Customer Service Manager
Resume:
Pamela Palmer
*** **** **** ****, ***** ***, Westport, CT 06880
Objective
CAREER OBJECTIVE: To find a position offering challenge and growth that
utilizes my talents and allows me to improve both personally and
professionally.
Computer Background
Extensive experience using the following programs on both MacIntosh and PC
platforms: Quark XPress, Illustrator, InDesign, Photoshop, Acrobat
Professional with Pitstop Pro, PageMaker, Freehand, Streamline, PowerPoint,
PrintSmith and the Microsoft Office Suite.
Work Experience
2009 - Baker Graphics Inc - Westport CT
November, 2009 - Present
Graphic Artist / Mac Operator / PrintSmith Administrator
Description: Designed graphics to meet specific commercial or promotional
needs, such as packaging, displays, or logos. Preflighted supplied files
to ensure they are press-ready. Utilized Quark, Illustrator and Photoshop
to create and modify documents and artwork. Installed PrintSmith order
tracking system and brought it online for daily use.
Tasks:
. Created designs, concepts, and sample layouts based on knowledge of
layout principles and esthetic design concepts.
. Installed and implemented PrintSmith job tracking software.
. Reviewed supplied files and make changes as needed to prepare for
final output.
. Developed graphics and layouts for product illustrations, and company
logos.
. Key information into computer equipment to create layouts for client
or supervisor.
2006 - 2009 - Total Printing - Trussville AL
March, 2006 - November, 2009
Production Manager / Senior Graphic Artist / Mac Operator / Systems Admin
Description: Designed graphics to meet specific commercial or promotional
needs, such as packaging, displays, or logos. Preflighted supplied files
to ensure they are press-ready. Utilized Quark, Illustrator and Photoshop
to create and modify documents and artwork.
Tasks:
. Created designs, concepts, and sample layouts based on knowledge of
layout principles and esthetic design concepts.
. Design and layout sports program books for 5 schools.
. Reviewed supplied files and make changes as needed to prepare for
final output.
. Developed graphics and layouts for product illustrations, and company
logos.
. Key information into computer equipment to create layouts for client
or supervisor.
. Digitally prepared illustrations and material, discussing them with
clients or supervisors and making necessary changes.
. Estimate jobs using PrintSmith job tracking software.
. Maintained archive of images, photos, or previous work products.
. Designed, layout, proofread, and typesetting of packaging labels,
brochures and related material for over 1,350 clients.
. Operated and trained others in the use of Xerox DC5000 Digital Press.
. Prepared files for direct-to-plate output.
. Made plates for CTP output.
. Supervised staff of 3 designers and allocate work assignments.
. Maintained digital files and keep up-to-date on all computer software
applications.
1996 - 2005 - Brady Palmer Printing - Carmel NY
November, 1996 - July, 2005
Senior Graphic Artist / Mac Operator / Systems Admin
Description: Preflight supplied files to prepare them for final press
output. Install application software and updates as required. Maintain
computer systems and archive and restore old jobs as needed.
Tasks:
. Designed, layout, and typeset packaging labels, brochures and related
material for over 350 clients.
. Preflighted supplied files and make changes as needed to prepare for
final output.
. Renamed supplied files to match internal company specs.
. Proofread all files to ensure correct output.
. Created final PDF files for film and direct-to-plate output.
. Worked with customer service to make customer corrections to supplied
files.
. Scanned supplied artwork and color correct and retouch as needed for
optimum output.
. Attended press runs to ensure that the final output matches customer
specs.
. Used Quark, Illustrator and Photoshop to create and modify documents
and artwork.
. Restore files from archives for revisions or reuse and maintain Unix-
based Xinet fileserver.
Wendy Tittel Graphic Design - Briarcliff Manor NY
September, 1995 - October, 1996
Graphic Artist
Designed and produced advertisements and charts for magazines, direct mail
coupons and envelopes.
. Produced four-color ads and editorial pages for quarterly and monthly
magazines.
. Illustrated detailed charts and graphs for monthly aviation magazine.
. Produced four-color and spot color direct mail ads.
National MS Society - Scarsdale NY
August, 1995 - September, 1997
Freelance Graphic Artist
Inter-Process Services, Inc - Stamford CT
March, 1994 - January, 1995
Proofreader
Description: Read transcript or proof type setup to detect and mark for
correction any grammatical, typographical, or compositional errors.
Tasks:
. Correct or record omissions, errors, or inconsistencies found.
. Mark copy to indicate and correct errors in type, arrangement,
grammar, punctuation, or spelling, using standard printers' marks.
. Read corrected copies or proofs in order to ensure that all
corrections have been made.
. Compare information or figures on one record against same data on
other records, or with original copy, to detect errors.
. Consult reference books or secure aid of readers to check references
with rules of grammar and composition.
. Route proofs with marked corrections to authors, editors, typists, or
typesetters for correction and/or reprinting.
. Measure dimensions, spacing, and positioning of page elements (copy
and illustrations) in order to verify conformance to specifications, using
printer's ruler.
. Proofread United Parcel Service manuals in English and French.
Education
Pace University - Pleasantville - New York
September, 1983 - May, 1987
Successfully completed 4 years of course work - accounting and management
References available upon request
Contact this candidate