the Federal Reserve Bank for the Los Angeles and New York
agencies.
18. Configuration of personal computer and participated to provide
upgrades, maintained and set up current and new servers.
19. Installation of new hardware, software, and setup to use throughout
the Network System for each user.
20. Reviewed, modified and prepared new policies and procedures for the
Department.
21. User assistant and troubleshooter as needed.
United States Sales Corporation - San Fernando, CA 1997 - 1999
Senior Computer Operator
22. Provided daily monitoring and response to AS400 and HP3000 console
messages.
23. Recommended and assisted in implementing changes in department
procedures and quality control standards to improve department
efficiency.
24. Handled backups and executed system maintenance.
25. Updated job documentation and job scheduling.
Juan F. Loza Page Two
United States Sales Corporation (Continued)
26. Trained personnel on the operational procedures.
27. Recorded system problems and action taken.
28. Performed daily, weekly, and monthly processing.
Countrywide Financial Corporation - Simi Valley, CA 1993 - 1997
Computer Operator
29. Monitored a variety of AS400 multi-system consoles for Calabasas,
Pasadena, Plano and Simi Valley operations centers.
30. Operated eleven processing systems, as well as first level problem
resolution.
31. Supported daily, weekly, monthly backup and report generation and
distribution.
32. Assisted other operators and users on problem solving.
33. Conferred with programmers on strategies to creating new programs and
modifying existing programs.
34. Assisted in implementing changes to department procedures.
35. Wrote instructions to guide operating personnel during production
runs.
36. Handled special projects as required.
Cedar-Sinai Medical Center - Los Angeles, CA 1992 - 1993
IS Service Technician
37. Monitored system console for Production Control and followed
procedures to ensure timely printing, decollating, bursting and
distribution of output to all departments.
38. Assisted users and maintained a daily log of problems that occurred.
Prescription Health Service - Culver City, CA 1991 - 1992
Tape Librarian & Data Control
39. Ensured that all tapes/reports that were produced were balanced and
distributed.
40. Performed data entry on Unisys system.
41. Scheduled recreation and processing of tapes according to priorities.
St. Vincent Medical Center - Los Angeles, CA 1988 - 1991
Computer Operator
42. Operated and interpreted system console messages.
43. Followed procedures in case downtime and equipment malfunction.
44. Performed back-ups, initialized tapes, save objects and libraries.
45. Executed day-end processing and worked on special projects.
46. Installed hardware of various types. Ensured timely printing,
decollating, bursting and accurate distribution of output to various
departments.
47. Troubleshooter and solved problems as required.
EDUCATION
48. University of System Development and Programming, Los Angeles, CA.
49. Los Angeles City College, Los Angeles, CA.
50. Luis U. De La Torre University, Ecuador, South America
ACCOMPLISHMENTS
Workshops and courses completed
51. Compleo Application conference and updates by Symtrax Corp.
52. AS400 Operations and AS400 Advanced Operations at Helms Group
53. Windows, Windows NT and Office, Internal Training
54. PC GroupWise, Pro Problem Solving and Decision-Making at USSC
Awards
55. "Employee Appreciation", "Go the Extra Mile", "Employee of the Month'
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