Project Training

Lawrence Jones

*** ******** *****,

Mackinaw, IL, 61755

309-***-**** (h)

309-***-**** (c)

*************@*****.***

Summary of Expertise:

Mr. Jones is a consultant with thirteen years experience in technical

writing, six years writing and research, and seven years teaching. He has

drafted and edited technical documentation of varying lengths and

complexity and has written briefs, reports and technical elements for

clients in a variety of industries. He has created documents using

Information Mapping principles.

Lawrence has training or experience using a wide variety of software

packages, including:

. MS Office Suite

. MS Word

. MS Project

. MS Power Point

. Excel

. RoboHelp

. Visio

. Dreamweaver

. Frame Maker and Frame Maker+SGML

He has received training in LAN technology and is a Certified Novell

Administrator (CNA) and has earned the designation Microsoft Certified

Application Specialist.

Lawrence has demonstrated a strong capacity for teamwork and sensitivity to

the needs of clients and customers in a number of widely varying

professional environments.

Lawrence has earned the Project Management Professional certification from

the Project Management Institute and is a member of the Society for

Technical Communications and the American Society for Training Development.

Experience

Caterpillar - Peoria, IL 11/06 - 12/08

At Caterpillar client site, worked with process stewards and subject matter

experts with the title New Products Introduction Process Change

Coordinator. Duties include:

. Documentation of industrial processes facilitating the development of new

products

. Technical editing

. Coordination of changes to local and process wide subject matter expert

personnel

. SME support

. Website maintenance

. Job aide creation

. Training delivery

Environment: Manufacturing, New Products Introduction, PC, Windows XP,

Lotus Notes Microsoft Office Professional Suite Visio MS Power Point Web

Content Editor

Blackwell Consulting Services - Bloomington, IL 01/02 - 07/06

At State Farm Insurance client site, working with Project Managers, subject

matter experts and other management, performed communications and training

development duties on a wide variety of IT projects. These projects

included the following:

. Customization and Implementation of software for logging network data

errors

. Development, testing and implementation of various software applications

. Rollout of login applications for agents' offices

. Customization and rollout of Voice Recognition Software for password

validation

. Implement new mainframe password requirements

. Implement UNIX login requirements and software

. Data Center Migration Projects

. Software development tool suite training

. Development of end user financial applications for enterprise website

Services performed to support these projects included:

. Created job aides and other training materials

. Coordinated quality assurance activities

. Coordinated project documentation repositories

. Prepared presentations for status reports to management

. Created in house publication articles regarding project and program

related technical issues

. Coordinated gathering of process improvement and lessons learned

documentation

. Managed repositories containing process improvement and lessons learned

documentation

. Facilitated sessions to gather lessons learned and develop process

improvement proposals

. Created and revised templates for project related documentation

. Coordinated project and program level lessons learned/process improvement

activities

. Drafted procedures and created user manuals

. Created Communication Strategy and Planning documents

. Created training strategies and plans

. Performed other tasks as requested

Environment: Insurance, Systems Department, PC, Windows XP, Lotus Notes,

Microsoft Office Professional Suite, Visio, MS Power Point, MS Outlook

Allstate Insurance 12/00 - 09/0l

Working with subject matter experts and project management, created and

maintained a manual documenting project scope, technical installation

procedures, training issues, including Project Workbench and Microsoft

Project. Created and maintained documentation for a Y2K rollout and Windows

2000 deployment.

Environment: Insurance, Claims Litigation, PC, Novell NetWare, Windows NT,

Windows 2000, MS Professional Suite, MS Outlook, MS Word, Visio.

Abn-Amro 10/00 -12/00

Working with subject matter experts, documented financial data processing

procedures.

Environment: Finance, PC, Novell NetWare, Windows NT, Lotus Notes, MS Word,

Visio.

State Farm Insurance, Bloomington IL 08/99 - 06/00

Working with systems analysts and technicians, drafted processes and

procedures for support of client's WAN.

Environment: Insurance, Lotus Notes, MS Word, Visio.

Jones Lang LaSalle, Chicago, IL 06/99 - 08/99

Using HTML coding, drafted, revised, and edited online help modules for

client's Human Resources Intranet. Conducted survey of client software to

determine Y2K compliance.

Environment: Real Estate/Property Management, IBM PC, Novell NetWare,

Windows NT, Windows 95, MS Word, cc:Mail, Lotus Notes, MS HTML Workshop

The Systems House, Des Plaines, IL 03/99 - 06/99

Created, edited, revised, and maintained online help projects. Performed

quality assurance tasks for online help system and for developing

applications.

