Manager Human Resources

pATRICIA O'NEILL

*** ********* ****** ( HASKELL, NJ 07420 ( PHONE: 973-***-**** (

***********@*********.***

MANAGEMENT - EMPHASIS ON HUMAN RESOURCES & PROJECT MANAGEMENT FINANCE

SECTOR

Experienced Management Professional with 25+ years in Finance, Corporate

Trust, Securitizations, Mortgage Banking, Sales, Human Resources & Project

Management. Senior management skill set & knowledge as well as expertise,

in the financial mortgage banking industry. Builds long-term customer

relationships; establishes trust and credibility; keeps promises and

delivers on commitments. Seeks feedback from clients. Fosters collaboration

within and across business lines to meet customer needs and exceed

expectations. Proven ability to lead seamless transactions and deliver

solutions - in order to improve revenues, margins and workplace

productivity. Work with stakeholders to prioritize deliverables. Devise

feasible solutions for complex business problems using insight & creativity

in evaluating alternatives in order to gain greater efficiencies.

Progressive experience & responsibility in planning, scheduling, training,

managing and continuous development of the individual, in concert with the

organization's vision, goals and mission statement.

Expertise Highlights & Core Competencies

Vice-President - Mortgage Banking Recruit, Hire, Train & Continual

& Structured Finance Mentoring of Personnel

Senior Relationship Manager Extensive & Comprehensive Legal Document

Corporate Trust Review & Collaboration

Lead Project Manager for Due Developing, Implementing, Monitoring &

Diligence Reporting on all Contractual Obligations

Operations Manager ~ Responsible to Clients & Stakeholders

for all areas of Human Resource Flexibility & ability to handle multiple

Management for 60+ employees of projects and changing priorities to meet

division targeted deadlines while maintaining

Risk Mitigation Expertise grace under tremendous pressure

Quality Control Supervisor Effective/ Efficient Communication &

Recruited time & again to open, Negotiating Skills with all levels of

staff, develop & new prosperous Management and different professional

offices backgrounds

Green Belt Six Sigma - 2010 Testing for PHR certification - in

PMP Certification - 2010 Process - completed Villanova Master

Certification Course with high grades

Senior Sales Account Executive

Proficient leader of several cross

functional teams

Professional Experience

U.S.Bancorp F/K/A/ WACHOVIA BANK - New york city, NY Jan 2004 to March 2009

Vice President of Structured Finance, Senior

Relationship Manager

Lead Senior Relationship Manager of MBS/ABS in NY office -Proficient in

creating & managing interdepartmental partnerships across several offices

in the footprint to ensure exceptional service to our clients. Managed

project scope with supporting internal & external counterparties to ensure

proficient client service and quantifiable success. Exceptionally adept in

comprehending, relating & training all parties in document provisions &

ensuing regulatory reporting requirements. Mentored staff to ensure

sufficient knowledge & ability to perform required duties for varied &

diverse transactional projects. Manages staff & clients with a common sense

approach - treats individuals with respect. Communicates effectively with

tact & diplomacy, listens with empathy to the concerns of others. Solicits

& shares ideas for best practices with all team members. Communicates

openly and in a straightforward manner. Thinks "outside of the box" in

order to understand the issues and their context to ensure prompt, decisive

& creative solutions. Resourceful and results oriented: plans, organizes &

prioritizes work to meet deadlines and/or departmental goals. Offers ideas

and supports creative solutions to problems, works to overcome obstacles to

achieve desired results. Manages time efficiently & effectively coordinates

work efforts among internal partners, providing seamless service. Boldly

takes initiative. Takes ownership, responsibility, as well as

accountability - for actions & outcomes. Proactively works to identify and

resolve issues; continually looks for ways to improve service.

Key Responsibilities

Senior Relationship Manager with a long-standing proven track record of

excellence & integrity in all areas of management and client relationships.

Proficiently piloted the New York Office - singlehandedly.

Contemporaneously created and expanded relationships within the various

footprint offices of Minneapolis, Boston, California, Florida, Charlotte,

Chicago & Delaware. Responsible to resourcefully & successfully manage,

train and instruct several new associates in the many different offices

concurrently.

Established deep-rooted customer relationships based on thorough knowledge

of each client's history, market, internal structure & diverse needs.

Demonstrated success in client retention - multiplication of deals from

existing clients due to superior customer service.

