Customer Service Engineer
Resume:
Nicholas Bertram
Stanhope, NJ 07874
*********@*******.***
CAREER GOAL Seeking a position as a Mechacnical Test Technician
MILITARY EXPERIENCE
•Fourteen years of honorable service in Massachusetts and New Jersey Air National
Guard
•Honorable Discharges awarded September 18, 1998 and April 30, 2004
•Served on Operation Enduring Freedom 2Jan - 15Sep02
•Ground Radar Systems Technician and Communication/Navigation Systems Apprentice
•Air Force Achievement Medal
•Supervised a dozen trainees during stage 1 training (EABR Electronics Course January -
March, 1999)
•Recognized on three separate occasions by detachment commanders for superior work
ethic and military bearing
TECHNICAL TRAINING
•Microsoft Certified Systems Engineer, June 2003
•Microsoft Certified Systems Administrator, April 2003
•NetPlus Certification, November 2002
•A+ Certification, August 2002
WORK EXPERIENCE
•Install, troubleshoot, test and repair various communication and navigation systems
•Systems include two-way radios (high and low power), medium and long-range radar
systems, satellite communication systems, microwave and cellular communications
systems, computer hardware to include hard drives, motherboards and printers
•Computer literate in Windows 9/x, NT, XP, and Vista
•Troubleshoot electronic circuits to component level using schematics and diagrams
•Use test equipment such as digital multimeters, oscilloscopes, spectrum analyzers,
power meters and CMD-80 communications tester
•Use QAFE80 to test all functional circuits on a typical PC motherboard used in desktops
and laptop computer systems
JOB HISTORY
Canberra Dover Dover, NJ 2009
Electronic Test Technician
Test, troubleshoot and repair RDS-100 Radiation Detectors. Tests are conducted to determine
functional condition of returned units. Repair failed units in accordance with test standards and
procedures. Re-test unit to determine proper functionality before being returned to the field.
4D Security Solutions South Plainfield, NJ 2008-2009
Field Service Technician
Test, install and repair components used in security surveillance systems. Tests are conducted to
ensure system is functioning according to customer standards and requirements. Components
include movable and fixed cameras, medium-range radars and wireless access control points.
Surveys are conducted to determine proper placement of components to ensure system
optimization.
Bancsource Carlstadt, NJ 2007-2008
Field Service Technician
Test, repair and replace high-speed sorters, pc systems, printers, paper strippers, print server
systems, and check validation machines. Position requires good driving record, ability to be on
an “on call” status 24 hours a day and good customer service skills.
Mackay Communications Edison, NJ 2006-2007
Marine Service Engineer
Test, troubleshoot and repair communication and navigation systems used on board commercial
container ships and tankers. Tests are conducted to ensure communication and navigation
systems adhere to requirements set out by the Global Maritime Safety System standard(s).
Antennas are inspected and replaced as necessary to ensure compliance with said standards.
EDUCATION
•Bachelor of Science, Aviation Management
Bridgewater, Mass
•Air Force trained in Basic Electronics, Ground Radar Maintenance,
Airborne Communications and Navigation Systems
•Bilingual in Russian and Spanish
LICENSES
•General Marine Distress Safety System Operator/Maintainer, June 2006
•General Radio Operators License, March 2000
•Private Pilot License, June 1997
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