Customer Service Administrative Assistant

Charisse Guzmán Alonzo

***** ** ** **** *****, FL 33173

C: 787-***-****

Email: ********.******@*****.***

Objective To contribute to an organization which is able to effectively use a well educated

professional with outstanding analytical abilities as well as excellent organizational skills.

Employment

Russell Construction LLC, San Juan PR 2008-2009

Administrative Assistant

On charge of all administrative issues, payroll, maintenance of system (Quickbooks PRO), writing

checks, balancing bank statements, preparing bank deposits, ordering materials and equipment,

purchase orders.

On charge of accounting system, expenses, job costings and budget cycle.

Perform all duties and tasks as assigned by the President.

PopCorn Tours/Travel with Sears, San Juan PR 2006-2008

Call Center Manager & Group Coordinator

Director of the Reservations Department for a Wholesaler at the Travel Industry. On charge of

"Customers Live Support" & Requests thru Internet.

Achieves sales and service by contributing information and analysis to functional strategic plans

reviews, preparing and completing action plans, implementing production, productivity, quality

and customer service standards.

Resolves services issues.

Group Coordinator for Meeting & Incentives.

Viajes Galiana DBA CWT Travel, San Juan PR 2003-2006

Accounting Assistant

Accounting Assistant for both companies.

On charge of receiving payments of Customers and Suppliers.

Maintenance of entering receipts, writing checks and preparing bank deposits.

On Charge of Cruise Department.

Travel Concepts, San Juan PR 2000-2003

Accounting Assistant

On charge of receiving payments of the Customers.

Payments to Suppliers and ARC.

Maintenance/reconciliation of accounts, balancing bank statements, entering receipts.

Education

Caribbean Forensic 2005-2006

Forensic Investigation

Interamerican Univsersity 2000-2003

Forensic Investigation

Colegio La Piedad 1999

Graduated from High School

Skills Computer Skills, QUICKBOOKS PRO, ARC, EXODUS, KOBRA, MY SABRE,

ProTour SQL Version 7.9, SABRE, TRAMS. Fully bilingual (fluent English and Spanish).

Qualifications Nearly 8 years as professional on the Travel Industry. Oriented with strong

leadership capabilities, organized, highly motivated, and detail-directed problem solver. Ability to

work with staff.

Highly customer service.

Reference Available upon request

Contact this candidate