Managed multiple clients, projects, diverse product types - ABS/MBS/Student

Loans & International accounts as well as managing several associates in

conjunction with my customary daily tasks and responsibilities - this

included moving deals from the Charlotte, NC office and the Boston Office

to be managed by me, in the NY office. The many transitions included

complex deals from industry leaders that were challenging, complex,

demanding and requiring my senior skill set to manage proficiently.

Monitor & minimize direct expenses to cost center. Ability to manage

receivables efficiently - to ensure the timely billing, collection &

recognition of revenue for assigned accounts, in order to mitigate against

possible write-offs.

Selected and appointed as a Mentor. Desired to give my support to

encourage, guide & further advance another individual's development. In

addition, I signed on to be mentored from a COO/Division Manager.

Prioritize and maintain project schedules for all deliverables within the

work plan to understand scope, timing, costs as well as assessing and

mitigating risks.

Proficient at training & mentoring associates to ensure: product knowledge,

compliance to bank and regulatory policies and procedures while maintaining

our efficient workflow.

Compliance/Risk Management - understand & communicate effectively all

contractual business & fiduciary requisites to all stakeholders.

Monitor daily workflow as well as assess & coordinate all appropriate

resources are linked with correct working parties. Work cross-functionally

to ensure that all documents are updated & distributed in a timely manner

to all parties involved in the multifaceted transactions/projects.

Lead weekly status calls to gather updates required to ensure all

deliverables stay on track for project completion.

Establish & monitor tickler system for setup and monthly reporting for team

and senior management review.

Executed projects along with the Structured Derivatives Team in the NY

office on bankruptcy & default crisis situations.

Engaged legal counsel to partner with me on numerous projects to work out

copious and diverse breaches of representations & warranties of contractual

obligations.

Chosen by senior management to work on the team that developed & instituted

the new sales tracking system for the entire Corporate Trust division.

The bank of new york/mellon - new york, NY

jAN 2000-dEC 2003

Assistant Vice President/Corporate Trust Relationship Manager

Helped to rebuild a division that was decimated by high staff turnover - I

was a senior integral member of the team that achieved audit compliance

award for our successfully restructured and remodeled division.

Key Responsibilities

Volunteered to handle and successfully manage the difficult, complex and

complicated transactions that were in dire need of: restructuring,

rebuilding & attention to detail -- in order to effectively administer the

transactions -successfully led this project and capably exceeded client,

divisional management and stakeholders expectations.

Trained several junior associates - mentored, educated and supported their

progression.

Developed streamlined procedures that decreased labor time and eliminated

redundancies.

Education

Villanova UNIVERSIty, pa

Master Certificate in Human Resources, 2009 - applying for PHR

certification 2010

MASTER CERTIFICATE IN ORGANIZATIONAL LEADERSHIP, CERTIFICATION COMPLETED

11/2009

SIX SIGMA GREEN BELT, JAN. 2010

WILLIAM PATERSON UNIVERSITY, NJ

PROJECT MANAGEMENT CERTIFICATION PROGRAM, JAN. 2010 - APPLYING FOR PMP

CERTIFICATION 1/2010

MICROSOFT PROJECT AND VISIO CERTIFICATION, JAN 2010

MCAS CERTIFICATION PROGRAM ~ WINDOWS/WORD, EXCEL, OUTLOOK & POWERPOINT 2007

-JAN. 2010

PASSAIC COMMUNITY COLLEGE, NJ

ESSENTIALS OF HUMAN RESOURCE MANAGEMENT - SRHM CERTIFICATE OF COMPLETION,

MAY 2009

RUTGERS UNIVERSITY, NEWARK, NJ

Business Major

DESIGNATIONS

PMP - (Project Management Professional) early 2010 completion

Green Belt Six Sigma - Villanova University

PHR - (Professional in Human Resources) in progress for 2011 completion

Microsoft Project, Visio and MCAS Certification William Paterson

University

Affiliations/Professional Memberships

PMP - Project Management Institute member # 1651251

PMP- PMI NJ Chapter member

Society for Human Resource Management (SHRM) member in progress

SHRM - Morris County Chapter member in progress

Volunteer at Compassionate Care Hospice

Approved & Volunteered in Big Sister & Big Brother Program

[pic]

Contact this candidate