Customer Service Administrative Assistant

LIDICE del R. MU IZ

*** ** **** ****** ***. *** - Miami, Florida 33137

Telephone: Day 305-***-****; Evening 786-***-**** Cell: (786)

370.5274

E-Mail: ******@*****.***

Citizenship: US

LANGUAGES:

Fluent (Speak, read, write): English. Spanish, Italian

Basic conversational Knowledge & reading - French, German, Portuguese

SKILLS:

Senior Office Support/Management/Supervision/Customer Service

General human resources' duties: recruiting, classification,

supervision, disciplinary actions

Preparation of Manuals, Policies & Procedures, Training

Training - Ability to train and develop strengths of team members

Health Industry investigations/research

Extensive report writing

Familiar with: medical terms/medical & court records review/records

custodian/interviews

Analysis & Interpretation of Regulations/Compliance (Federal, State,

County & City Codes)

Industry experience: Airlines, Government (Department of Health),

Development & Construction

COMPUTER SKILLS:

Word, Excel, Outlook, Power Point, Internet search, others

PERSONALITY:

Assertive, creative, detailed, organized, multi task, self-motivated,

team player, flexible, responsible, dedicated

Polyglot, exposed to various cultures, traditions and protocols, easily

trainable (fast learner), excellent verbal and written communication

EXPERIENCE:

Jan 2009-Jul 09 3 OG, LLC - Miami, Florida

Director of Regulations & Compliance - Project Coordinator - Associate

Member

. Report directly to Director of Finance & Business Operations

. Coordination of administrative requirements & full office support

for all phases of construction projects

. Ensure proper Manuals, Certificates/Permits are in place as required

by Federal, State, County and City regulations

. Office Administration, Purchasing of office supplies

. Tracking of Project Progress and Field Operations coordination

. Assist Director of Finance & Operations with accounting process and

marketing of prospects

Jul 2005- Dec 08 DEVELOPERS DIVERSIFIED REALTY CORP. - Miami, Florida

Administrative Assistant - Project Coordinator

Midtown Miami project assignment began March 3, 2005 through Robert Half

International (Office Team Division). Became a DDRC employee on July 11,

2005. Position was abolished on 12/31/ 2008, upon project completion.

. Directly responsible for the Community Development District onsite

bookkeeping, record keeping and administrative affairs - Monitoring

of Accounts Payables and Receivables on behalf of both project

developers: Midtown Equities & DDRC ($103,000,000.00 Development

Bond).

. Administrative support to all Project Managers, Architects & Tenant

Coordinators through all phases of project

. 1st Review of General Contractor's Pay Applications & Change Orders.

(Local logs prepared in Excel)

. Liaison between the site administration and corporate office in

Beachwood, Ohio

. Administration, follow-up reports, preparation of complex invoicing

. Reported directly to VP of Construction & various Development VP's

. Prepared closing of project

May 2004-Jul 05 ROBERT HALF INTERNATIONAL- Miami, Florida

Diverse temporary assignments through Office Team & Accountemps ranging

from Customer Service, Receptionist, Administrative Assistant, Executive

Assistant and Office Manage as required.

Apr 1998-Apr 04 STATE OF FLORIDA- Miami, Florida

Department of Health (DOH) Investigative Services (Supervisor / Medical

Malpractice Investigator)

. Direct Supervision/coordination of Inspector's Program for Miami-

Dade & Monroe Counties (Pharmacies, Massage Establishments,

Electrolysis, Dental Labs and Dispensing Practitioner's)

. Compliance Enforcement of Florida Statutes and FL

Administrative/Municipal Codes

. Review and approval of Investigations Reports against licensees of

various Health Boards

. Employee recruiting, training-guidance & counseling, performance

evaluations, disciplinary actions...

. Report preparation regarding complaint investigations of alleged

malpractice among licensees of various Health Boards: Violations to

FS, FAC...

. Review, analysis, processing and maintenance of confidential

documents (Medical Records, Court documents, Investigative files,

Personnel Records Interviews of Complainants, Witnesses and

Subjects.

. Coordination with different governmental agencies for investigative

purposes.

. Extensive Report writing

. Participated in Quality Review Process Committee - statewide report

standardization process.

Agency for Health Care Administration (AHCA) - Medicaid [MediPass Unit]

(Health Services Analyst)

. Customer service for Medicaid/MediPass recipients & providers

regarding MediPass issues (complaints, information requests, follow-

ups

. Investigations regarding non-compliant providers

. Reports of findings (Leading, in many occasions, to termination from

MediPass program)

. MediPass Provider Training

. Special Projects: RPICC/Cerebral Palsy/Nursing Homes... (Analytical

reports prepared on a monthly basis)

EDUCATION:

UNIVERSITY OF PUERTO RICO - Rio Piedras, Puerto Rico

MASTER OF PUBLIC ADMINISTRATION (MPA)

Programs Administration, Fiscal Policy, Quantitative Analysis and

Research Techniques, Administrative Law, Personnel Administration, Public

Relations, Communications and Public Opinion, others ...

BACHELOR OF ARTS (BA) Cum Laude

General Liberal Arts - Languages & Literature

COLEGIO INMACULADA CONCEPCION - Manat , Puerto Rico

High School Diploma, Magna Cum Laude

(Supplement to R sum )

AREAS OF INTEREST:

Investigations/Research, Customer Service, General Office

Management/Support, Policies and Procedures, Quality Improvement,

Personnel Development, Medical Malpractice Professional Liability, Human

Resources, Security, Training, Translations ...

CERTIFICATIONS / MEMBERSHIPS:

Current:

Notary Public (since 1998) - Expiration date: January 21, 2011 (State of

Florida)

Non-current:

International Council of Shopping Centers (ICSC) - Member

Certified Fraud Examiners (CFE) - Associate Member

National Association of Drug Diversion Investigators (NADDI)

International In-flight Management Organization (IISMO)

West Indies Association

AWARDS:

5 years Service Award - State of Florida

Medicaid Management Team Award -State of Florida Medicaid (MediPass Unit)

- Oct 1998

Employee of the Month (PAN AM - Reservations / Miami) - Dec. 1989

5 & 10 years Service Award - Eastern Airlines (EAL)

Distinguished Service in Handling an Attempted Hijack of EAL (FAA)

[Proclamation] Office of the Council President (City of New York)-Jan.

1985

Outstanding Service Award (Airline Passenger Association) -1975

HOBBIES:

Piano Playing, Creative Writing, Reading, Interior Decoration, Traveling

VOLUNTARY:

Recording for the Blind - Light House for the Blind (Miami, FL) & WLRN

Radio (Miami, FL)

Translation (English - Spanish) of training handouts for 'The Village'

(Rehabilitation Center)

TRAVEL EXPERIENCE:

Germany, Netherlands, Great Britain, France, Spain, Italy, Portugal,

Finland, Argentina, Brazil, Peru, Venezuela, Chile, Trinidad and Tobago,

Cura ao, Aruba, Dominican Republic, Haiti, Jamaica, Puerto Rico, St.

Thomas & St. Croix - US Virgin Islands, Mexico, Costa Rica, Canada &

United States of America.

FIRST:

(January 4, 2002-April 30, 2004)

1st Hispanic female to hold Investigator Supervisor position (Statewide)

for the Investigative Services Unit of the Florida Department of Health -

Medical Quality Assurance.

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