Manager Customer Service

Don H. Lisk 732-***-****

** ******* *****, ******, *** Jersey 08817 ********@*********.***

Professional Profile

Highly skilled in all facets of Procurement and Strategic Sourcing.

With hands on knowledge in all of the following areas:

Production/Operations Quality Control

Purchasing Distribution Management/Postal Rules

Job Scheduling Financial/Budgetary Management

Client Account Management Web Offset/Gravure/Sheetfed Printing

Estimating On Site Press Coverage

Cost Analysis Excel/Word documentation

Professional Experience

Northern & Shell, NA LTD. (OK! Weekly Magazine), New York, N.Y.

7/2006 - 3/2009

Director of Production

Responsibilities:

Manage a team of 2 Edit/Ad Production Managers + 2 Production Freelancers

Manage an annual print and paper budget of $35,000,000

Purchase paper in excess of 40,000,000 lbs. and $18,000,000 per year

Coordinate and maintain pre-press schedule, file delivery and main press

schedules for a multiple print facility production

Responsible for paper purchasing for a 24-36 page mini mag that appears in

global affiliates in London and Australia

Oversaw edit page file sharing among global affiliates in London, Australia,

Germany, Greece and Japan

Handle advertising estimation requests and provide visual references for

insert binding options

Created and maintain a purchase ordering system for all live jobs associated

with OK! Weekly

Maintain dispatching and delivery schedules

Review and approve all production based invoices

Cond Nast Publications, New York, N.Y.

1/2001 - 7/2006

Senior Print Manager of Strategic Sourcing & Print Procurement

Responsibilities:

Manage a team of 5 Production coordinators

Manage an annual insert production revenue of over $400,000,000

Purchase paper for client advertising inserts with an annual revenue of

$250,000,000

Estimate and manage client insert press schedules

Updating all active spreadsheets with accurate information

Running cost analysis between contracted vendors

Achievements:

Created a shared spreadsheet that logs, tracks and archives every

live print insert job on a daily basis for every Cond Nast, Fairchild and

Golf Properties title, which encompassed over 40 titles in all

Gained the trust and respect of all Business Managers and Ad Directors by

showing hard work with clear and concise information relay.

Hearst Publications, New York, N.Y.

4/1996 - 1/2001

Operations Supervisor of Manufacturing

Responsibilities:

Liaison between magazines edit & ad departments and pre-press & printing

facilities

Purchase paper for client advertising inserts

Estimate and manage client insert press schedules

Led color quality assurance meetings

Traveled to various printing facilities to oversee press run

Responsible for high quality magazines such as Harpers Bazaar, Town &

Country, Redbook, Cosmopolitan, Country Living, House Beautiful and

CosmoGirl

Pub-Set, Inc., Union, N.J.

12/1988 - 4/1996

Creative Design Manager

Responsibilities:

Customer Service Representative for New York Magazine

Mechanical layout artist for Premiere and Mirabella magazines.

Education

Art Institute of Atlanta, Atlanta, GA.

Bachelor of Arts - Majoring in Visual Communications

Graduated 1986

References

Michael Pusateri - Inserts, Inc.; V.P. of Sales 773-***-****

Ellen Young - Conde Nast Publications; Director of Ad Estimating (212)

790-4998

Tom Mackessy - RR Donnelley & Sons; Major Account Sales 212-***-****

Charles Kerr - Quad Graphics; Sales Manager 212-***-****

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