Customer Service Manager
Resume:
David W. Miller
Brunswick, Ohio 44212
My career background includes successful experience in many
facets of production control and scheduling, manufacturing
management, supervision, and customer service. I have built and
maintained an excellent record of performance, and I believe a
position where my background and experience can be fully
utilized will be a valuable asset to your company.
Specifically, I offer an employer:
. A driven professional with a primary focus on team
. Manufacturing and materials experience
. 20 plus years supervisory and management experience
. Excellent interpersonal skills
. Flexibility in terms of work schedule, compensation and
work duties
. Constant focus on safety, quality, internal and external
customers
. Dedication and accountability
My resume is attached for your review. I can be contacted at
330-***-**** or 330-***-****. I very much would appreciate
the opportunity to interview at your convenience.
Thank you for your time and consideration.
Sincerely,
_______________
David W. Miller
David Miller
3808 Magnolia Dr.
Brunswick, Ohio 44212
Cell: 330-***-****
Email: **********@*****.***
Career Summary
Progressive responsibility in manufacturing parts (blanking and welding)
for TIER 1 automotive supplier from press operator through production
control and manufacturing manager. Resolve complex customer supply and
stamping requirements.
Career Highlights:
Manufacturing Manager 2008-2009
. Support production with 6 sigma, 5S and continuous improvement
principles
. Drive quality adherence through the organization
. Drive safety and cleanliness across all work stations
. Reduced lost time and total injury rates, over 200 days injury free
. Worked with team to improve die design issues
. Oversee three shift welding and blanking operations and supervise
first shift
. Responsible for daily waste control, staffing, delivery and
productivity
. Launch of laser welding program for 2010 model year
. Lead daily production meetings
Production Control Manager 2006-2008
. Manage material and scheduling systems
. Responsible for monthly and annual forecasting
. Reduced inventory cost and loss with team by tightening controls
. Reduced coil field to improve product storage and product flow
. Support the reallocation of MIG welding processes due to plant closing
. JIT shipping to a maximum 4 hours window
. Warehouse management through cycle counts and inventory control
. Manage onsite logistics provider
. Drive preventive maintenance schedule compliance
. Launched, with team, laser welding program in 2008
. Achieved Q1 rating with Ford Motor Company
Production Scheduler 1995-1996 2005-2006
. Responsible for all plant scheduling requirements to support internal
and external customers and ensure on time delivery to all customers
for 3 welding lines and 7 production lines across three shifts
. Determine daily and weekly overtime requirements
. Assist with monthly forecasts
. Reduce waste through prioritization
. Reduce production costs through capacity planning practices
. Worked with IT to create paperless schedule system
Program Coordinator 1997-1998 1999-2005
. Developed and implemented blank ordering system, delivering
38,000,000 blanks
at 99.97% on time rate while acting as onsite customer service
representative
. Worked with customer and staff to improve product quality on exposed
applications; team developed precision dies that processed 250,000
blanks at less than .001" burr. This allowed customer to eliminate in
plant blanking washing and reduction of maintenance and offline rework
costs.
. Improved scheduling practices, reducing daily inventory levels from
1.1 million blanks on hand to an average of 570,000 blanks
. Reduced customer costs by eliminating EDS blank ordering system and
eliminating the need for customer supervisors to order product
required for daily operations
. Reduced original staff from 6 to 1, while maintaining customer support
Plant Superintendent 1998-1999
. Responsible for all aspects of three shift manufacturing operation
. Assisted with staffing new plant expansion, re-staffing existing plant
. Responsible for all hiring, terminations and promotional opportunities
. Held weekly shift meetings for 280 plant employees
. Maintained plant layout with team of employees
Production Supervisor 1989-1995
. Completed 400 hours of internal and external classroom training
during tenure
. Became first non-degreed or journeyman card carrying supervisor in
1989
. Worked with team for plant layout during 3 plant expansions
. Responsible for employee cross training program on shift(s)
. Safety committee member throughout tenure
. Responsible for all customer trials form 1991 to 1995
. Responsible for plant tours 1991-1995
. Helped develop line clean practices with team of managers and
employees
. Developed die rack systems used in company designed dies today
Process Technician 1987-1989
. Fully trained in all press and feed line operations
. Developed floater position - die setter, assistant supervisor
. Lead troubleshooter for productivity issues on shift
. Developed part location templates and checking fixtures
. Maintained production support equipment
Education and Training
Diploma Mapleton High School
400 hrs internal and external training to achieve Triple Threat PT status
award - fully trained plant technician
Supervision training 14 - 4 hour sessions
Participated in internal training courses for, Six-Sigma, continuous
improvement, leadership and personal development
References will be made available on request.
Contact this candidate