Manager Training

Edgar M. Pratt

**** ******** **** *** **** Orlando Fl, 32839, 321-***-**** mobile

********@***.***

QUALITATIVE PROFILE

Academic Deans List / Member of National Honor Socitey / Account Analyst/ Traning

Manager / Demonstrated Leadership

Highly dedicated and motivated professional with extensive experience conducting training/transition

classes for trainers, analyzing reports and working in human resource.

WORK EXPERIENCE

CHASE BANK Orlando, FL

Business Card Unit Analyst 2009 – Present

• Provides real time Willingness and Ability review to ensure appropriate solutions and

accurate documentation.

• Perform judgmental review for monetary adjustment.

• Tracks and reviews collection trends with leadership team on a regular basis.

• Completes daily productivity report and provides regular performance feedback to team

managers illustrating advisors successes and opportunities.

Human Resource Analyst 2005 2009

• Responsible for making sure that all managers follow proper procedure when it come to

terminating employees and looking into any complaints by employees or managers.

• Conduct audits and reports to ensure that we are in line with all government rules and

regulation.

• Perform background checks on new hires.

• Responsible for the administration of policies and programs related to talent acquisition,

compensation and benefits, training, associate relations, diversity, and metrics.

Training Manager 2003 – 2005

Experience in training new hires on policies and procedures for the company. Develop new ideals

and techniques to improve training courses for new hires. Gained experience in training course,

inclusion and mainstreaming, instructional techniques, and facilitate transition classes for trainers.

• Worked closely with Manager to gain more knowledge about company policies and

procedures.

• Develop rapport with trainees, staff and customers.

• Ensure that trainees had a full understanding and complete knowledge of bank operation.

• Monitoring calls giving positive and negative feedback to new hires

• Co Facilitate training classes

BOSTON MARKET Orlando, FL 1999 2004

Training Manager

• Trained managers on the company’s goals and procedures.

• Trained managers on food and quality standards.

• Responsible for area budget that consisted of over 500,000 dollars.

• Responsible for training and development for 35 stores.

• Resolved customer complaints effectively and efficiently.

EDUCATION

Associate of Arts, FLORIDA STATE UNIVERSITY, Tallahassee, Fl 2002

Bachelor in Business Administration, EVEREST UNIVERSITY, Orlando, Fl 2008

Master of Business Administration in Human Resource, University of Phoenix, Orlando, Fl 2009

OUTSTANDING REFERENCES AVAILABLE UPON REQUEST

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