Customer Service Technician

John Martin

**** ****** #* *** *****, CA ***** 602-***-**** *********@*******.***

Technical Skills

Oscilloscopes Power Supplies MS Word Power Point

Signal Generators Agilent 8960 Call Box MS Excel Visio

Multimeters Phone-T MS Dos

Lauterbach Trace 32 Excellent soldering Skills Schematic Capture

Professional Experience

Engineering Technician

• Assembled and tested proto-type cell phones.

• Tested new software and hardware builds

• Downloaded and updated software builds.

• Edited and recompiled existing software code.

• Developed production assembly and test procedures.

• Developed digital verification documents and test procedures.

• Reworked test-boards to Engineering specs.

• Debugged complex microprocessor based digital circuits.

• Executed RF system tests

• Worked extensively with schematic capture.

• Thru hole and surface mount rework on circuit boards.

• Maintained new and returned inventory.

• Downloaded drivers for new test equipment and tools.

Maintenance Technician

• Troubleshoot, repaired and calibrated mark aligners, photo developers and resist coaters.

• Assisted in projects within the areas of diffusion, etching and facilities maintenance.

Faculty/Staff Assistant

• Troubleshoot and repaired electronic test equipment and power supplies.

• Maintained over 120 computers including hardware and software.

• Troubleshoot student circuits and projects.

Installer

• Pre-wired homes for security systems.

• Installed residential security components and installed commercial security monitory systems.

Military Experience

U.S. ARMY 1994 - 1997

13Bravo

• Responsible for setting up communication lines and multi-user communication systems

• Installed and maintained vehicle communication systems.

• Installed FDC (Fire Directory Control) radar systems.

• Performed preventative maintenance and troubleshooting procedures on vehicles, howitzers and communication

equipment

Work History

Martin Auto Wholesale Buyer Phoenix, AZ 2006 - Present

Qualcomm Engineering Technician San Diego, CA 2001-2006

Phoenix Semiconductor Maintenance Technician Tempe, AZ 2001

DeVry Institute Staff Assistant Phoenix, AZ 2000-2001

Electronic Security Concepts Installer Phoenix, AZ 2000

Education

DeVry Institute of Technology Phoenix, Arizona

Associates of Applied Sciences in Electronics and Computer Technology Graduation- June 2001

GPA 3.6

Course Emphasis

DC Circuit Analysis and Applications, AC Circuit Analysis and Application, Communication Devices and Application,

Digital and Advanced Digital Fundamentals, Technical Math, Physics and Microprocessor Controls

California Continuing Education San Diego, CA

Electronic Test Technician 2009

Course Emphasis

A/C D/C Fundamentals and Circuits, Digital Circuits, RF Fundamentals, and Microprocessor Fundamentals

Personal Skills

Strong work ethic Ability to adapt to variety of work environments

Mechanical aptitude Work well under pressure and tight deadlines

Punctual and reliable Excellent customer service skills

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