Management Project

SHRAVANTHI ADI

*** *** *** *****

Phone: 571-***-****

Plainsboro, NJ- 08536

Email: ************@*****.***

OBJECTIVE

To obtain a challenging position that will enable me to use and expand my

skills, experience and creativity.

SKILLS

. 6+ years of IT experience with expertise in Application Production

Support/System Analyst.

. Strong abilities in design, development, testing, deployment and

maintenance of production streams of different software applications.

. Experience in operations support of large production environments that

includes monitoring, troubleshooting, application maintenance

and deployment.

. Sound knowledge of change management, release management, incident

management, configuration management, risk management process, resolving

bugs in production, system design and quality assurance.

. Extremely self-motivated, independent and dedicated and is positively

capable of meeting strict deadlines and managing heavy, stressful

workloads.

. Strong analytical, communication and problem solving skills.

EDUCATION

Master of Science in Information Systems 2003 - 2005

George Mason University, Fairfax, VA, USA

Bachelor of Technology in Electrical and Electronics Engineering 1999 -

2002

Jawaharlal Nehru Technological University, Hyderabad, India

PROFESSIONAL EXPERIENCE

Applications Support Analyst/Project Coordinator (Dec 2007 - Present)

Client: Educational Testing Services, New Jersey

Project(s): O&M (Operations and Maintenance)

Responsibilities as Senior Applications Support Analyst:

. Support TOEFL, TOEIC, TEXAS, CLEP and APC&J test administration

worldwide using Internet Based Testing (IBT).

. Third tier technical support covering pre-administration,

administration, post-administration for the IBT test delivery system.

. Quickly resolve technical problems during critical and extremely time-

sensitive live test administrations.

. Monitor and troubleshoot Java, Oracle based applications using logs,

database queries (SQL) and UNIX.

. Develop SQL, shell scripts and/or Perl scripts to automate reports

during administrations.

. Work off hours and weekends, as the IBT administration schedule

requires.

. Work with development teams to discuss, resolve production issues and

improve performance of the application.

. Developed Shell/Perl scripts to automate daily reports.

. Designed and developed Perl scripts to get the server stats for

monitoring the production servers.

. Compare candidate registrations within various applications using MS

Access queries.

. Make recommendations for changing/ improving the current scoring

process, testing experience, test quality and delivery.

. Make sure all production servers and instances are ready in

preparation for upcoming administrations.

. Document the work flow involved in resolving various production

issues.

. Training the entire team on new approach/new assignments for support

. As per client requests, make enhancements/changes for the code, create

patches and release to STEP on time.

Responsibilities as Project Coordinator:

. Work as Project coordinator, with Project Management responsibilities,

for various projects.

. Utilize basic organizational skills in areas such as administration,

work planning, work flow, and project management

. Set priorities and document procedures for assigned tasks and

responsibilities.

. Assist in the creation of SOPs for developing and maintaining current

training sets and other session materials to be made available on the

sharepoint site.

. Meet scoring-related milestones and provide status updates on a

regular basis

. Responsible for supervising various projects and deadlines.

. Worked on Innovation project and various other projects related to

cost reduction.

. Done various other duties as needed and as assigned.

Tools and Technologies used: UNIX, SQL, Java, XML, UNIX Shell scripting,

TOAD, Oracle 9i&10g, Remedy, Mantis, Perl, Linux, Windows NT, MS Access,

Word, Microsoft Project, Excel and PowerPoint, Power Designer, Dimensions,

SharePoint, Winscp.

1 Production Support Analyst (Sep 2007 -Nov 2007)

2 Client: JPMorgan Chase, Newark, DE

3 Project(s): Data warehousing and Finance

Responsibilities:

. Provided operational leadership to first level support, second level

triage and project support to the bank's business application.

. Executed job scheduling, file transfers, data loads, code promotion,

user and incident management (problem determination & recovery).

. Provided security access and controls, job scheduling & execution,

file transfer/load/extract data management and work order, event

console & database table management.

. Performed workload, output and media management, application wellness

checks, performance, capacity management, application and business

data recovery, business continuity (BCP), and disaster recovery (DR).

. Negotiated the exact content, activities and rollout plan for the

changes, as part of release management and change management.

. Collaborated with other IT groups and business units to schedule,

coordinate and prioritize planned changes and related activities.