Environment: Contract Furniture, IBM PC, Windows 95, Microsoft Visual

Source Safe, Microsoft Visual Basic, MS Word, Visio, Full Shot

Novus/Discover, River Woods, IL 12/98 - 02/99

Documented business procedures for client's application development

process, focusing on the change control process. Partnered with the

Software Quality Management team members to effectively create these

guides. Defined procedures for installing modified software into test

environments.

Environment: Credit/Lending, IBM PC, Mainframe, Windows NT, Microsoft, MS

Word, Visio

Sears, Hoffman Estates, IL 09/98 -12/98

Managed helpdesk for database application during rollout. Worked with the

database administrators as the rollout was proceeding in order to provide

continuity of support. Provided general technical support to users, such as

installing new software, clearing network problems, and adding new users to

the system. Documented helpdesk procedures for the full-time team member

who would take over the role. Documented helpdesk incidents and calls and

provided first level analysis of the problem sets. Maintained user lists;

added and deleted user IDs as required. Worked with the training team to

coordinate training requests.

Environment: Retail; IT; IBM PC; Lotus Notes; Excel Microsoft Word

Abbott Labs, North Chicago, IL 11/97 - 05/98

Drafted and edited modules for an online help system. Drafted and edited

training modules for the database management system users. Coordinated

delivery of training for the database management system. Delivered training

for database management system users. Managed the end-to-end development

and delivery of training associated with the database management system.

Environment: Pharmaceutical, IBM PC, Windows NT, Windows 95, Microsoft

Word, RoboHelp, Robo HTML, INET, Business Objects

Motorola, Vernon Hills, IL 10/97 -11/97

Partnered with programmer engineers to write operating procedures for

change management methodology. Drafted operating procedures related to

software development and enterprise integration. Created and implemented an

index of operating procedures that consolidated information from

approximately 100 documents.

Environment: Electronics, IBM PC, Macintosh, Windows NT, Word for

Macintosh, Excel, World Wide Web

CNA, Chicago, IL 07/97 -10/97

Drafted and edited documentation of procedures related to the operation and

maintenance of imaging system. Researched and edited documentation for

disaster recovery plan. Created manual for new imaging system serving

federal markets (the postal employee's medical insurance plan).

Environment: Insurance, IBM PC, Novell, Windows NT, Microsoft Word, Access,

Excel, Visio, Intranet

CompuSkills, Ottawa, ON, Canada 12/96 - 01/97

Served as Technical Editor. Assisted with classroom instructors and authors

to edit and design training manuals and textbooks for programming courses

in C, C++, SQL, and Visual Basic.

Environment: Business and IT Education, IBM PC, Novell, Windows NT, Windows

95, Microsoft Word, PageMaker, Visio

Public Works, Canadian Government, Ottawa, ON, 09/96 - 11/96

Worked with Database Administrator and Systems Analysts as Technical

Writer. Identified and resolved inconsistencies, discrepancies, and

contradictory rules in database management system standards documents.

Consolidated database administration and data modeling standards related to

relational database management.

Environment: Government, IBM PC, Novell NetWare, AmiPro, Excelerator, Visio

Public Works, Canadian Government, Ottawa, ON, 01/96 - 03/96

Provided services as Technical Writer. Wrote training and analytical

documentation related to Novell and Lotus Notes environment of Health

Canada's Enterprise Network for online distribution. Tested and created

documentation for training software. Created Lotus Notes databases relating

to Notes application development.

Environment: Government, IBM PC, Novell NetWare, WordPerfect, Lotus 1-2-3,

Lotus Notes, Netscape, Visio

Health Department, Canadian Government, Ottawa, ON, Canada 01/95 - 06/95

Acted as Information Officer/Technical Writer. Drafted, revised, and edited

documentation for users of cc:Mail and other applications. Organized the

assembly and distribution of software and printed materials to managers and

end users of those applications.

Environment: Government, IBM PC, Novell NetWare, WordPerfect, cc:Mail,

Lotus 1-2-3

Education

. 1979 - 1980 B.Ed., University of Toronto, Toronto, ON, Canada

. 1975 - 1978 B.A. in Honours English University of British Columbia,

Vancouver, BC, Canada

. 1995 - LAN Installation and Administration Algonquin College, Ottawa,

ON, Canada

. Courses in FrameMaker, Dreamweaver, RoboHelp, Accounting, Project

Management, Requisite Pro, Training Development, Performance

Improvement, Microsoft Office Applications

Professional Organizations

. Project Management Institute

. American Society for Training Developers (Central Illinois Chapter)

. Society for Technical Communication

References

References are available upon request.[pic]

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