. Identified areas where efficiencies can be gained using proactive

approach through collection and analysis of metrics

. Utilized scheduler software such as TWS or Platinum, and file transfer

software such as Connect: Direct, RJE, or FTP

. Developed detailed workflow process with automation orientation and

documented process flow detailing functions & accountabilities

. Developed proactive processes designed to alert/eliminate problems

before escalating an issue.

Tools and Technologies used: Peregrine, TIVOLI, Connect:Direct, FTP, ECM,

SQL navigator, Query analyzer, DB Artisan, UNIX, Linux, Solaris, AIX, SQL,

Oracle 9i & 10g, Sybase, Windows NT, Excel, PowerPoint, Enterprise Change

Management

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11 Production Support Analyst (Oct. 2004 - April 2007)

Client: AOL LLC Inc, Dulles, VA

Projects: Newton billing operations, Legacy billing operations and Valista

billing operations

Responsibilities:

. Provided 24/7 on-call support for critical business applications,

which handled million transactions per hour through out their life

cycle that includes development, testing, break fix and production

environments

. Monitored/troubleshoot Java, Oracle and Sybase based applications

using logs, database queries and UNIX

. Created Autosys jobs (JIL files) for daily, weekly and monthly billing

process.

. Developed Perl scripts to generate daily reports

. Interacted with UNIX scheduling to schedule jobs, handled all changes

and modifications related to the jobs

. Developed Perl Scripts to generate alerts from Logs.

. Determined production issues and their impact, followed escalation

procedures and contacted appropriate teams in resolving the issues to

meet the SLA's

. Installed, upgraded patches, deployments and monitored application

server in multi cluster/server environment.

. Worked with development teams to discuss, resolve production issues

and improve performance of the application

. Deployed applications on multiple WebLogic Servers and maintained Load

balancing and high availability

. Handled user calls, created reports for trouble tickets and documented

all issues

. Multi-task and managed the coordination and approval of Change

requests to the continuously changing application infrastructure

components.

. Defined and maintained schedule of Change Management and Release

Management activities using AR Remedy and Excel sheets.

. Negotiated the exact content, activities and rollout plan for the

Changes, as part of release management and change management.

. Collaborated with other IT groups and business units to schedule,

coordinate and prioritize planned changes and related activities.

. Developed and maintained administrative guides for various

applications to help, support, train and troubleshoot issues

. Involved in gathering and reviewing requirements for new and special

projects

. Produced implementation plans in MS project and Excel for installing

and configuring the applications for new releases and maintenance

events

Tools and Technologies: Remedy, Enterprise change management, DB Artisan,

UNIX,Linux, SQL, BEA Weblogic,J2EE, XML, Log4J, Servlets, EJB,HTML,

Tomcat, Apache, Oracle 9i & 10g Sybase and Windows NT.

Lab Technician (Aug 2003- Dec 2003)

Oklahoma City University, Oklahoma City, OK

Monitored students and teaching labs with 30+ computers. Worked with

students and professors to resolve software problems. Tutored students and

faculty in various software packages. Responsible for troubleshooting

hardware and logistical problems in the labs and distance learning

classrooms. Performed repairs and installations on desktops, notebooks,

printers and networking.

Software Engineer (Oct 2001 - July 2003)

Electronics Corporation of India Ltd, Hyderabad, India

. Administrated all the Rational products on different servers

. Prepared detailed business requirement documents

. Interacted with users and developers to prioritize user functionality

issues

. Coordinated with the System Analysts, Project Managers to set up pre-

validation and validation environment to execute the scripts

. Used Rational Unified Process (RUP) to implement iterative SDLC and

UML notations for Object oriented design and documentation

. Created and configured mapping of standard and custom objects for

Rational Robot using inspector

. Used Rational Clear Quest to assign defects and keep track of the

defects

Tools and Technologies: J2EE (EJB, Java, Servlets, JSP), Rational Tools,

Oracle, MS Office Suite, Windows 2000, Internet Explorer, Netscape

Navigator, PVCS

CERTIFICATIONS AND ACHIEVEMENTS

. BEA WebLogic Server 8.1:System Administration

. BEA WebLogic Server 8.1:Tailored Troubleshooting Methodologies

. Certificate of Recognition for Exceptional Work Coverage & Teamwork

(AOL)

. Recognition for Outstanding Work at JPMC.

. Letters of recommendation from ETS.

References: Available upon request

Contact this candidate